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  <channel>
    <title>Dispatch in Depth</title>
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    <link>https://aedrjournal.org</link>
    <description>&#8220;Dispatch in Depth&#8221; is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.</description>
    <lastBuildDate>Tue, 25 May 2021 15:40:26 +0000</lastBuildDate>
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    <itunes:summary>&quot;Dispatch in Depth&quot; is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.</itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    <itunes:explicit>clean</itunes:explicit>
    <itunes:image href="https://cdn.emergencydispatch.org/AEDR/img/Dispatch-in-Depth-artwork.png" />
    <itunes:type>episodic</itunes:type>
    <itunes:owner>
      <itunes:name>Dispatch in Depth</itunes:name>
      <itunes:email>dispatchindepth@emergencydispatch.org</itunes:email>
    </itunes:owner>
    <managingEditor>dispatchindepth@emergencydispatch.org (Dispatch in Depth)</managingEditor>
    <itunes:subtitle>Official Podcast of AEDR Journal</itunes:subtitle>
    <image>
      <title>Dispatch in Depth</title>
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      <link>https://aedrjournal.org</link>
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    <itunes:category text="Science" />
    <googleplay:category text="Science &amp; Medicine"/>
    <rawvoice:rating>TV-G</rawvoice:rating>
    <rawvoice:subscribe feed="https://aedrjournal.org/feed/podcast/" html="https://aedrjournal.org/subscribe-to-podcast/" itunes="https://itunes.apple.com/us/podcast/dispatch-in-depth/id1289862444?mt=2" stitcher="https://www.stitcher.com/podcast/aedr-dispatch-in-depth/dispatch-in-depth"></rawvoice:subscribe>
    <item>
    <title>FirstWatch: Visible, Usable Data with Bekah Haywood</title>
    <link>https://aedrjournal.org/firstwatch-visible-usable-data-with-bekah-haywood</link>
    <pubDate>2026-04-07T14:19:56.17+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/firstwatch-visible-usable-data-with-bekah-haywood</guid>
    <description><![CDATA[Bekah Haywood, Business Analyst for the Solutions Support Team, talks about all things FirstWatch. She discusses the upcoming high-acuity dashboard for Academy Analytics, the importance of peer support in the dispatch center, and how stories and data can work hand in hand.For Your Information:&nbsp;FirstWatch is booth #300 in the Exhibit HallLearn more about Academy Analytics: https://firstwatch.net/what-we-do/academy-analytics/ &nbsp; &nbsp;Check out the FirstWatch website: https://firstwatch.net/&nbsp;Don’t miss these sessions at NAVIGATOR: &nbsp;“Seeing the Forest AND the Trees with Academy Analytics and the IAED Data Center” presented by Carlynn Page Crampton (Wednesday, April 22, 3:00 p.m.)&nbsp;“Leading Through Conflict” presented by Mike Taigman (Thursday, April 23, 10:20 a.m.)&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/vsmavsmig6/mp3/Episode-168_FirstWatch_BekahHaywood_NAVsponsorseries2026_03-24-26_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Bekah Haywood, Business Analyst for the Solutions Support Team, talks about all things FirstWatch. She discusses the upcoming high-acuity dashboard for Academy Analytics, the importance of peer support in the dispatch center, and how stories and data can work hand in hand.For Your Information:&nbsp;FirstWatch is booth #300 in the Exhibit HallLearn more about Academy Analytics: https://firstwatch.net/what-we-do/academy-analytics/ &nbsp; &nbsp;Check out the FirstWatch website: https://firstwatch.net/&nbsp;Don’t miss these sessions at NAVIGATOR: &nbsp;“Seeing the Forest AND the Trees with Academy Analytics and the IAED Data Center” presented by Carlynn Page Crampton (Wednesday, April 22, 3:00 p.m.)&nbsp;“Leading Through Conflict” presented by Mike Taigman (Thursday, April 23, 10:20 a.m.)&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>30 Years of OnStar with Kathy Sukus and Mitch Petterson</title>
    <link>https://aedrjournal.org/30-years-of-onstar-with-kathy-sukus-and-mitch-petterson</link>
    <pubDate>2026-03-31T15:16:05.7033333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/30-years-of-onstar-with-kathy-sukus-and-mitch-petterson</guid>
    <description><![CDATA[Kathy Sukus, GM/OnStar Public Safety Engagement Leader, and Mitch Petterson, a member of the Outreach Team, discuss OnStar’s role as a Partner Sponsor of NAVIGATOR 2026. They highlight OnStar’s ACE status, their free public safety training, and the new Super Cruise feature.For Your Information&nbsp;Check out some of OnStar’s great resources: https://www.onstar.com/public-safetyhttps://www.gmstc.com/index.php/first-responderswww.onstarvirtualtraining.com&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/rbvc0apjij/mp3/Episode-165_OnStar_KathySukus_MitchPettersen_rerecord_03-10-36_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Kathy Sukus, GM/OnStar Public Safety Engagement Leader, and Mitch Petterson, a member of the Outreach Team, discuss OnStar’s role as a Partner Sponsor of NAVIGATOR 2026. They highlight OnStar’s ACE status, their free public safety training, and the new Super Cruise feature.For Your Information&nbsp;Check out some of OnStar’s great resources: https://www.onstar.com/public-safetyhttps://www.gmstc.com/index.php/first-responderswww.onstarvirtualtraining.com&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>GovWorx: Improving Hiring and Retention with Scott MacDonald</title>
    <link>https://aedrjournal.org/govworx-improving-hiring-and-retention-with-scott-macdonald</link>
    <pubDate>2026-03-24T15:50:31.1766667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/govworx-improving-hiring-and-retention-with-scott-macdonald</guid>
    <description><![CDATA[Scott MacDonald, CEO of GovWorx, discusses the company’s sponsorship of NAVIGATOR 2026. He discusses where the company finds inspiration for supporting emergency dispatchers and talks about the CommsCoach Hiring and Retention platform, which will be demonstrated at the GovWorx booth.For Your Information:Check out the GovWorx website: https://govworx.ai &nbsp; &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/ufk22qs9vq/mp3/Episode-166_Govworx_ScottMacdonald_NAVspopnsorseries2026_03-5-26_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Scott MacDonald, CEO of GovWorx, discusses the company’s sponsorship of NAVIGATOR 2026. He discusses where the company finds inspiration for supporting emergency dispatchers and talks about the CommsCoach Hiring and Retention platform, which will be demonstrated at the GovWorx booth.For Your Information:Check out the GovWorx website: https://govworx.ai &nbsp; &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Motorola Solutions: Assisting Dispatchers with Jeff Freeland and Wendy Lotman</title>
    <link>https://aedrjournal.org/motorola-solutions-assisting-dispatchers-with-jeff-freeland-and-wendy-lotman</link>
    <pubDate>2026-03-17T21:48:33.43+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/motorola-solutions-assisting-dispatchers-with-jeff-freeland-and-wendy-lotman</guid>
    <description><![CDATA[Jeff Freeland, Product Manager for Motorola Solutions' AI Agents and Assistants, and Wendy Lotman, Statewide Account Executive, give an update on what Motorola Solutions is working on, particularly their new Assist Suites. They discuss how their solutions assist emergency dispatchers, why sponsoring NAVIGATOR is a priority, and what you can look out for at their booth in the Exhibit Hall.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com &nbsp; &nbsp;&nbsp;Learn more about the Assist Suites: https://www.motorolasolutions.com/en_us/ai/assist-suites.html&nbsp;Don’t miss Wendy’s session on Thursday morning, April 23, entitled “Unified Strategies for Emergency Response: Harnessing NG911 for Major Events.”&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/72j9668qf4/mp3/Episode-167_MotorolaSolutions_NAVsponsorseries2026_03-06-26_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jeff Freeland, Product Manager for Motorola Solutions' AI Agents and Assistants, and Wendy Lotman, Statewide Account Executive, give an update on what Motorola Solutions is working on, particularly their new Assist Suites. They discuss how their solutions assist emergency dispatchers, why sponsoring NAVIGATOR is a priority, and what you can look out for at their booth in the Exhibit Hall.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com &nbsp; &nbsp;&nbsp;Learn more about the Assist Suites: https://www.motorolasolutions.com/en_us/ai/assist-suites.html&nbsp;Don’t miss Wendy’s session on Thursday morning, April 23, entitled “Unified Strategies for Emergency Response: Harnessing NG911 for Major Events.”&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>On the Other Side of the Call with Tim Clover</title>
    <link>https://aedrjournal.org/on-the-other-side-of-the-call-with-tim-clover</link>
    <pubDate>2026-02-24T17:36:08.86+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/on-the-other-side-of-the-call-with-tim-clover</guid>
    <description><![CDATA[Acting Sergeant Tim Clover with St. Louis University talks about two experiences where he saved someone’s life in an emergency situation—one a choking infant and one a man in a vehicle fire. He discusses how his career as an Emergency Dispatcher and BLS instructor prepared him to spring into action.&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/1zqgad6ylh/mp3/Episode-164_TimClover_01-26-26_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Acting Sergeant Tim Clover with St. Louis University talks about two experiences where he saved someone’s life in an emergency situation—one a choking infant and one a man in a vehicle fire. He discusses how his career as an Emergency Dispatcher and BLS instructor prepared him to spring into action.&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Mentorship in Motion with Jordan Kolarik</title>
    <link>https://aedrjournal.org/mentorship-in-motion-with-jordan-kolarik</link>
    <pubDate>2026-01-06T15:42:37.4166667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/mentorship-in-motion-with-jordan-kolarik</guid>
    <description><![CDATA[Jordan Kolarik, a Communications Team Leader with New South Wales Ambulance in Australia, talks about the neuroscience behind effective mentorship. He discusses adult learning, best practices, and some case studies from his own agency.For Your Information:Read Jordan’s post on LinkedIn: https://www.linkedin.com/posts/jordankolarikjp_whats-really-happening-inside-the-brain-activity-7393804186527698944-iNbc &nbsp;&nbsp;Curious about box breathing? https://www.youtube.com/watch?v=G25IR0c-Hj8 &nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/dnyfzbtbew/mp3/Episode-163_JordanKolarik_12-09-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jordan Kolarik, a Communications Team Leader with New South Wales Ambulance in Australia, talks about the neuroscience behind effective mentorship. He discusses adult learning, best practices, and some case studies from his own agency.For Your Information:Read Jordan’s post on LinkedIn: https://www.linkedin.com/posts/jordankolarikjp_whats-really-happening-inside-the-brain-activity-7393804186527698944-iNbc &nbsp;&nbsp;Curious about box breathing? https://www.youtube.com/watch?v=G25IR0c-Hj8 &nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Epi First, Epi Fast with Dr. Sung Poblete</title>
    <link>https://aedrjournal.org/epi-first-epi-fast-with-dr-sung-poblete</link>
    <pubDate>2025-10-28T15:14:38.5666667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/epi-first-epi-fast-with-dr-sung-poblete</guid>
    <description><![CDATA[Dr. Sung Poblete, the CEO of Food Allergy Research and Education (FARE), talks about the time-critical nature of emergency allergy 911 calls. She discusses the role of FARE, what emergency dispatchers should know about anaphylaxis, and a new way to distribute epinephrine. &nbsp;For Your Information:Check out FARE’s website: https://foodallergy.org &nbsp;&nbsp;Dr. Tim Dribin’s paper on the anaphylaxis clinical support tool: https://www.jacionline.org/article/S0091-6749(25)00072-7/fulltext &nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/qr8aywh5v7/mp3/Episode-162_DrSungPoblete_10-15-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Sung Poblete, the CEO of Food Allergy Research and Education (FARE), talks about the time-critical nature of emergency allergy 911 calls. She discusses the role of FARE, what emergency dispatchers should know about anaphylaxis, and a new way to distribute epinephrine. &nbsp;For Your Information:Check out FARE’s website: https://foodallergy.org &nbsp;&nbsp;Dr. Tim Dribin’s paper on the anaphylaxis clinical support tool: https://www.jacionline.org/article/S0091-6749(25)00072-7/fulltext &nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>MedCom’s 84 Cardiac Arrest Saves with Taylor Davis</title>
    <link>https://aedrjournal.org/medcoms-84-cardiac-arrest-saves-with-taylor-davis</link>
    <pubDate>2025-09-23T15:55:45.23+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/medcoms-84-cardiac-arrest-saves-with-taylor-davis</guid>
