Author: Christopher Olola, PhD

Multi-Protocol Discipline Agencies Use Different Protocols To Process Traffic Accidents

Traffic incidents (collisions and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). They are also among the most complex call types because they represent such a range of possible situations. ECCs that handle calls in multiple disciplines (medical, fire, and law enforcement) may have multiple protocols available for handling traffic incidents because the Medical Priority Dispatch System, Police Priority Dispatch System, and Fire Priority Dispatch System each contains its own traffic and transportation incident protocol....

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Evaluation Variability Of Emergency Medical Calls Among Emergency Medical Communication Centers In Liguria, Italy

The evaluation of emergency calls received by Emergency Medical Communication Centers (EMCCs) is the first and basic step for activating the chain of survival. It also represents an essential prerequisite for optimal response to and management of critical patients. : The objective of this study was to evaluate whether the introduction of a single, structured, and standardized emergency medical dispatch system provided a more uniform evaluation of all emergency calls among five EMCCs in Liguria, Italy. Methods: The study retrospectively examined the assigned...

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