2018

Kind, Caring, and Compassionate with Andrew Tucker

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode28-2018-08-03-Andrew-Tucker_mixdown.mp3Podcast: Play in new window | Download (Duration: 31:08 — 28.5MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process....

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Is There a Standard of Care and Practice for Emergency Dispatch?

IS THERE A STANDARD OF CARE AND PRACTICE FOR EMERGENCY DISPATCH? Yes! Ignorance of the standard is no defense. Establishing a Standard Over time and through litigation, concepts have evolved into a standard that reflects society’s expectations of an emergency dispatch system. Emergency services and public safety agencies without this standard in place should be prepared to defend their practices in court—and in the court of public opinion. Liability: Ignorance of the standard is not a...

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Writing the EMD Bible with Kate Dernocoeur

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode28-2018-08-02-Kate-Dernocoeur_mixdown.mp3Podcast: Play in new window | Download (Duration: 34:35 — 31.7MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency...

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Litigation and Adverse Incidents in Emergency Dispatching

Risk management is an area of critical importance for emergency services and public safety agencies, including emergency communication centers. However, almost no information currently exists regarding litigation against, or involving, emergency dispatch. s: The primary objective in this study was to characterize the most common types of adverse events, actions, and omissions of action that lead to lawsuits against emergency dispatchers and their agencies. Methods: The...

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Handling Psychosocial Callers with Heinz Novosad

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode27-2018-07-19-Heinz_mixdown.mp3Podcast: Play in new window | Download (Duration: 28:43 — 26.3MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their...

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Exploring Current Data Collection Practices on the Effectiveness of Dispatcher-Assisted Telephone Cardiopulmonary Resuscitation

In medical emergencies involving out-of-hospital cardiac arrests (OHCAs), bystanders reasonably but sometimes incorrectly expect a call to 911 will result in a dispatcher guiding the caller through the steps of cardiopulmonary resuscitation (CPR). For the public safety answering points (PSAPs) providing dispatcher-assisted telephone-CPR (tCPR), data was collected in an attempt to evaluate the effectiveness of tCPR and its role in patient survival. Three PSAPs, one emergency medical...

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The Impact of MPDS on Response Delay Time and Duration of Emergency Medical Calls

A fast response to an emergency call is one of the main objectives of an emergency medical communication center (EMCC). In 2011, a scripted logic-based dispatch protocol system, the Medical Priority Dispatch System™ (MPDS®), was implemented in the five Liguria Region EMCCs in Italy, to manage emergency medical calls. However, response delay time (RD) (i.e., time from when the call rings to when emergency medical dispatcher [EMD] picks it up) and duration of emergency...

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Is Emergency Medical Dispatcher Low-Acuity Code Selection Influenced by a User-Interface Software Modification?

Sick Person (Specific Diagnosis) is one of the most commonly used Chief Complaint Protocols in the Medical Priority Dispatch System™. Within the Sick Person Protocol, the 26-A-1 coding represents a group of patients with no specific identifiable complaint. This vague categorization presents a problem for dispatch systems and EMS responders alike, since so little is captured about the patient’s true condition. s: The objective of this study was to determine...

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