    <description><![CDATA[Taylor Davis, Director of Communications for Greenville County EMS (MedCom), talks about her recent Letter to the Editor for the Journal of Emergency Dispatch about her agency’s 84 CPR saves in 2024. She also covers what it’s like to work there, the goals they’re currently working toward, and how to improve center culture overall.For Your Information: &nbsp;Read Taylor’s Letter to the Editor here: https://www.iaedjournal.org/letter-to-the-editor &nbsp;Greenville County’s official government website: https://www.greenvillecounty.org/&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/lfnmkrfwy3/mp3/Episode-161_TaylorDavisMedCom_09-04-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Taylor Davis, Director of Communications for Greenville County EMS (MedCom), talks about her recent Letter to the Editor for the Journal of Emergency Dispatch about her agency’s 84 CPR saves in 2024. She also covers what it’s like to work there, the goals they’re currently working toward, and how to improve center culture overall.For Your Information: &nbsp;Read Taylor’s Letter to the Editor here: https://www.iaedjournal.org/letter-to-the-editor &nbsp;Greenville County’s official government website: https://www.greenvillecounty.org/&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Peer-to-Peer Mentorship with Jonny McMullan</title>
    <link>https://aedrjournal.org/peer-to-peer-mentorship-with-jonny-mcmullan</link>
    <pubDate>2025-09-09T15:56:37.0633333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/peer-to-peer-mentorship-with-jonny-mcmullan</guid>
    <description><![CDATA[Jonny McMullan, EMD Mentor Instructor and Curriculum Board Member, gives an update on what has changed in the EMD Mentor course since 2022. He discusses how an EMD Mentor offers different support than a CTO, supervisor, or ED-Q and how it can help overall with staff turnover and burnout.For Your Information:&nbsp;Jonny’s previous podcast episode: https://www.aedrjournal.org/facing-in-the-same-direction-with-jonny-mcmullan &nbsp;&nbsp;Read more about the EMD Mentor program here: https://www.iaedjournal.org/helping-everyone-excel &nbsp;&nbsp;https://www.iaedjournal.org/an-emds-best-friend &nbsp;&nbsp;https://www.iaedjournal.org/encourage-understanding &nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/dmzec83mcz/mp3/Episode-160_JonnyMcMullan_08-20-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jonny McMullan, EMD Mentor Instructor and Curriculum Board Member, gives an update on what has changed in the EMD Mentor course since 2022. He discusses how an EMD Mentor offers different support than a CTO, supervisor, or ED-Q and how it can help overall with staff turnover and burnout.For Your Information:&nbsp;Jonny’s previous podcast episode: https://www.aedrjournal.org/facing-in-the-same-direction-with-jonny-mcmullan &nbsp;&nbsp;Read more about the EMD Mentor program here: https://www.iaedjournal.org/helping-everyone-excel &nbsp;&nbsp;https://www.iaedjournal.org/an-emds-best-friend &nbsp;&nbsp;https://www.iaedjournal.org/encourage-understanding &nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Time Is Brain with Edel Burton</title>
    <link>https://aedrjournal.org/time-is-brain-with-edel-burton</link>
    <pubDate>2025-08-26T14:16:02.8066667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/time-is-brain-with-edel-burton</guid>
    <description><![CDATA[Edel Burton, Clinical Hospital Pharmacist and Lecturer in Clinical Pharmacy in University of College Cork, discusses her recent study on prehospital care for suspected stroke during the COVID-19 pandemic. She discusses methods, findings, and what she’s going to research next.For Your Information:Edel’s episode about her benchmarking study: https://www.aedrjournal.org/speaking-the-same-language-with-edel-burton &nbsp;&nbsp;Edel's ORCID site: https://orcid.org/0000-0002-5847-0174 &nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/lnliwug6nt/mp3/Episode-159_EdelBurton_08-12-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Edel Burton, Clinical Hospital Pharmacist and Lecturer in Clinical Pharmacy in University of College Cork, discusses her recent study on prehospital care for suspected stroke during the COVID-19 pandemic. She discusses methods, findings, and what she’s going to research next.For Your Information:Edel’s episode about her benchmarking study: https://www.aedrjournal.org/speaking-the-same-language-with-edel-burton &nbsp;&nbsp;Edel's ORCID site: https://orcid.org/0000-0002-5847-0174 &nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>End Violence Against Women International with Grace Frances</title>
    <link>https://aedrjournal.org/end-violence-against-women-international-with-grace-frances</link>
    <pubDate>2025-08-12T15:59:30.25+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/end-violence-against-women-international-with-grace-frances</guid>
    <description><![CDATA[Grace Frances, Director of Community Partnerships, talks about the organization End Violence Against Women International (EVAWI) and how it relates to emergency dispatch. She discusses the array of resources that EVAWI provides, including an annual conference and monthly webinars, and how emergency dispatchers often set the tone for a survivor of gender-based violence on their journey to justice. &nbsp;For Your Information:Check out EVAWI’s website: https://evawintl.org/ &nbsp;&nbsp;Watch past webinars: https://evawintl.org/webinars/ &nbsp; &nbsp;Access the Sexual Assault Medical Forensic Exam (SAMFE) Virtual Practicum that Grace mentioned: &nbsp;https://evawintl.org/vp/&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/rfjniwfuq4/mp3/Episode-158_GraceFrancesEVAWI_07-16-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Grace Frances, Director of Community Partnerships, talks about the organization End Violence Against Women International (EVAWI) and how it relates to emergency dispatch. She discusses the array of resources that EVAWI provides, including an annual conference and monthly webinars, and how emergency dispatchers often set the tone for a survivor of gender-based violence on their journey to justice. &nbsp;For Your Information:Check out EVAWI’s website: https://evawintl.org/ &nbsp;&nbsp;Watch past webinars: https://evawintl.org/webinars/ &nbsp; &nbsp;Access the Sexual Assault Medical Forensic Exam (SAMFE) Virtual Practicum that Grace mentioned: &nbsp;https://evawintl.org/vp/&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Dispatching for Yourself with Nicole Snell</title>
    <link>https://aedrjournal.org/dispatching-for-yourself-with-nicole-snell</link>
    <pubDate>2025-07-29T14:47:35.04+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/dispatching-for-yourself-with-nicole-snell</guid>
    <description><![CDATA[Nicole Snell, CEO of Girls Fight Back, discusses the importance of boundaries and empowerment in your role as an emergency dispatcher. She outlines some steps for healthy communication and how one person adopting these strategies can influence the whole center.For Your Information:&nbsp;Check out Nicole’s website: https://www.nicolesnell.com/ &nbsp;&nbsp;Connect with Nicole on LinkedIn: https://www.linkedin.com/in/nicolesnell/ &nbsp;Watch Nicole’s Tedx Talk: https://www.youtube.com/watch?v=_UETjFX0ErU&amp;ab_channel=TEDxTalks &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/jezbuktkqr/mp3/Episode-157_NicoleSnell_07-02-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Nicole Snell, CEO of Girls Fight Back, discusses the importance of boundaries and empowerment in your role as an emergency dispatcher. She outlines some steps for healthy communication and how one person adopting these strategies can influence the whole center.For Your Information:&nbsp;Check out Nicole’s website: https://www.nicolesnell.com/ &nbsp;&nbsp;Connect with Nicole on LinkedIn: https://www.linkedin.com/in/nicolesnell/ &nbsp;Watch Nicole’s Tedx Talk: https://www.youtube.com/watch?v=_UETjFX0ErU&amp;ab_channel=TEDxTalks &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Parker County’s Race to ACE with Rayna Willis and Tyler Kennington</title>
    <link>https://aedrjournal.org/parker-countys-race-to-ace-with-rayna-willis-and-tyler-kennington</link>
    <pubDate>2025-05-20T12:02:31.2733333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/parker-countys-race-to-ace-with-rayna-willis-and-tyler-kennington</guid>
    <description><![CDATA[Rayna Willis and Tyler Kennington with Parker County Hospital District in Texas discuss their center’s race to ACE. They talk about their motivations, their barriers, and advice for other centers ready to take the plunge.For Your Information:Start your Race to ACE today: https://www.emergencydispatch.org/what-we-do/accreditation &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/qpln1db6qe/mp3/Episode-155_ParkerCountyHospitalDistrictACE_05-01-15_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Rayna Willis and Tyler Kennington with Parker County Hospital District in Texas discuss their center’s race to ACE. They talk about their motivations, their barriers, and advice for other centers ready to take the plunge.For Your Information:Start your Race to ACE today: https://www.emergencydispatch.org/what-we-do/accreditation &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Asking the Right Questions with Meridith Jensen and Ricardo Martinez</title>
    <link>https://aedrjournal.org/asking-the-right-questions-with-meridith-jensen-and-ricardo-martinez</link>
    <pubDate>2025-05-13T14:46:11.3066667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/asking-the-right-questions-with-meridith-jensen-and-ricardo-martinez</guid>
    <description><![CDATA[This combined episode with the hosts of Dispatch in Depth, Tell Me Exactly, and Within the Trenches took place at NAVIGATOR 2025. Attendees were invited to share their answers to the following questions: What facts would you tell someone who doesn’t think emergency dispatchers are first responders? What stories would you tell them? What would you say to other first responders who don’t think emergency dispatchers are first responders?For Your Information:Listen to Tell Me Exactly here: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPlaListen to Within the Trenches here: https://www.withinthetrenches.net/podcast]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/ajkrsjvy1r/mp3/Episode-156_LIVE_TellMeExactlyWithinTheTrenches_05-07-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[This combined episode with the hosts of Dispatch in Depth, Tell Me Exactly, and Within the Trenches took place at NAVIGATOR 2025. Attendees were invited to share their answers to the following questions: What facts would you tell someone who doesn’t think emergency dispatchers are first responders? What stories would you tell them? What would you say to other first responders who don’t think emergency dispatchers are first responders?For Your Information:Listen to Tell Me Exactly here: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPlaListen to Within the Trenches here: https://www.withinthetrenches.net/podcast]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Carbyne: More Than Video with Dominique Mathis</title>
    <link>https://aedrjournal.org/carbyne-more-than-video-with-dominique-mathis</link>
    <pubDate>2025-04-29T13:57:39.7933333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/carbyne-more-than-video-with-dominique-mathis</guid>
    <description><![CDATA[Dominique Mathis, public safety manager for Carbyne, discusses some aspects of the company you might not be familiar with. She talks about why Carbyne prioritizes sponsoring NAVIGATOR and what you can expect from their AI solutions.For Your Information:Check out Carbyne’s website: https://carbyne.com/ &nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/kwcuqs1fqy/mp3/Episode154_Carbyne_DominiqueMathis_NAVsponsorseries2025_04-16-25_mixdown2.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dominique Mathis, public safety manager for Carbyne, discusses some aspects of the company you might not be familiar with. She talks about why Carbyne prioritizes sponsoring NAVIGATOR and what you can expect from their AI solutions.For Your Information:Check out Carbyne’s website: https://carbyne.com/ &nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Priority Dispatch: Homegrown Solutions with Chris Murdock</title>
    <link>https://aedrjournal.org/priority-dispatch-homegrown-solutions-with-chris-murdock</link>
    <pubDate>2025-04-10T14:59:40.4266667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/priority-dispatch-homegrown-solutions-with-chris-murdock</guid>
    <description><![CDATA[We’ve saved the best for last in our NAVIGATOR 2025 Sponsor series! Chris Murdock, new President of Priority Dispatch Corp., joins us to talk about what’s going on with PDC. He discusses the new and improved billing system, the benefits of AI SkillLab, and why PDC prioritizes sponsoring NAVIGATOR each year.For Your Information:&nbsp;Check out PDC’s site: http://prioritydispatch.net/&nbsp;Listen to our episode about the AI SkillLab: https://www.aedrjournal.org/the-iaeds-ai-skilllab-with-amanda-beal &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/cggkgvv61p/mp3/Episode-150-ChrisMurdock_PDC_NAVsponsorseries_04-04-25__rerecord_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[We’ve saved the best for last in our NAVIGATOR 2025 Sponsor series! Chris Murdock, new President of Priority Dispatch Corp., joins us to talk about what’s going on with PDC. He discusses the new and improved billing system, the benefits of AI SkillLab, and why PDC prioritizes sponsoring NAVIGATOR each year.For Your Information:&nbsp;Check out PDC’s site: http://prioritydispatch.net/&nbsp;Listen to our episode about the AI SkillLab: https://www.aedrjournal.org/the-iaeds-ai-skilllab-with-amanda-beal &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Motorola Solutions: Empowering PSAPs through AI with Becca Zapata and Chris Bennett</title>
    <link>https://aedrjournal.org/motorola-solutions-empowering-psaps-through-ai-with-becca-zapata-and-chris-bennett</link>
