2019

Tell Me Why with Steve Zenes

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_44-2019-02-05-SteveZenes_mixdown.mp3Podcast: Play in new window | Download (Duration: 32:35 — 29.8MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Steve Zenes, 911 Operations Coordinator with the Morris County Communications Center. They discuss how police dispatch is different from fire and EMS, why “Tell me exactly what happened” matters, and...

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Evaluating the Effect of Proper Use of “Tell Me Exactly What Happened” Case Entry Questions on Chief Complaint Selection and Information Gathering at Emergency Police Dispatch

The most critical and difficult part of the Emergency Police Dispatcher’s (EPD) job may be the gathering of the initial problem description, which uses a scripted Protocol Case Entry Question (CEQ) but also requires interpretation on the part of the EPD. Specifically, at the beginning of the call, the EPD asks the caller the CEQ “Ok, tell me exactly what happened” (TMEWH). Based on the caller’s response, the EPD selects a Chief Complaint (CC) Protocol—a specific protocol that...

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An Education in Trauma with Dr. Stella Benami

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_43_Stella_Benami_mixdown.mp3Podcast: Play in new window | Download (Duration: 31:46 — 29.1MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dr. Stella Benami, researcher and former emergency dispatcher. They discuss how Dr. Benami’s experiences in dispatch inspired her dissertation, the difference between compassion fatigue and burnout, and the biggest...

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Show Me the Evidence with Dr. Mike Barnum

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode42-2019-03-29Mike_Barnum_mixdown.mp3Podcast: Play in new window | Download (Duration: 32:31 — 29.8MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dr. Mike Barnum, an emergency medicine physician in Las Vegas. They discuss how evidence informs practice, the different types of evidence, and how to integrate sound data into your center.   For Your...

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Experience Can Lead A Dispatcher Astray

Utah Valley Dispatch Special Service District is located in Spanish Fork, Utah, and provides centralized dispatch services for police, fire, and Emergency Medical Service (EMS) agencies in Utah and Juab counties. All 45 dispatchers working in the center are certified in CPR, Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD). These dispatchers are trained to give lifesaving instructions to callers during emergency medical situations. At the time of the call, the EMD was on her...

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Research Spotlight: Michelle Lilly and Kim Turner

Research Spotlight highlights a study that might be of interest to our readers. An interview with one or more of the study’s authors also provides a more personal, behind-the-scenes understanding of how and why research is done. In this issue, we’re highlighting a study done by Michelle Lilly, Ph.D., and Kim Turner, which examines how duty-related factors impact stress and mental/physical health outcomes.

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PSAP Leadership Perceptions of Quality: A Six-Dimensional Model

Public Safety Answering Point (PSAP) quality can have life-or-death implications. The quality of service provided by PSAPs is inconsistent due to the lack of mandatory standards of care at the national, state, and local levels. Public demands and duties placed on PSAPs have grown due to technological changes, civil cases alleging negligence, and the emergence of national recommended standards of care, yet governments at all levels have been slow to create governance structures to...

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Impact of Work-Related Factors on Stress and Health among 911 Calltakers and Dispatchers in California

Empirical literature examining the health and wellness of emergency responders has continued to grow over the past decade. Yet there is a relative absence of literature on 911 telecommunicators, who are often the “first, first responders” in an emergency. Examination of work-related factors that enhance risk for stress and adverse outcomes may improve current prevention and intervention efforts in this population. Methods: Civilian 911 calltakers and dispatchers from the state of...

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