Author: Isabel Gardett, PhD

Predicting the Need for Extrication in Traffic Accidents Reported to 911: Is Anyone Pinned/Trapped?

Download Original Paper Extrication activities at the scene of motor vehicle accidents (MVA) result in extended scene times and increase morbidity and mortality. Identifying the need for extrication-capable resources during the 911 call-taking process, and dispatching them without delay, is crucial to delivering the required response and patient care. Determining the need for extrication using the Traffic/Transport Incidents Protocol in the Medical Priority Dispatch System (MPDS®) (version 13.0 ©2000-2015, Priority Dispatch, Salt Lake City, Utah, USA)...

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Welcome Message from the Editor-in-Chief

Download PDF Message From the Editor-in-Chief When I was younger, I spent a lot of time at science fairs—so much time, in fact, that two of the three new cars my parents bought during my childhood were purchased while I was busy presenting three-sided foamcore posters to skeptical rounds of judges. My favorite project was the one I did in fourth grade. I wanted to find out whether heated gels were stronger or weaker than cold ones. In other words, would heating or cooling my bubble-blowing syrup help me make bigger bubbles? It was a great project. It was messy and required me to...

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Litigation and Adverse Incidents in Emergency Dispatching

Download Original Paper Risk management is an area of critical importance for emergency services and public safety agencies, including emergency communication centers. However, almost no information currently exists regarding litigation against, or involving, emergency dispatch. s: The primary objective in this study was to characterize the most common types of adverse events, actions, and omissions of action that lead to lawsuits against emergency dispatchers and their agencies. Methods: The study was a systematic literature review. Research and...

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Is Emergency Medical Dispatcher Low-Acuity Code Selection Influenced by a User-Interface Software Modification?

Sick Person (Specific Diagnosis) is one of the most commonly used Chief Complaint Protocols in the Medical Priority Dispatch System™. Within the Sick Person Protocol, the 26-A-1 coding represents a group of patients with no specific identifiable complaint. This vague categorization presents a problem for dispatch systems and EMS responders alike, since so little is captured about the patient’s true condition. s: The objective of this study was to determine whether changing the order of the “No” answer choice on the...

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Comparison of Emergency Dispatchers’ Perceptions of Training Experiences with Perceptions of Emergency Communication Center Managers, Supervisors, and Trainers

Training that aligns with learners’ expectations and preferences can help improve job satisfaction and reduce turnover. Previously published results described the preferences of supervisors and trainers. However, little is known about emergency dispatchers’ own preferences and expectations regarding training topics, styles, or delivery methods. s: The objective of this study was to describe the training methods and topics emergency dispatchers find most effective, what characteristics define successful versus unsuccessful...

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