    <pubDate>2025-04-09T14:56:06.06+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/motorola-solutions-empowering-psaps-through-ai-with-becca-zapata-and-chris-bennett</guid>
    <description><![CDATA[Becca Zapata, Lead UX Researcher, and Chris Bennett, Director of AI Transparency &amp; Education, join us to give you an update on Motorola Solutions, particularly the role of AI in their products. They discuss AI industry trends, their own VESTA NXT software, and what to look out for in the future.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/00al8o4b1w/mp3/Episode-152_MotorolaSolutions_NAVsponsorseries2025_04-01-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Becca Zapata, Lead UX Researcher, and Chris Bennett, Director of AI Transparency &amp; Education, join us to give you an update on Motorola Solutions, particularly the role of AI in their products. They discuss AI industry trends, their own VESTA NXT software, and what to look out for in the future.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>FirstWatch: Unafraid of Data with Carlynn Crampton</title>
    <link>https://aedrjournal.org/firstwatch-unafraid-of-data-with-carlynn-crampton</link>
    <pubDate>2025-04-08T14:54:41.1666667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/firstwatch-unafraid-of-data-with-carlynn-crampton</guid>
    <description><![CDATA[Carlynn Crampton, Engagement Strategist, joins us to give you an update on FirstWatch. She discusses Academy Analytics, the Risk Identification for Emergency Services (RIDES) tool, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the FirstWatch website: https://firstwatch.net/ &nbsp;&nbsp;Learn more about the RIDES tool: https://firstwatch.net/what-we-do/enhancement-modules/rides/ &nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/ecp0ymuabx/mp3/Episode-153_CarlynnCrampton_FirstWatch_NAVseries2025_03-31-25_corrupted_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Carlynn Crampton, Engagement Strategist, joins us to give you an update on FirstWatch. She discusses Academy Analytics, the Risk Identification for Emergency Services (RIDES) tool, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the FirstWatch website: https://firstwatch.net/ &nbsp;&nbsp;Learn more about the RIDES tool: https://firstwatch.net/what-we-do/enhancement-modules/rides/ &nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>CentralSquare: Technology You Can Trust with Rob Farmer</title>
    <link>https://aedrjournal.org/centralsquare-technology-you-can-trust-with-rob-farmer</link>
    <pubDate>2025-03-18T15:25:32.1366667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/centralsquare-technology-you-can-trust-with-rob-farmer</guid>
    <description><![CDATA[Rob Farmer, interim National Director of Sales of Vertex NG911 Call Handling, joins us to give you the scoop on CentralSquare. He discusses the company’s own Engage conference, the newly named Vertex, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the CentralSquare website: https://www.centralsquare.com/ &nbsp;&nbsp;Learn more about Vertex NG911 Call Handling: https://www.centralsquare.com/solutions/public-safety-software/vertex-ng911-call-handling &nbsp;&nbsp;Register for their Engage conference (April 27–30, 2025): https://web.cvent.com/event/f25feacb-fa48-4079-a8fe-d85500fa69ce/summary &nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/uqqvbw04bo/mp3/Episode-152_RobFarmer_CentralSquare_NAVSeries2025_02-25-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Rob Farmer, interim National Director of Sales of Vertex NG911 Call Handling, joins us to give you the scoop on CentralSquare. He discusses the company’s own Engage conference, the newly named Vertex, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the CentralSquare website: https://www.centralsquare.com/ &nbsp;&nbsp;Learn more about Vertex NG911 Call Handling: https://www.centralsquare.com/solutions/public-safety-software/vertex-ng911-call-handling &nbsp;&nbsp;Register for their Engage conference (April 27–30, 2025): https://web.cvent.com/event/f25feacb-fa48-4079-a8fe-d85500fa69ce/summary &nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Denise Amber Lee Foundation: Be the Difference with Matt Grogan</title>
    <link>https://aedrjournal.org/denise-amber-lee-foundation-be-the-difference-with-matt-grogan</link>
    <pubDate>2025-03-11T14:57:40.7533333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/denise-amber-lee-foundation-be-the-difference-with-matt-grogan</guid>
    <description><![CDATA[Matt Grogan, Director of Program Development, chats about the Denise Amber Lee Foundation, including its annual “Be the Difference” conference, new training opportunities, and their longstanding relationship with NAVIGATOR.&nbsp;For Your Information:Check out the Denise Amber Lee Foundation website: https://deniseamberlee.org/ &nbsp;Follow the Denise Amber Lee Facebook page: https://www.facebook.com/deniseamberlee &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/hxxgcngy0s/mp3/Episode-149_DeniseAmberLee_MattGrogan_NAVsponsorseries2025_02-18-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Matt Grogan, Director of Program Development, chats about the Denise Amber Lee Foundation, including its annual “Be the Difference” conference, new training opportunities, and their longstanding relationship with NAVIGATOR.&nbsp;For Your Information:Check out the Denise Amber Lee Foundation website: https://deniseamberlee.org/ &nbsp;Follow the Denise Amber Lee Facebook page: https://www.facebook.com/deniseamberlee &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Priority Solutions Inc: Secondary Triage with History with Dr. Conrad Fivaz</title>
    <link>https://aedrjournal.org/priority-solutions-inc-secondary-triage-with-history-with-dr-conrad-fivaz</link>
    <pubDate>2025-03-05T21:04:09.85+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/priority-solutions-inc-secondary-triage-with-history-with-dr-conrad-fivaz</guid>
    <description><![CDATA[Dr. Conrad Fivaz, President, returns to talk about Priority Solutions, Inc., the creator of technology and systems for over-the-phone nurse and clinical triage. He talks about new developments and aspects to consider when looking at implementing an emergency nurse triage system.For Your Information:Check out the PSI website: https://prioritysolutionsinc.com/ &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/iraetsx7d7/mp3/Episode-148_PSI_ConradFivaz_NAVsponsorseries_2-14-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Conrad Fivaz, President, returns to talk about Priority Solutions, Inc., the creator of technology and systems for over-the-phone nurse and clinical triage. He talks about new developments and aspects to consider when looking at implementing an emergency nurse triage system.For Your Information:Check out the PSI website: https://prioritysolutionsinc.com/ &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Fitch and Associates: Leadership in Action with Dr. Anthony Minge</title>
    <link>https://aedrjournal.org/fitch-associates-leadership-in-action-with-dr-anthony-minge</link>
    <pubDate>2025-02-25T17:53:12.88+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/fitch-associates-leadership-in-action-with-dr-anthony-minge</guid>
    <description><![CDATA[Dr. Anthony Minge, senior partner at Fitch &amp; Associates, speaks about the importance of sponsoring NAVIGATOR and highlights the services available for emergency dispatchers through his company. He touches on the Communication Center Manager (CCM) Program as well as the Pinnacle EMS Leadership Forum.&nbsp;&nbsp;For Your Information:&nbsp;Fitch &amp; Associates site: visit www.fitchassoc.com &nbsp;CCM program site: https://fitchassoc.com/communication-center-manager-program/&nbsp;Fitch &amp; Associates’ 20th annual Pinnacle EMS Leadership Forum will be held July 14-18, 2025, in Phoenix, Arizona. Learn more at www.Pinnacle-EMS.com.&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/yquznwojuv/mp3/Episode147_FitchandAssociates_AnthonyMinge_NAVsponseries2025_01-14-25_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Anthony Minge, senior partner at Fitch &amp; Associates, speaks about the importance of sponsoring NAVIGATOR and highlights the services available for emergency dispatchers through his company. He touches on the Communication Center Manager (CCM) Program as well as the Pinnacle EMS Leadership Forum.&nbsp;&nbsp;For Your Information:&nbsp;Fitch &amp; Associates site: visit www.fitchassoc.com &nbsp;CCM program site: https://fitchassoc.com/communication-center-manager-program/&nbsp;Fitch &amp; Associates’ 20th annual Pinnacle EMS Leadership Forum will be held July 14-18, 2025, in Phoenix, Arizona. Learn more at www.Pinnacle-EMS.com.&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The New Learning Portal with Andrew Palmer</title>
    <link>https://aedrjournal.org/the-new-learning-portal-with-andrew-palmer</link>
    <pubDate>2025-02-11T16:57:20.4366667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-new-learning-portal-with-andrew-palmer</guid>
    <description><![CDATA[Andrew Palmer, IAED’s Manager of Instructional Design, is excited to talk about the IAED’s new and improved Learning Portal! He discusses what it will look like, its new capabilities, and how people can start familiarizing themselves with it.&nbsp;&nbsp;For Your Information:&nbsp;Andrew’s previous episode: https://www.aedrjournal.org/getting-the-reps-in-with-andrew-palmer&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/rljwuvohdv/mp3/Episode-144_AndrewPalmer_12-17-24_mixdown2.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Andrew Palmer, IAED’s Manager of Instructional Design, is excited to talk about the IAED’s new and improved Learning Portal! He discusses what it will look like, its new capabilities, and how people can start familiarizing themselves with it.&nbsp;&nbsp;For Your Information:&nbsp;Andrew’s previous episode: https://www.aedrjournal.org/getting-the-reps-in-with-andrew-palmer&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Latinas of 911 with Josephine Rios</title>
    <link>https://aedrjournal.org/latinas-of-911-with-josephine-rios</link>
    <pubDate>2024-10-29T15:10:12.1466667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/latinas-of-911-with-josephine-rios</guid>
    <description><![CDATA[Josephine Rios, 911 calltaker and law dispatcher and founder of Latinas of 911 LLC talks about her organization including how it started, what its goals are, and how to become part of it.&nbsp;&nbsp;&nbsp;For Your Information:&nbsp;Check out the Latinas of 911 website: https://latinasof911.com/&nbsp;&nbsp;Facebook: https://www.facebook.com/groups/503127028633445&nbsp;&nbsp;Instagram: https://www.instagram.com/latinasof911/ ]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/tvlkkm7rid/mp3/Episode-143_JosephineRios_10-14-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Josephine Rios, 911 calltaker and law dispatcher and founder of Latinas of 911 LLC talks about her organization including how it started, what its goals are, and how to become part of it.&nbsp;&nbsp;&nbsp;For Your Information:&nbsp;Check out the Latinas of 911 website: https://latinasof911.com/&nbsp;&nbsp;Facebook: https://www.facebook.com/groups/503127028633445&nbsp;&nbsp;Instagram: https://www.instagram.com/latinasof911/ ]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Tell Me Exactly with Meridith Jensen</title>
    <link>https://aedrjournal.org/tell-me-exactly-with-meridith-jensen</link>
    <pubDate>2024-10-08T15:01:08.2833333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/tell-me-exactly-with-meridith-jensen</guid>
    <description><![CDATA[Meridith Jensen, Software &amp; EDQ Protocol Expert with Priority Dispatch Corp., talks about PDC’s new podcast, “Tell Me Exactly,” which she hosts. She discusses the differences between “Tell Me Exactly” and “Dispatch in Depth,” her favorite episode so far, and her goals for the project.For Your Information:Listen to Tell Me Exactly on Apple Podcasts: https://podcasts.apple.com/us/podcast/tell-me-exactly/id1741570579Spotify: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPla &nbsp;Or look for it wherever you get your podcasts.&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/tdlrbt3pje/mp3/Episode-142_MeridithJensen_09-17-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Meridith Jensen, Software &amp; EDQ Protocol Expert with Priority Dispatch Corp., talks about PDC’s new podcast, “Tell Me Exactly,” which she hosts. She discusses the differences between “Tell Me Exactly” and “Dispatch in Depth,” her favorite episode so far, and her goals for the project.For Your Information:Listen to Tell Me Exactly on Apple Podcasts: https://podcasts.apple.com/us/podcast/tell-me-exactly/id1741570579Spotify: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPla &nbsp;Or look for it wherever you get your podcasts.&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Alarming Alarm Calls with Bob Finney and John Chiaramonte</title>
    <link>https://aedrjournal.org/alarming-alarm-calls-with-bob-finney-and-john-chiaramonte</link>
    <pubDate>2024-08-27T14:39:42.2766667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/alarming-alarm-calls-with-bob-finney-and-john-chiaramonte</guid>
    <description><![CDATA[Bob Finney, Director of Communications Technology for the Collier County Sheriff&#39;s Office, and John Chiaramonte, president of Mission Critical Partners&rsquo; consulting business, talk about the Partnership for Priority Verified Alarm Response (or PPVAR) and the Automated Secure Alarm Protocol (ASAP) and how they can free up some of your valuable time in the comm. center.&nbsp;&nbsp;

