System Report

The Impact of MPDS on Response Delay Time and Duration of Emergency Medical Calls

A fast response to an emergency call is one of the main objectives of an emergency medical communication center (EMCC). In 2011, a scripted logic-based dispatch protocol system, the Medical Priority Dispatch System™ (MPDS®), was implemented in the five Liguria Region EMCCs in Italy, to manage emergency medical calls. However, response delay time (RD) (i.e., time from when the call rings to when emergency medical dispatcher [EMD] picks it up) and duration of emergency...

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Enhancing Emergency Medical Dispatch to Drive Specific and Significant Improvements in Patient Care

Measurement is a critical part of testing and implementing changes as well as identifying areas for further research, in prehospital care and dispatch.1 Kaunas, the second largest city in Lithuania, implemented the Medical Priority Dispatch System™ (MPDS®) to improve the efficiency, timely availability, consistency, and reliability of dispatch data and information. This in turn facilitated a research study into the care of cardiac arrest patients. Measurement is a critical part of testing and...

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