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Stress Management: Stress and the 911 Dispatcher

This paper was originally published in the August 2009 issue of the Emergency Number Professional Magazine. The publication is no longer in print, so we are posting this here for digital reference with the permission of NENA The 9-1-1 Association. Burnout: A state of emotional, mental and physical exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed and unable to meet constant demands. As stress continues, you begin to lose the interest or motivation that...

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