For Your Information:&nbsp;
Learn more about PPVAR here: https://ppvar.org/wp-content/uploads/2024/03/Public-Safety-Postcard.pdf&nbsp;

TMA-AVS-01: https://tma.us/standards/tma-avs-01-alarm-validation-standard/&nbsp;

Partnership for Priority Verified Alarm Response (PPVAR): https://ppvar.org/&nbsp;

Automated Secure Alarm Protocol (ASAP): https://tma.us/programs/asap/&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/ldq6wiqp8e/mp3/Episode-142_BobFinney_JohnChiaramonte_08-13-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Bob Finney, Director of Communications Technology for the Collier County Sheriff&#39;s Office, and John Chiaramonte, president of Mission Critical Partners&rsquo; consulting business, talk about the Partnership for Priority Verified Alarm Response (or PPVAR) and the Automated Secure Alarm Protocol (ASAP) and how they can free up some of your valuable time in the comm. center.&nbsp;&nbsp;

For Your Information:&nbsp;
Learn more about PPVAR here: https://ppvar.org/wp-content/uploads/2024/03/Public-Safety-Postcard.pdf&nbsp;

TMA-AVS-01: https://tma.us/standards/tma-avs-01-alarm-validation-standard/&nbsp;

Partnership for Priority Verified Alarm Response (PPVAR): https://ppvar.org/&nbsp;

Automated Secure Alarm Protocol (ASAP): https://tma.us/programs/asap/&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Response Alternatives with Bonnie Maney</title>
    <link>https://aedrjournal.org/response-alternatives-with-bonnie-maney</link>
    <pubDate>2024-08-06T14:55:04.9733333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/response-alternatives-with-bonnie-maney</guid>
    <description><![CDATA[Bonnie Maney, Operations Manager with Mission Critical Partners, discusses response alternatives in 911 beyond supplying mental health support teams. She talks about finding ways to reduce mission creep, the impact of making small but significant changes in your center, and the importance of maintaining stamina for positive change.&nbsp;

For Your Information:&nbsp;
Got a question for Bonnie? Email her at bonniemaney (at) missioncriticalpartners (dot) com.&nbsp;

Learn more about Mission Critical Partners: https://www.missioncriticalpartners.com/&nbsp;

Check out their FREE resources, including trainings and white papers: https://www.missioncriticalpartners.com/resources/&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/bzb87uoi8g/mp3/Episode-140_BonnieManey_06-28-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Bonnie Maney, Operations Manager with Mission Critical Partners, discusses response alternatives in 911 beyond supplying mental health support teams. She talks about finding ways to reduce mission creep, the impact of making small but significant changes in your center, and the importance of maintaining stamina for positive change.&nbsp;

For Your Information:&nbsp;
Got a question for Bonnie? Email her at bonniemaney (at) missioncriticalpartners (dot) com.&nbsp;

Learn more about Mission Critical Partners: https://www.missioncriticalpartners.com/&nbsp;

Check out their FREE resources, including trainings and white papers: https://www.missioncriticalpartners.com/resources/&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The IAED’s AI SkillLab with Amanda Beal</title>
    <link>https://aedrjournal.org/the-iaeds-ai-skilllab-with-amanda-beal</link>
    <pubDate>2024-07-23T14:59:06.83+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-iaeds-ai-skilllab-with-amanda-beal</guid>
    <description><![CDATA[Amanda Beal, the IAED&rsquo;s AI SkillLab Simulation Administrator, discusses what exactly the AI SkillLab is, where you can access it, and how it helps you in your role as an emergency dispatcher.&nbsp;

For Your Information:&nbsp;
Learn more about AI SkillLab here: https://www.prioritydispatch.net/en/ai-skill-lab&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/dnc7hwnmcb/mp3/Episode-141_AmandaBeal_06-20-24_mixdown2.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Amanda Beal, the IAED&rsquo;s AI SkillLab Simulation Administrator, discusses what exactly the AI SkillLab is, where you can access it, and how it helps you in your role as an emergency dispatcher.&nbsp;

For Your Information:&nbsp;
Learn more about AI SkillLab here: https://www.prioritydispatch.net/en/ai-skill-lab&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Teaching Dispatch to Teens with Sergeant Ashlee Gautreaux</title>
    <link>https://aedrjournal.org/teaching-dispatch-to-teens-with-sergeant-ashlee-gautreaux</link>
    <pubDate>2024-06-11T15:01:44.4033333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/teaching-dispatch-to-teens-with-sergeant-ashlee-gautreaux</guid>
    <description><![CDATA[Sergeant Ashlee Gautreaux, creator and facilitator of a high school Emergency Telecommunicator Certification (ETC) program in Ascension Parish, Louisiana, talks about how the program came about and how it&rsquo;s structured. She also discusses some unanticipated benefits to the community that have come from it.&nbsp;

For Your Information:
Learn more about the program here: https://www.ascensionschools.org/schools/high/career-technical-education&nbsp;

Do you live in Ascension Parish? Apply to become a dispatcher here: https://ascensionsheriff.com/join-our-team&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/7v33cbotzr/mp3/Episode-139_SgtAshleeGatreaux_05-28-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Sergeant Ashlee Gautreaux, creator and facilitator of a high school Emergency Telecommunicator Certification (ETC) program in Ascension Parish, Louisiana, talks about how the program came about and how it&rsquo;s structured. She also discusses some unanticipated benefits to the community that have come from it.&nbsp;

For Your Information:
Learn more about the program here: https://www.ascensionschools.org/schools/high/career-technical-education&nbsp;

Do you live in Ascension Parish? Apply to become a dispatcher here: https://ascensionsheriff.com/join-our-team&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Role of a Comm. Center M.D. with Dr. Russell MacDonald</title>
    <link>https://aedrjournal.org/the-role-of-a-comm-center-md-with-dr-russell-macdonald</link>
    <pubDate>2024-05-28T15:42:28.9+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-role-of-a-comm-center-md-with-dr-russell-macdonald</guid>
    <description><![CDATA[Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto&rsquo;s Central Ambulance Communications Centre, discusses what a communication center medical director is and how&nbsp;their role impacts your work.&nbsp;

For Your Information:&nbsp;
Toronto Paramedic Services &ndash; social media sites:&nbsp;
https://www.youtube.com/@TorontoMedics&nbsp;
https://www.facebook.com/TorontoMedics/&nbsp;
https://x.com/torontomedics&nbsp;
https://www.instagram.com/torontomedicsofficial/&nbsp;

Emergency Care in the Streets (Canadian edition):&nbsp;
https://www.psglearning.com/catalog/productdetails/9781284196641 &nbsp;

A link to some of Dr. MacDonald&rsquo;s publications and related activities:&nbsp;
https://www.researchgate.net/profile/Russell-MacDonald &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/edlrlinjsi/mp3/Episode-138_DrRussellMacDonald_05-10-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto&rsquo;s Central Ambulance Communications Centre, discusses what a communication center medical director is and how&nbsp;their role impacts your work.&nbsp;

For Your Information:&nbsp;
Toronto Paramedic Services &ndash; social media sites:&nbsp;
https://www.youtube.com/@TorontoMedics&nbsp;
https://www.facebook.com/TorontoMedics/&nbsp;
https://x.com/torontomedics&nbsp;
https://www.instagram.com/torontomedicsofficial/&nbsp;

Emergency Care in the Streets (Canadian edition):&nbsp;
https://www.psglearning.com/catalog/productdetails/9781284196641 &nbsp;

A link to some of Dr. MacDonald&rsquo;s publications and related activities:&nbsp;
https://www.researchgate.net/profile/Russell-MacDonald &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Swatting Masterclass with John Chiaramonte</title>
    <link>https://aedrjournal.org/swatting-masterclass-with-john-chiaramonte</link>
    <pubDate>2024-05-14T14:46:53.9+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/swatting-masterclass-with-john-chiaramonte</guid>
    <description><![CDATA[John Chiaramonte, President of Mission Critical Partners&rsquo; consulting business, talks about the company&#39;s upcoming 8-hour course on swatting incidents. He discusses the recent uptick in these types of responses as well as things communication centers can do to prepare for the eventuality of these calls.&nbsp;

For Your Information:&nbsp;
Sign up for the class here: https://info.missioncriticalpartners.com/mitigating-swatting-incidents-masterclass &nbsp;

Check out Mission Critical Partners&rsquo; other webinars and trainings: https://www.missioncriticalpartners.com/resources/webinars-training/ &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/iqca4xoqty/mp3/Episode-137_JohnChiaramonte_05-08-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[John Chiaramonte, President of Mission Critical Partners&rsquo; consulting business, talks about the company&#39;s upcoming 8-hour course on swatting incidents. He discusses the recent uptick in these types of responses as well as things communication centers can do to prepare for the eventuality of these calls.&nbsp;

For Your Information:&nbsp;
Sign up for the class here: https://info.missioncriticalpartners.com/mitigating-swatting-incidents-masterclass &nbsp;

Check out Mission Critical Partners&rsquo; other webinars and trainings: https://www.missioncriticalpartners.com/resources/webinars-training/ &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Empathy, Self-awareness, and Self-regulation with Tyler Pelke</title>
    <link>https://aedrjournal.org/empathy-self-awareness-and-self-regulation-with-tyler-pelke</link>
    <pubDate>2024-05-07T14:59:52.1866667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/empathy-self-awareness-and-self-regulation-with-tyler-pelke</guid>
    <description><![CDATA[Tyler Pelke, Deputy Chief with the City of Red Deer Emergency Services, shares his perspective on resilience in the emergency response profession. He talks about doing the hard things, like building habits and practicing forgiveness, and fostering trust in the workplace.&nbsp;

For Your Information:&nbsp;
Tyler&rsquo;s website: https://www.tylerpelke.com&nbsp; &nbsp;
Dr. M. Scott Peck&rsquo;s book on resilience: https://www.simonandschuster.com/books/The-Road-Less-Traveled-Timeless-Edition/M-Scott-Peck/9780743243155&nbsp;&nbsp;
Dr. Karestan Koenen: https://www.hsph.harvard.edu/profile/karestan-koenen/&nbsp;&nbsp;
Dr. Steven Southwick: https://aeon.co/users/steven-southwick&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/4fvybluohp/mp3/Episode-136_TylerPelke_03-7-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Tyler Pelke, Deputy Chief with the City of Red Deer Emergency Services, shares his perspective on resilience in the emergency response profession. He talks about doing the hard things, like building habits and practicing forgiveness, and fostering trust in the workplace.&nbsp;

For Your Information:&nbsp;
Tyler&rsquo;s website: https://www.tylerpelke.com&nbsp; &nbsp;
Dr. M. Scott Peck&rsquo;s book on resilience: https://www.simonandschuster.com/books/The-Road-Less-Traveled-Timeless-Edition/M-Scott-Peck/9780743243155&nbsp;&nbsp;
Dr. Karestan Koenen: https://www.hsph.harvard.edu/profile/karestan-koenen/&nbsp;&nbsp;
Dr. Steven Southwick: https://aeon.co/users/steven-southwick&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Video to 911 Research with Dr. Michelle Lilly</title>
    <link>https://aedrjournal.org/video-to-911-research-with-dr-michelle-lilly</link>
    <pubDate>2024-04-23T15:07:00.0766667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/video-to-911-research-with-dr-michelle-lilly</guid>
    <description><![CDATA[Educator, clinician, and scholar Dr. Michelle Lilly gives highlights of her past emergency dispatch research papers and projects, then presents the preliminary findings of her groundbreaking video to 911 study.&nbsp;

