AEDR Newsletter

College of Emergency Dispatch

Maybe you’ve seen the College of Emergency Dispatch shirts many NAVIGATOR18 attendees nabbed two weeks ago in Las Vegas? Maybe you’ve seen the banners on the International Academies of Emergency Dispatch (IAED) website? In any case, this AEDR newsletter aims to help you learn more about the College of Emergency Dispatch and how it can support you in your professional advancement. Join the College in 2018 and earn your Continuing Dispatch Education (CDE) credit online anytime,...

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NEW Podcast Episode 18: Silence is Not Always Golden with Dr. Heidi Feldman

In this newsletter A new podcast episode, creating an evidence-based emergency dispatch profession, and last call for the writing contest about centers. Episode 18: Silence is Not Always Golden with Dr. Heidi Feldman Heidi Kevoe-Feldman, PhD (USA) Associate Professor for the Department of Communications Studies at Northeastern University, Boston, Massachusetts Click here for her recent AEDRpublication on the “Four-Second Rule.” Heidi uses conversation analysis to dig into and...

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Weapons Description

In this newsletter Research and CDE credit intersect on an essential-to-officer-safety topic. READ THE RESEARCH. Traffic incidents (collisons and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). These calls are also among the most complex call types because they represent such a range of possible situations. Many ECCs use multiple Priority Dispatch Systems™ (MPDS®, PPDS®, FPDS®) and each system contains its own traffic and transportation...

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NEW Podcast Episode 20: The Heart of the Matter with Dr. Chris Olola

In this newsletter A new podcast episode, published research by Dr. Chris Olola, CDE opportunities on the topic, and an invitation to do some research with Dr. O. Episode 20: The Heart of the Matter with Dr. Chris Olola On this Dispatch in Depth podcast, Isabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the International Academies of Emergency Dispatch®(IAED™). They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at...

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NEW Podcast Episode 19: The Rest of the Story with Sherri Stigler

In this newsletter A new podcast episode, research poster, and Journal of Emergency Dispatch article all about providing emergency dispatchers the rest of the story; and CPR / AED Awareness Week June 1-7. Episode 19: The Rest of the Story with Sherri Stigler Sherri Stigler (USA) Training and Operations Manager at Waukesha County Communications, Wisconsin Sherri is a 30-year “survivor” of the public safety community, serving in the capacity of police officer, firefighter, EMT-B,...

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Traffic Incidents: Call Processing, CDE, and Is it Stressful?

In this newsletter discussion of which Priority Dispatch System™ emergency dispatchers use to process traffic incident calls, opportunity to earn CDE on the subject, and research about how dispatching to a traffic accident can be as stressful as being in one. TRAFFIC INCIDENT CALL PROCESSING. Traffic incidents (collisons and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). These calls are also among the most complex call types because they...

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