The Heart of the Matter with Dr. Chris Olola

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode20-2018-06-01-Chris-Olola_mixdown.mp3Podcast: Play in new window | Download (Duration: 24:48 — 34.1MB) | EmbedSubscribe: Apple Podcasts | Android | Stitcher | RSS | MoreIsabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the IAED. They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the research team....

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The Rest of the Story with Sherri Stigler

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode19-2018-03-17-Sherri-Stigler_mixdown.mp3Podcast: Play in new window | Download (Duration: 22:55 — 31.5MB) | EmbedSubscribe: Apple Podcasts | Android | Stitcher | RSS | MoreIsabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri’s background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips...

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Silence is Not Always Golden with Dr. Heidi Feldman

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode18-2018-03-03-Heidi-Feldman_mixdown.mp3Podcast: Play in new window | Download (Duration: 21:58 — 30.2MB) | EmbedSubscribe: Apple Podcasts | Android | Stitcher | RSS | MoreSummary: Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research.   For Your Information: The “Four-Second Rule” for...

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Measure Twice Dispatch Once with Vincent Robbins

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/episode17-2018-04-05-Vince-Robbins_mixdown_V3.mp3Podcast: Play in new window | Download (Duration: 38:23 — 52.7MB) | EmbedSubscribe: Apple Podcasts | Android | Stitcher | RSS | MoreIsabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and...

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Come Together Right Now Over Research with Dr. Louisa Stark and Heather Coulter

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode16_2018-03-29_Louisa_Stark_Heather_Coulter_mixdown.mp3Podcast: Play in new window | Download (Duration: 44:07 — 60.7MB) | EmbedSubscribe: Apple Podcasts | Android | Stitcher | RSS | MoreIsabel talks with Dr. Louisa Stark, professor of human genetics and director of the Genetic Science Learning Center, and Heather Coulter, Community Liaison for the Community Outreach and Collaboration Core of the Center for...

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Welcome Message from the Editor-in-Chief

Emergency dispatchers are no strangers to misunderstandings about what they do. Even the U.S. government classifies emergency dispatchers as “clerks,” rather than as the protective service professionals they are. In research on emergency dispatch, we see plenty of misunderstanding as well. Mostly, it comes in the form of narrowed focus. When people talk about emergency dispatch research, they generally mean they’re studying one of two things times or cardiac arrests. The vast majority of...

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The “Four-Second Rule” for Identifying the Active Silent 911 Caller

With advances in wireless technology, the volume of unintentional calls, or misdials, to 911 call centers has steadily increased over the past 10 years. While call centers have been working to manage call volume, there is very little systematic research on how to develop policy for handling Active Silent calls where callers may be unable to verbally communicate. s: The primary objective in this study was to first establish how dispatchers manage nuisance calls, and then...

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Multi-Protocol Discipline Agencies Use Different Protocols To Process Traffic Accidents

Traffic incidents (collisions and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). They are also among the most complex call types because they represent such a range of possible situations. ECCs that handle calls in multiple disciplines (medical, fire, and law enforcement) may have multiple protocols available for handling traffic incidents because the Medical Priority Dispatch System, Police Priority Dispatch System, and Fire...

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