For Your Information:&nbsp;
Lilly Consulting: www.lilly-consulting.com]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/oik5b7etoq/mp3/Episode-135_DrMichelleLilly_02-28-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Educator, clinician, and scholar Dr. Michelle Lilly gives highlights of her past emergency dispatch research papers and projects, then presents the preliminary findings of her groundbreaking video to 911 study.&nbsp;

For Your Information:&nbsp;
Lilly Consulting: www.lilly-consulting.com]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The 911 SAVES Act with Congresswoman Norma Torres</title>
    <link>https://aedrjournal.org/the-911-saves-act-with-congresswoman-norma-torres</link>
    <pubDate>2024-04-16T12:53:23.34+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-911-saves-act-with-congresswoman-norma-torres</guid>
    <description><![CDATA[The champion and creator of the 911 SAVES Act, California Congresswoman Norma J. Torres gives some insight into this bill she and her colleagues are trying to pass to get emergency dispatchers reclassified as first responders. She tells some stories from her time as a dispatcher in Los Angeles, explains what the act does and does not do, and gives advice on how you can get involved in this important movement.&nbsp;

For Your Information:&nbsp;
Read this press release on the bill: https://torres.house.gov/media-center/press-releases/representatives-torres-fitzpatrick-reintroduce-bipartisan-9-1-1-saves &nbsp;&nbsp;

To find out if Congresswoman Torres is your representative or to find out who your rep is and reach out, go here: https://www.congress.gov/members/find-your-member &nbsp;&nbsp;

Read Congresswoman Torres&rsquo;s policy essay on the 911 SAVES Act: https://journals.law.harvard.edu/jol/volume-61-number-1/?fbclid=IwAR2eg3d_CkD_Sq8_mM2Df1l8GpmzrsPtQCpX7FLbq3gBoF5JlAp18v-MGrg &nbsp;

Find out more about how you can help get emergency dispatchers reclassified: https://www.911.gov/projects/telecommunicator-job-reclassification/]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/aoirbfqyej/mp3/Episode-134_RepNormaTorres_04-03-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[The champion and creator of the 911 SAVES Act, California Congresswoman Norma J. Torres gives some insight into this bill she and her colleagues are trying to pass to get emergency dispatchers reclassified as first responders. She tells some stories from her time as a dispatcher in Los Angeles, explains what the act does and does not do, and gives advice on how you can get involved in this important movement.&nbsp;

For Your Information:&nbsp;
Read this press release on the bill: https://torres.house.gov/media-center/press-releases/representatives-torres-fitzpatrick-reintroduce-bipartisan-9-1-1-saves &nbsp;&nbsp;

To find out if Congresswoman Torres is your representative or to find out who your rep is and reach out, go here: https://www.congress.gov/members/find-your-member &nbsp;&nbsp;

Read Congresswoman Torres&rsquo;s policy essay on the 911 SAVES Act: https://journals.law.harvard.edu/jol/volume-61-number-1/?fbclid=IwAR2eg3d_CkD_Sq8_mM2Df1l8GpmzrsPtQCpX7FLbq3gBoF5JlAp18v-MGrg &nbsp;

Find out more about how you can help get emergency dispatchers reclassified: https://www.911.gov/projects/telecommunicator-job-reclassification/]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Priority Dispatch: Making Way for the Future with Brian Dale</title>
    <link>https://aedrjournal.org/priority-dispatch-making-way-for-the-future-with-brian-dale</link>
    <pubDate>2024-04-09T15:06:12.5333333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/priority-dispatch-making-way-for-the-future-with-brian-dale</guid>
    <description><![CDATA[Brian Dale, President of Priority Dispatch, gives his thoughts on the enduring value of the NAVIGATOR educational conference, what technology improvements the company is working on, and how you can be part of the changes coming to emergency response.&nbsp;

This is the final installment in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.

For Your Information:&nbsp;
Check out Priority Dispatch&rsquo;s new and improved website: https://www.prioritydispatch.net/

&nbsp;

&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/bb96r5aztn/mp3/Episode-133_NAVseries_PDC_BrianDale_04-02-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Brian Dale, President of Priority Dispatch, gives his thoughts on the enduring value of the NAVIGATOR educational conference, what technology improvements the company is working on, and how you can be part of the changes coming to emergency response.&nbsp;

This is the final installment in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.

For Your Information:&nbsp;
Check out Priority Dispatch&rsquo;s new and improved website: https://www.prioritydispatch.net/

&nbsp;

&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>OnStar: More than Lockouts and Crashes with Jim Lanier</title>
    <link>https://aedrjournal.org/onstar-more-than-lockouts-and-crashes-with-jim-lanier</link>
    <pubDate>2024-04-04T14:34:33.8033333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/onstar-more-than-lockouts-and-crashes-with-jim-lanier</guid>
    <description><![CDATA[Jim Lanier, OnStar&rsquo;s Global Manager for Public Safety Engagement Team, talks about OnStar&rsquo;s continued role as a sponsor of NAVIGATOR. He also discusses what it looks like when OnStar takes an emergency (or nonemergency) call, recent advances in technology, and what conference attendees can look forward to trying out at the booth.&nbsp;

This is the fourth in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.&nbsp; &nbsp;

For Your Information:&nbsp;
OnStar&rsquo;s primary public safety page: https://www.onstar.com/public-safety&nbsp;&nbsp;&nbsp;

The basics of OnStar: https://www.onstar.com/public-safety/onstar-101&nbsp;&nbsp;

Got a question? Send an email to EmergencyServices (at) onstar (dot) com&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

24/7 public safety dedicated number: 866-866-5006 (Option 2)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

GM/OnStar Battery Electric Vehicle Training: https://gmevfirstrespondertraining.com/onlinetraining/&nbsp; (*No charge for this training)&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/kjatqo4tai/mp3/Episode-132_NAVseries_OnStar_JimLanier_03-26-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jim Lanier, OnStar&rsquo;s Global Manager for Public Safety Engagement Team, talks about OnStar&rsquo;s continued role as a sponsor of NAVIGATOR. He also discusses what it looks like when OnStar takes an emergency (or nonemergency) call, recent advances in technology, and what conference attendees can look forward to trying out at the booth.&nbsp;

This is the fourth in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.&nbsp; &nbsp;

For Your Information:&nbsp;
OnStar&rsquo;s primary public safety page: https://www.onstar.com/public-safety&nbsp;&nbsp;&nbsp;

The basics of OnStar: https://www.onstar.com/public-safety/onstar-101&nbsp;&nbsp;

Got a question? Send an email to EmergencyServices (at) onstar (dot) com&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

24/7 public safety dedicated number: 866-866-5006 (Option 2)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

GM/OnStar Battery Electric Vehicle Training: https://gmevfirstrespondertraining.com/onlinetraining/&nbsp; (*No charge for this training)&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Motorola Solutions: Solving for safer with Scott Arnold and Becca Zapata</title>
    <link>https://aedrjournal.org/motorola-solutions-solving-for-safer-with-scott-arnold-and-becca-zapata</link>
    <pubDate>2024-03-26T14:56:43.3966667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/motorola-solutions-solving-for-safer-with-scott-arnold-and-becca-zapata</guid>
    <description><![CDATA[You might hear &quot;Motorola&quot; and think of either phones or radios. While&nbsp;Motorola Solutions&nbsp;is&nbsp;the market leader in radios for public&nbsp;safety, they are so much more than that: a technology company that is solving for safer communities through an ecosystem of safety and security products, from critical communications to command center software to video security and all of the services in between.

With a 95-year history, Motorola Solutions has learned a thing or two about human-centered design and how its unique process can make or break a product. Scott Arnold and Becca Zapata from Motorola Solutions&#39; UX Design &amp; Research teams join us to discuss how they go about designing solutions that are intuitive and specific to their users, including their newest call-handling solution, VESTA NXT.

Check out the episode for a fascinating dive into human-centered design, what it means, and why it&#39;s critical when creating public safety solutions. And to see it for yourself, visit Motorola Solutions at booth # 401.

This is the third in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.&nbsp; &nbsp;

For Your Information:&nbsp;
More about Motorola Solutions: https://www.motorolasolutions.com/en_us/about.html&nbsp;&nbsp;

Human-Centered Design: https://www.motorolasolutions.com/en_us/solutions/human-centered-design.html&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/wgujxsn8lx/mp3/Episode-131_NAVseries_MotorolaSolutions_BeccaZ_ScottA_03-15-24_mixdown2.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[You might hear &quot;Motorola&quot; and think of either phones or radios. While&nbsp;Motorola Solutions&nbsp;is&nbsp;the market leader in radios for public&nbsp;safety, they are so much more than that: a technology company that is solving for safer communities through an ecosystem of safety and security products, from critical communications to command center software to video security and all of the services in between.

With a 95-year history, Motorola Solutions has learned a thing or two about human-centered design and how its unique process can make or break a product. Scott Arnold and Becca Zapata from Motorola Solutions&#39; UX Design &amp; Research teams join us to discuss how they go about designing solutions that are intuitive and specific to their users, including their newest call-handling solution, VESTA NXT.

Check out the episode for a fascinating dive into human-centered design, what it means, and why it&#39;s critical when creating public safety solutions. And to see it for yourself, visit Motorola Solutions at booth # 401.

This is the third in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.&nbsp; &nbsp;

For Your Information:&nbsp;
More about Motorola Solutions: https://www.motorolasolutions.com/en_us/about.html&nbsp;&nbsp;

Human-Centered Design: https://www.motorolasolutions.com/en_us/solutions/human-centered-design.html&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Carbyne: Relentless Innovation with Jeremy Banks</title>
    <link>https://aedrjournal.org/carbyne-relentless-innovation-with-jeremy-banks</link>
    <pubDate>2024-03-19T14:58:09.25+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/carbyne-relentless-innovation-with-jeremy-banks</guid>
    <description><![CDATA[Jeremy Banks, Senior Product Manager with Carbyne, talks about Carbyne&rsquo;s role in developing and implementing NG911 in centers across the world. He also teases what conference attendees might find at the booth.&nbsp;

This is the second in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.&nbsp;

For Your Information:&nbsp;
Learn more about Carbyne on their website: https://carbyne.com/company/about-us/ &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/odxbidmf6b/mp3/Episode-130_NAVSeries_Carbyne_JeremyBanks_03-05-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jeremy Banks, Senior Product Manager with Carbyne, talks about Carbyne&rsquo;s role in developing and implementing NG911 in centers across the world. He also teases what conference attendees might find at the booth.&nbsp;

This is the second in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.&nbsp;

For Your Information:&nbsp;
Learn more about Carbyne on their website: https://carbyne.com/company/about-us/ &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>FirstWatch: Better Together with Carlynn Page Crampton</title>
    <link>https://aedrjournal.org/firstwatch-better-together-with-carlynn-page-crampton</link>
    <pubDate>2024-03-12T15:43:33.8933333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/firstwatch-better-together-with-carlynn-page-crampton</guid>
    <description><![CDATA[Carlynn Page Crampton, Engagement Strategist with FirstWatch, discusses&nbsp;how FirstWatch assists Emergency Dispatchers in their everyday practices. She also talks about what attendees of NAVIGATOR 2024 can look forward to at the FirstWatch booth.

This is the first in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.

For Your Information:&nbsp;
Listen to Carlynn&rsquo;s previous episode: https://www.aedrjournal.org/on-firstwatch &nbsp;
Check out the FirstWatch website: https://firstwatch.net&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/jcpez0pqr4/mp3/Episode-129_FirstWatchNAVSeries_CarlynnCrampton_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Carlynn Page Crampton, Engagement Strategist with FirstWatch, discusses&nbsp;how FirstWatch assists Emergency Dispatchers in their everyday practices. She also talks about what attendees of NAVIGATOR 2024 can look forward to at the FirstWatch booth.

This is the first in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C.

For Your Information:&nbsp;
Listen to Carlynn&rsquo;s previous episode: https://www.aedrjournal.org/on-firstwatch &nbsp;
Check out the FirstWatch website: https://firstwatch.net&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Explaining and Exploring Moral Injury with Dr. Brooke Bartlett</title>
    <link>https://aedrjournal.org/explaining-and-exploring-moral-injury-with-dr-brooke-bartlett</link>
    <pubDate>2024-03-05T15:55:45.8466667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/explaining-and-exploring-moral-injury-with-dr-brooke-bartlett</guid>
    <description><![CDATA[Dr. Brooke Bartlett, a licensed clinical psychologist and owner of the Center for Trauma, Anxiety, and Stress (CTAS), talks about moral injury: what it is, what causes it, and what it looks like in emergency dispatchers.&nbsp;

For Your Information:&nbsp;
The Center for Trauma, Anxiety, and Stress: https://www.centertas.com/&nbsp;&nbsp;
Check out Dr. Bartlett&rsquo;s Instagram page: https://www.instagram.com/doctorbrookephd&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/g28t4oseub/mp3/Episode-128_BrookeBartlett_02-15-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Brooke Bartlett, a licensed clinical psychologist and owner of the Center for Trauma, Anxiety, and Stress (CTAS), talks about moral injury: what it is, what causes it, and what it looks like in emergency dispatchers.&nbsp;

For Your Information:&nbsp;
The Center for Trauma, Anxiety, and Stress: https://www.centertas.com/&nbsp;&nbsp;
Check out Dr. Bartlett&rsquo;s Instagram page: https://www.instagram.com/doctorbrookephd&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Fledgling Instructors with Miguel Garcia, Nicole Smith, Bernhard Eisenbock, Brooke Dittfurth, Joanna Overton, and Diane Verreault</title>
    <link>https://aedrjournal.org/fledgling-instructors-with-miguel-garcia-nicole-smith-bernhard-eisenbock-brooke-dittfurth-joanna-overton-and-diane-verreault</link>
    <pubDate>2024-01-16T18:13:43.89+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/fledgling-instructors-with-miguel-garcia-nicole-smith-bernhard-eisenbock-brooke-dittfurth-joanna-overton-and-diane-verreault</guid>
    <description><![CDATA[A group of new IAED Instructors discuss their experiences taking the EMD and EFD Instructor courses.&nbsp;The guests are Miguel Garcia and Nicole Smith with the Sarasota County Fire Department in Florida, Bernhard Eisenbock with Notruf Nieder&ouml;sterreich in Lower Austria, Brooke Dittfurth with Acadian Ambulance Service in Texas, Joanna Overton with El Paso Regional Communications Center in Texas, and Diane Verrault with Groupe Alerte Sant&eacute; in Quebec.&nbsp;They talk about their street experience in emergency response, things that surprised them as they&rsquo;ve begun to teach, and advice for other people thinking about applying.

For Your Information:&nbsp;
Miguel&rsquo;s segment&mdash;1:33&nbsp;
Nicole&rsquo;s segment&mdash;11:35&nbsp;
Bernhard&rsquo;s (Bobby&rsquo;s) segment&mdash;21:48&nbsp;
Brooke&rsquo;s segment&mdash;32:20&nbsp;
Joanna&rsquo;s segment&mdash;44:47&nbsp;
Diane&rsquo;s segment&mdash;55:52&nbsp;

Listen to Eric Fayad talk about the Academy side of things:&nbsp;https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad &nbsp;

Listen to recent graduates of the Instructor Academy talk about their experiences: https://www.aedrjournal.org/future-instructors-with-michelle-vetter-deborah-mccombs-matthew-foletti-and-david-emerson &nbsp;

Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org&nbsp; &nbsp;&nbsp; &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/rq87i1f1l1/mp3/FINAL_Episode-127_JoannaNicoleMiguelBrookeDianeBobby_1-2-24_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[A group of new IAED Instructors discuss their experiences taking the EMD and EFD Instructor courses.&nbsp;The guests are Miguel Garcia and Nicole Smith with the Sarasota County Fire Department in Florida, Bernhard Eisenbock with Notruf Nieder&ouml;sterreich in Lower Austria, Brooke Dittfurth with Acadian Ambulance Service in Texas, Joanna Overton with El Paso Regional Communications Center in Texas, and Diane Verrault with Groupe Alerte Sant&eacute; in Quebec.&nbsp;They talk about their street experience in emergency response, things that surprised them as they&rsquo;ve begun to teach, and advice for other people thinking about applying.

For Your Information:&nbsp;
Miguel&rsquo;s segment&mdash;1:33&nbsp;
Nicole&rsquo;s segment&mdash;11:35&nbsp;
Bernhard&rsquo;s (Bobby&rsquo;s) segment&mdash;21:48&nbsp;
Brooke&rsquo;s segment&mdash;32:20&nbsp;
Joanna&rsquo;s segment&mdash;44:47&nbsp;
Diane&rsquo;s segment&mdash;55:52&nbsp;

Listen to Eric Fayad talk about the Academy side of things:&nbsp;https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad &nbsp;

Listen to recent graduates of the Instructor Academy talk about their experiences: https://www.aedrjournal.org/future-instructors-with-michelle-vetter-deborah-mccombs-matthew-foletti-and-david-emerson &nbsp;

Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org&nbsp; &nbsp;&nbsp; &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Future Instructors with Michelle Vetter, Deborah McCombs, Matthew Foletti, and David Emerson</title>
    <link>https://aedrjournal.org/future-instructors-with-michelle-vetter-deborah-mccombs-matthew-foletti-and-david-emerson</link>
    <pubDate>2024-01-02T15:55:26.62+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/future-instructors-with-michelle-vetter-deborah-mccombs-matthew-foletti-and-david-emerson</guid>
    <description><![CDATA[Michelle Vetter, Senior Public Safety Telecommunicator with Morris County Communications in New Jersey, Deborah McCombs, Emergency Calltaker III with Prince George&rsquo;s County in Maryland, Matthew Foletti, an officer with the Met Police in London, and David Emerson, a senior clinician in Australia, discuss their experiences taking the EMD and EPD Instructor courses. They talk about their street experience in emergency response, things that surprised them as they&rsquo;ve begun to teach, and advice for other people thinking about applying.&nbsp;

For Your Information:&nbsp;
Michelle&rsquo;s segment&mdash;01:25&nbsp;
Deborah&rsquo;s segment&mdash;13:36&nbsp;
Matthew&rsquo;s segment&mdash;20:13&nbsp;
David&rsquo;s segment&mdash;29:14&nbsp;

Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/cjozlu4c0g/mp3/Episode-126_MichelleDebbieMattDave_12-14-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Michelle Vetter, Senior Public Safety Telecommunicator with Morris County Communications in New Jersey, Deborah McCombs, Emergency Calltaker III with Prince George&rsquo;s County in Maryland, Matthew Foletti, an officer with the Met Police in London, and David Emerson, a senior clinician in Australia, discuss their experiences taking the EMD and EPD Instructor courses. They talk about their street experience in emergency response, things that surprised them as they&rsquo;ve begun to teach, and advice for other people thinking about applying.&nbsp;

For Your Information:&nbsp;
Michelle&rsquo;s segment&mdash;01:25&nbsp;
Deborah&rsquo;s segment&mdash;13:36&nbsp;
Matthew&rsquo;s segment&mdash;20:13&nbsp;
David&rsquo;s segment&mdash;29:14&nbsp;

Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Instructor Academy with Eric Fayad</title>
    <link>https://aedrjournal.org/the-instructor-academy-with-eric-fayad</link>
    <pubDate>2023-12-12T16:10:41.7066667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-instructor-academy-with-eric-fayad</guid>
    <description><![CDATA[Eric Fayad, the Associate Director of Instructor Services, discusses the Academy side of the IAED&rsquo;s Instructor Academy&mdash;how it works, who&rsquo;s eligible, and the kind of effort required to become a full-fledged instructor.

This is the first in a two-part series about the Instructor Academy.&nbsp;

For Your Information:&nbsp;
Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/wpzufizwdq/mp3/Episode-125_EricFayad_11-15-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Eric Fayad, the Associate Director of Instructor Services, discusses the Academy side of the IAED&rsquo;s Instructor Academy&mdash;how it works, who&rsquo;s eligible, and the kind of effort required to become a full-fledged instructor.

This is the first in a two-part series about the Instructor Academy.&nbsp;

For Your Information:&nbsp;
Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Caller in Crisis with Jim Marshall and Jay Scott</title>
    <link>https://aedrjournal.org/caller-in-crisis-with-jim-marshall-and-jay-scott</link>
    <pubDate>2023-11-28T15:51:53.8866667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/caller-in-crisis-with-jim-marshall-and-jay-scott</guid>
    <description><![CDATA[Jim Marshall and Jason Scott&nbsp;with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch System Protocol 41: Caller in Crisis. They discuss the vast, untapped humanity that Emergency Dispatchers have to offer and the importance of adequately supporting those taking calls.&nbsp;

For Your Information:&nbsp;
Listen to the first part here: https://www.aedrjournal.org/principles-of-emergency-mental-health-dispatching-with-jim-marshall-and-jay-scott &nbsp;

Statistics about suicide in the United States:&nbsp;https://www.cdc.gov/suicide/suicide-data-statistics.html &nbsp; &nbsp;

Check out the 911 Training Institute&rsquo;s website:&nbsp;https://www.911training.net/ &nbsp;&nbsp;&nbsp;

Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis:&nbsp;https://academy.emergencydispatch.org/ &nbsp;&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/agdib3blth/mp3/Episode124_JimMarshallJayScott_CallerinCrisis_Part2_04-03-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jim Marshall and Jason Scott&nbsp;with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch System Protocol 41: Caller in Crisis. They discuss the vast, untapped humanity that Emergency Dispatchers have to offer and the importance of adequately supporting those taking calls.&nbsp;

For Your Information:&nbsp;
Listen to the first part here: https://www.aedrjournal.org/principles-of-emergency-mental-health-dispatching-with-jim-marshall-and-jay-scott &nbsp;

Statistics about suicide in the United States:&nbsp;https://www.cdc.gov/suicide/suicide-data-statistics.html &nbsp; &nbsp;

Check out the 911 Training Institute&rsquo;s website:&nbsp;https://www.911training.net/ &nbsp;&nbsp;&nbsp;

Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis:&nbsp;https://academy.emergencydispatch.org/ &nbsp;&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Personalizing the Police Protocol with Cait Welch</title>
    <link>https://aedrjournal.org/personalizing-the-police-protocol-with-cait-welch</link>
    <pubDate>2023-11-14T15:51:13+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/personalizing-the-police-protocol-with-cait-welch</guid>
    <description><![CDATA[Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff&rsquo;s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center&rsquo;s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions.&nbsp;

For Your Information:&nbsp;
Cait&rsquo;s previous episode: https://www.aedrjournal.org/in-short-supply-with-cait-welch &nbsp;

Manatee County Sheriff&rsquo;s Office: https://www.manateesheriff.com/ &nbsp;

Fitch and Associates Communication Center Manager Course: https://fitchassoc.com/communication-center-manager-program/ &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/7vafdy6t8v/mp3/Episode-123_CaitWelch_10-24-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff&rsquo;s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center&rsquo;s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions.&nbsp;

For Your Information:&nbsp;
Cait&rsquo;s previous episode: https://www.aedrjournal.org/in-short-supply-with-cait-welch &nbsp;

Manatee County Sheriff&rsquo;s Office: https://www.manateesheriff.com/ &nbsp;

Fitch and Associates Communication Center Manager Course: https://fitchassoc.com/communication-center-manager-program/ &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>School of Dispatch with Lori Henricksen and Lily Petersen</title>
    <link>https://aedrjournal.org/school-of-dispatch-with-lori-henricksen-and-lily-petersen</link>
    <pubDate>2023-10-10T14:59:57.29+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/school-of-dispatch-with-lori-henricksen-and-lily-petersen</guid>
    <description><![CDATA[Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen, former student of the program and current communications specialist supervisor at the Las Vegas Combined Communications Center, discuss the benefits of providing high school students with career technical education (CTE) in emergency dispatching.&nbsp;

For Your Information:&nbsp;
Listen to Lori&rsquo;s previous episode: https://www.aedrjournal.org/the-next-generation-of-dispatchers-with-lori-henricksen&nbsp;&nbsp;

Check out the Veterans Tribute Career and Technical Academy: https://www.vtcta.org/&nbsp;

Contact Lori:&nbsp;lori (at) bx3publicsafety (dot) com

Lori&#39;s LinkedIn:&nbsp;linkedin.com/in/lori-henricksen-4b134335

BX3 Public Safety, LLC:&nbsp;https://www.linkedin.com/company/bx3-public-safety-llc/

Comms Coach podcast:&nbsp;https://www.linkedin.com/company/comms-coach-podcast

Lily&#39;s LinkedIn: linkedin.com/in/lily-petersen-91146869&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/lsppx74py7/mp3/Episode-122_LoriHenricksen_LilyPetersen_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen, former student of the program and current communications specialist supervisor at the Las Vegas Combined Communications Center, discuss the benefits of providing high school students with career technical education (CTE) in emergency dispatching.&nbsp;

For Your Information:&nbsp;
Listen to Lori&rsquo;s previous episode: https://www.aedrjournal.org/the-next-generation-of-dispatchers-with-lori-henricksen&nbsp;&nbsp;

Check out the Veterans Tribute Career and Technical Academy: https://www.vtcta.org/&nbsp;

Contact Lori:&nbsp;lori (at) bx3publicsafety (dot) com

Lori&#39;s LinkedIn:&nbsp;linkedin.com/in/lori-henricksen-4b134335

BX3 Public Safety, LLC:&nbsp;https://www.linkedin.com/company/bx3-public-safety-llc/

Comms Coach podcast:&nbsp;https://www.linkedin.com/company/comms-coach-podcast

Lily&#39;s LinkedIn: linkedin.com/in/lily-petersen-91146869&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Fire Safety Starts at Dispatch with Matthew Huddle</title>
    <link>https://aedrjournal.org/fire-safety-starts-at-dispatch-with-matthew-huddle</link>
    <pubDate>2023-08-29T14:59:22.8+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/fire-safety-starts-at-dispatch-with-matthew-huddle</guid>
    <description><![CDATA[Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of &ldquo;violence,&rdquo; the role of premise history, and the EFD&rsquo;s need to cultivate active listening skills.&nbsp;

For Your Information:&nbsp;
Life Safety Initiative 12: https://www.everyonegoeshome.com/16-initiatives/12-violent-incident-response/ &nbsp;

Initiative 12 resources: https://www.everyonegoeshome.com/resource-area/nfff-developed-resources-initiative-12-violent-incidents/ &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/qltbbcosc5/mp3/Episode-121_MatthewHuddle_07-26-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of &ldquo;violence,&rdquo; the role of premise history, and the EFD&rsquo;s need to cultivate active listening skills.&nbsp;

For Your Information:&nbsp;
Life Safety Initiative 12: https://www.everyonegoeshome.com/16-initiatives/12-violent-incident-response/ &nbsp;

Initiative 12 resources: https://www.everyonegoeshome.com/resource-area/nfff-developed-resources-initiative-12-violent-incidents/ &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Platinum Rule with Tracy Eldridge</title>
    <link>https://aedrjournal.org/the-platinum-rule-with-tracy-eldridge</link>
    <pubDate>2023-08-15T13:16:58.43+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-platinum-rule-with-tracy-eldridge</guid>
    <description><![CDATA[Tracy Eldridge discusses the history and mission of her company, &ldquo;On Scene First,&rdquo; and promotes using DISC model for more effective&nbsp;communication inside and outside the center.&nbsp;

For Your Information:&nbsp;
On Scene First: https://www.onscenefirst.com/&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/isp9p7wv9t/mp3/Episode-120_TracyEldridge_07-14-23_mixdown.mp3?u=jhdt4k\"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Tracy Eldridge discusses the history and mission of her company, &ldquo;On Scene First,&rdquo; and promotes using DISC model for more effective&nbsp;communication inside and outside the center.&nbsp;

For Your Information:&nbsp;
On Scene First: https://www.onscenefirst.com/&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Thin Gold Line Foundation with Jason and Kathy Lott</title>
    <link>https://aedrjournal.org/the-thin-gold-line-foundation-with-jason-and-kathy-lott</link>
    <pubDate>2023-08-01T14:12:04.1666667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-thin-gold-line-foundation-with-jason-and-kathy-lott</guid>
    <description><![CDATA[Jason and Kathy Lott, founders of the Thin Gold Line Foundation, talk about Jason&rsquo;s experience as an emergency dispatcher with PTSD and the resources their organization provides for other dispatchers.&nbsp;

For Your Information:&nbsp;
The Thin Gold Line Foundation website: https://www.thethingoldlinefoundation.com/&nbsp;

WarFighter Advance website: https://www.warfighteradvance.org/&nbsp;

Supplementary reading: The Healthy Dispatcher by Adam Timm and The Resilient 911 Professional by Jim Marshall&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/xwillsoboj/mp3/Episode-119_KathyJasonLott_07-14-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jason and Kathy Lott, founders of the Thin Gold Line Foundation, talk about Jason&rsquo;s experience as an emergency dispatcher with PTSD and the resources their organization provides for other dispatchers.&nbsp;

For Your Information:&nbsp;
The Thin Gold Line Foundation website: https://www.thethingoldlinefoundation.com/&nbsp;

WarFighter Advance website: https://www.warfighteradvance.org/&nbsp;

Supplementary reading: The Healthy Dispatcher by Adam Timm and The Resilient 911 Professional by Jim Marshall&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Stay Raspy with Ashley Valenzuela</title>
    <link>https://aedrjournal.org/stay-raspy-with-ashley-valenzuela</link>
    <pubDate>2023-07-18T14:42:27.68+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/stay-raspy-with-ashley-valenzuela</guid>
    <description><![CDATA[The Raspy Dispatcher herself, Ashley Valenzuela, discusses the resources her company offers, as well as some tips preparing for life&nbsp;both before and after dispatch.&nbsp;

For Your Information:&nbsp;
The Raspy Dispatcher website: https://www.theraspydispatcher.com/&nbsp;

Dispatch in Depth listeners get 15% off The Raspy Dispatchers merch store: the discount code is &quot;IAEDPOD&quot; (Good through January&nbsp;31st, 2024)

Secure the Bag with Amanda Kotroski: https://www.buzzsprout.com/2041682/12370157-secure-the-bag-amanda-kostroksi &nbsp;

The Three Week Dispatcher with Hannah Flores: https://www.buzzsprout.com/2041682/11354604-the-three-week-dispatcher-hannah-flores&nbsp;

Life After the Headset with Casey Rives: https://www.buzzsprout.com/2041682/11744832-life-after-the-headset-casey-rives &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/y1osqbkkag/mp3/Episode-118_AshleyValenzuela_07-05-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[The Raspy Dispatcher herself, Ashley Valenzuela, discusses the resources her company offers, as well as some tips preparing for life&nbsp;both before and after dispatch.&nbsp;

For Your Information:&nbsp;
The Raspy Dispatcher website: https://www.theraspydispatcher.com/&nbsp;

Dispatch in Depth listeners get 15% off The Raspy Dispatchers merch store: the discount code is &quot;IAEDPOD&quot; (Good through January&nbsp;31st, 2024)

Secure the Bag with Amanda Kotroski: https://www.buzzsprout.com/2041682/12370157-secure-the-bag-amanda-kostroksi &nbsp;

The Three Week Dispatcher with Hannah Flores: https://www.buzzsprout.com/2041682/11354604-the-three-week-dispatcher-hannah-flores&nbsp;

Life After the Headset with Casey Rives: https://www.buzzsprout.com/2041682/11744832-life-after-the-headset-casey-rives &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Branching Out and Making Waves with Erika Lakey and Yasmen Barnett</title>
    <link>https://aedrjournal.org/branching-out-and-making-waves-with-erika-lakey-and-yasmen-barnett</link>
    <pubDate>2023-06-20T18:26:21.55+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/branching-out-and-making-waves-with-erika-lakey-and-yasmen-barnett</guid>
    <description><![CDATA[Erika Lakey, ENP and CMCP, and Yasmen Barnett, ENP and CMCP, talk about emergency response career paths inside and outside of the comm. center, including how to branch out of or enhance your current role. &nbsp;

For Your Information:&nbsp;

Find resources at https://those911girls.com/ &nbsp;

Erika&rsquo;s research poster about drowning deaths: https://www.aedrjournal.org/a-drowning-epidemic-during-a-global-pandemic &nbsp;

Journal article about Erika&rsquo;s research poster: https://www.iaedjournal.org/an-ounce-of-prevention-to-subvert-drowning-deaths &nbsp;

Journal article about preparing for conferences: https://www.iaedjournal.org/heading-off-to-conference]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/u9adrmzh2m/mp3/Episode-117_ErikaLakey_YasmenBarnett_05-26-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Erika Lakey, ENP and CMCP, and Yasmen Barnett, ENP and CMCP, talk about emergency response career paths inside and outside of the comm. center, including how to branch out of or enhance your current role. &nbsp;

For Your Information:&nbsp;

Find resources at https://those911girls.com/ &nbsp;

Erika&rsquo;s research poster about drowning deaths: https://www.aedrjournal.org/a-drowning-epidemic-during-a-global-pandemic &nbsp;

Journal article about Erika&rsquo;s research poster: https://www.iaedjournal.org/an-ounce-of-prevention-to-subvert-drowning-deaths &nbsp;

Journal article about preparing for conferences: https://www.iaedjournal.org/heading-off-to-conference]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Principles of Emergency Mental Health Dispatching with Jim Marshall and Jay Scott</title>
    <link>https://aedrjournal.org/principles-of-emergency-mental-health-dispatching-with-jim-marshall-and-jay-scott</link>
    <pubDate>2023-06-06T14:11:57.4+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/principles-of-emergency-mental-health-dispatching-with-jim-marshall-and-jay-scott</guid>
    <description><![CDATA[Jim Marshall, CEO and co-founder of the 911 Training Institute, and Jason (Jay) Scott, partner engagement director at 911 Training Institute, discuss the underlying principles of Emergency Mental Health Dispatching (EMHD). They cover the development of MPDS Protocol 41: Caller in Crisis (to be released in Fall 2023 to accompany MPDS v14) and provide examples and resources for those interested in learning more.&nbsp;

This is the first of a two-part series on handling callers in crisis. Stay tuned for part two!&nbsp;

For Your Information:&nbsp;
Statistics about Suicide in the United States: https://www.cdc.gov/suicide/suicide-data-statistics.html&nbsp;

Check out the 911 Training Institute&rsquo;s website: https://www.911training.net/&nbsp;&nbsp;

Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis in Fall 2023: https://academy.emergencydispatch.org/&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/fruylu7dkz/mp3/Episode-116_JimMarshallJayScott_04-03-23_UPDATED.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jim Marshall, CEO and co-founder of the 911 Training Institute, and Jason (Jay) Scott, partner engagement director at 911 Training Institute, discuss the underlying principles of Emergency Mental Health Dispatching (EMHD). They cover the development of MPDS Protocol 41: Caller in Crisis (to be released in Fall 2023 to accompany MPDS v14) and provide examples and resources for those interested in learning more.&nbsp;

This is the first of a two-part series on handling callers in crisis. Stay tuned for part two!&nbsp;

For Your Information:&nbsp;
Statistics about Suicide in the United States: https://www.cdc.gov/suicide/suicide-data-statistics.html&nbsp;

Check out the 911 Training Institute&rsquo;s website: https://www.911training.net/&nbsp;&nbsp;

Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis in Fall 2023: https://academy.emergencydispatch.org/&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Calling for Backup with Jim McLintock, Mike Koch, and Cassie Sexton</title>
    <link>https://aedrjournal.org/calling-for-backup-with-jim-mclintock-mike-koch-and-cassie-sexton</link>
    <pubDate>2023-05-23T05:57:07.6533333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/calling-for-backup-with-jim-mclintock-mike-koch-and-cassie-sexton</guid>
    <description><![CDATA[The hosts of the H.A.L.T. and Call for Backup podcast series, Jim McLintock and Mike Koch, and Cassie Sexton, series regular, get into the nitty gritty of addiction, trauma, and the day of small beginnings in emergency response.&nbsp;&nbsp;

For Your Information:&nbsp;
Cassie&rsquo;s episode of H.A.L.T.: https://www.spreaker.com/user/mhnrnetwork/calling-out-the-dispatchers-h-a-l-t-and-&nbsp;

Positive Connections Radio: https://www.spreaker.com/show/positive-connections-radio &nbsp;

First Responder Wellness: https://www.firstresponder-wellness.com/&nbsp;

911 Video/Media and Trauma poster: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health &nbsp;

Suicide Hotline number: 988 or 800-273-TALK (8255)&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/pygaduz8fc/mp3/Episode-115_JimMcLintock_MikeKoch_CassieSexton_04-01-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[The hosts of the H.A.L.T. and Call for Backup podcast series, Jim McLintock and Mike Koch, and Cassie Sexton, series regular, get into the nitty gritty of addiction, trauma, and the day of small beginnings in emergency response.&nbsp;&nbsp;

For Your Information:&nbsp;
Cassie&rsquo;s episode of H.A.L.T.: https://www.spreaker.com/user/mhnrnetwork/calling-out-the-dispatchers-h-a-l-t-and-&nbsp;

Positive Connections Radio: https://www.spreaker.com/show/positive-connections-radio &nbsp;

First Responder Wellness: https://www.firstresponder-wellness.com/&nbsp;

911 Video/Media and Trauma poster: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health &nbsp;

Suicide Hotline number: 988 or 800-273-TALK (8255)&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Culture is King with Dr. Renee Thornton</title>
    <link>https://aedrjournal.org/culture-is-king-with-dr-renee-thornton</link>
    <pubDate>2023-05-09T15:05:49.4366667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/culture-is-king-with-dr-renee-thornton</guid>
    <description><![CDATA[Dr. Renee Thornton, the founder of Pathfinder Resilience, discusses public safety wellness and enhancing workforce performance. She gives a practical definition of &ldquo;resilience,&rdquo; outlines the eight dimensions of wellbeing, and talks about actions you can take to make your center&rsquo;s culture more positive.

IAED/NASNA staffing survey results: https://www.emergencydispatch.org/in-the-news/press-releases/64632133-7f9f-4d77-8013-d59c445fdb88&nbsp;&nbsp;

2023 Qualtrics employee survey results: https://www.qualtrics.com/ebooks-guides/2023-ex-trends-report/&nbsp;&nbsp;

Pathfinder Resilience site: https://www.pathfinderresilience.com/&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/tpt2p27p7u/mp3/Episode-114_DrReneeThornton_03-29-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Renee Thornton, the founder of Pathfinder Resilience, discusses public safety wellness and enhancing workforce performance. She gives a practical definition of &ldquo;resilience,&rdquo; outlines the eight dimensions of wellbeing, and talks about actions you can take to make your center&rsquo;s culture more positive.

IAED/NASNA staffing survey results: https://www.emergencydispatch.org/in-the-news/press-releases/64632133-7f9f-4d77-8013-d59c445fdb88&nbsp;&nbsp;

2023 Qualtrics employee survey results: https://www.qualtrics.com/ebooks-guides/2023-ex-trends-report/&nbsp;&nbsp;

Pathfinder Resilience site: https://www.pathfinderresilience.com/&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Using Video Technology with ECNS Calls with Dr. Conrad Fivaz, Ellen Edwards, and Dr. Mike Brady</title>
    <link>https://aedrjournal.org/using-video-technology-with-ecns-calls-with-dr-conrad-fivaz-ellen-edwards-and-dr-mike-brady</link>
    <pubDate>2023-03-21T15:23:26.7566667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/using-video-technology-with-ecns-calls-with-dr-conrad-fivaz-ellen-edwards-and-dr-mike-brady</guid>
    <description><![CDATA[Dr. Conrad Fivaz, President of Priority Solutions Inc and chair of the ECNS council of standards, Ellen Edwards, Senior Professional Practice Educator for Clinical Support Desk at Welsh Ambulance Service, and Dr. Mike Brady, Consultant Clinician NHS 111, discuss the implementation of video technology at the Welsh Ambulance Service&nbsp;NHS Trust (WAST). They go over best practices, the types of calls best handled with video technology, and clinician feedback.&nbsp;

For Your Information:&nbsp;

Keep up with WAST here:&nbsp;
https://www.ambulance.wales.nhs.uk/&nbsp;
https://www.facebook.com/welshambulanceservice&nbsp;
https://twitter.com/WelshAmbulance&nbsp;
https://www.instagram.com/welshambulanceservice/&nbsp;

Read Dr. Brady&rsquo;s paper about implementing ECNS at WAST: https://www.aedrjournal.org/proposed-use-of-the-emergency-communication-nurse-system-in-welsh-ambulance-service-999-secondary-triage-with-paramedic-and-nurse-users &nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/8dneybzd1k/mp3/Episode-113_MikeBradyEllenEdwardsConradFivaz_03-01-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Conrad Fivaz, President of Priority Solutions Inc and chair of the ECNS council of standards, Ellen Edwards, Senior Professional Practice Educator for Clinical Support Desk at Welsh Ambulance Service, and Dr. Mike Brady, Consultant Clinician NHS 111, discuss the implementation of video technology at the Welsh Ambulance Service&nbsp;NHS Trust (WAST). They go over best practices, the types of calls best handled with video technology, and clinician feedback.&nbsp;

For Your Information:&nbsp;

Keep up with WAST here:&nbsp;
https://www.ambulance.wales.nhs.uk/&nbsp;
https://www.facebook.com/welshambulanceservice&nbsp;
https://twitter.com/WelshAmbulance&nbsp;
https://www.instagram.com/welshambulanceservice/&nbsp;

Read Dr. Brady&rsquo;s paper about implementing ECNS at WAST: https://www.aedrjournal.org/proposed-use-of-the-emergency-communication-nurse-system-in-welsh-ambulance-service-999-secondary-triage-with-paramedic-and-nurse-users &nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Improving Dispatcher Wellness in the Center and at Home with Dr. Violet Rymshaw</title>
    <link>https://aedrjournal.org/improving-dispatcher-wellness-in-the-center-and-at-home-with-dr-violet-rymshaw</link>
    <pubDate>2023-03-07T16:11:13.6866667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/improving-dispatcher-wellness-in-the-center-and-at-home-with-dr-violet-rymshaw</guid>
    <description><![CDATA[Dr. Violet Rymshaw, CEO of&nbsp;Innovative Writing and&nbsp;former emergency dispatcher for police, fire, and EMS, discusses her research on the distinct needs of emergency dispatcher wellness. She talks about stressful calls and center culture as well as small steps to take toward improving the profession overall.&nbsp;

For Your Information:&nbsp;
Find Violet on any of these platforms:&nbsp;
https://www.tiktok.com/@violetinla&nbsp;&nbsp;
https://www.facebook.com/911GrantWriting&nbsp;&nbsp;
https://www.instagram.com/911_grant_writing/&nbsp;&nbsp;
https://twitter.com/911_grant&nbsp;&nbsp;
https://911grantwriting.com/ &nbsp;
https://www.linkedin.com/in/violet-rymshaw-psyd-130218174/&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/af1ibmibnb/mp3/Episode-112_VioletRymshaw_01-31-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Violet Rymshaw, CEO of&nbsp;Innovative Writing and&nbsp;former emergency dispatcher for police, fire, and EMS, discusses her research on the distinct needs of emergency dispatcher wellness. She talks about stressful calls and center culture as well as small steps to take toward improving the profession overall.&nbsp;

For Your Information:&nbsp;
Find Violet on any of these platforms:&nbsp;
https://www.tiktok.com/@violetinla&nbsp;&nbsp;
https://www.facebook.com/911GrantWriting&nbsp;&nbsp;
https://www.instagram.com/911_grant_writing/&nbsp;&nbsp;
https://twitter.com/911_grant&nbsp;&nbsp;
https://911grantwriting.com/ &nbsp;
https://www.linkedin.com/in/violet-rymshaw-psyd-130218174/&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Speaking the Same Language with Edel Burton</title>
    <link>https://aedrjournal.org/speaking-the-same-language-with-edel-burton</link>
    <pubDate>2023-02-21T16:01:02.8666667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/speaking-the-same-language-with-edel-burton</guid>
    <description><![CDATA[Edel Burton, clinical hospital pharmacist and PhD scholar in the School of Public Health at University College Cork, discusses her research about pre-hospital care terminology and measurements. Your agency&rsquo;s definition of &ldquo;on scene&rdquo; may be different from other agencies&rsquo; definitions, and Burton&rsquo;s research will make it easier for agencies to compare their data.&nbsp;

For Your Information:&nbsp;

Edel&rsquo;s PhD program: https://www.universityofgalway.ie/cdp-cdp/&nbsp;

The systematic review on the effects of COVID-19 on prehospital stroke response (full paper to be published in coming months): https://hrbopenresearch.org/articles/5-24&nbsp;

The abstract from WADEM on this research will be published here after May 2023:&nbsp;

https://www.cambridge.org/core/journals/prehospital-and-disaster-medicine&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/10lnr2ejv0/mp3/Episode-111_EdelBurton_01-31-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Edel Burton, clinical hospital pharmacist and PhD scholar in the School of Public Health at University College Cork, discusses her research about pre-hospital care terminology and measurements. Your agency&rsquo;s definition of &ldquo;on scene&rdquo; may be different from other agencies&rsquo; definitions, and Burton&rsquo;s research will make it easier for agencies to compare their data.&nbsp;

For Your Information:&nbsp;

Edel&rsquo;s PhD program: https://www.universityofgalway.ie/cdp-cdp/&nbsp;

The systematic review on the effects of COVID-19 on prehospital stroke response (full paper to be published in coming months): https://hrbopenresearch.org/articles/5-24&nbsp;

The abstract from WADEM on this research will be published here after May 2023:&nbsp;

https://www.cambridge.org/core/journals/prehospital-and-disaster-medicine&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>A Plethora of Emergency Dispatcher Appreciation Ideas with Alexia Jobson</title>
    <link>https://aedrjournal.org/a-plethora-of-emergency-dispatcher-appreciation-ideas-with-alexia-jobson</link>
    <pubDate>2023-02-07T16:20:01.7433333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/a-plethora-of-emergency-dispatcher-appreciation-ideas-with-alexia-jobson</guid>
    <description><![CDATA[Alexia Jobson, REMSA Health&rsquo;s Director of Public Relations, is here to help you prepare for National Public Safety Telecommunicators Week (April 9&ndash;15). Her ideas go beyond food-based appreciation and will open your eyes to other methods to try with your emergency dispatchers, as well as provide ideas to help you fund them.&nbsp;

For Your Information:
Read Alexia&rsquo;s article in the Journal of Emergency Dispatch here: https://www.iaedjournal.org/a-quick-start-guide-to-celebrating-our-first-first-responders&nbsp;&nbsp;

REMSA Health&rsquo;s website: https://www.remsahealth.com/ &nbsp;

Check REMSA Health out on social media: https://www.facebook.com/remsanv/; https://www.linkedin.com/company/remsa/; https://twitter.com/REMSAHealth; https://www.instagram.com/remsahealth/&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/ncqeaet1sa/mp3/Episode-111_AlexiaJobson_01-18-23_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Alexia Jobson, REMSA Health&rsquo;s Director of Public Relations, is here to help you prepare for National Public Safety Telecommunicators Week (April 9&ndash;15). Her ideas go beyond food-based appreciation and will open your eyes to other methods to try with your emergency dispatchers, as well as provide ideas to help you fund them.&nbsp;

For Your Information:
Read Alexia&rsquo;s article in the Journal of Emergency Dispatch here: https://www.iaedjournal.org/a-quick-start-guide-to-celebrating-our-first-first-responders&nbsp;&nbsp;

REMSA Health&rsquo;s website: https://www.remsahealth.com/ &nbsp;

Check REMSA Health out on social media: https://www.facebook.com/remsanv/; https://www.linkedin.com/company/remsa/; https://twitter.com/REMSAHealth; https://www.instagram.com/remsahealth/&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>In The Drink with Jaci Fox</title>
    <link>https://aedrjournal.org/in-the-drink-with-jaci-fox</link>
    <pubDate>2022-12-20T17:17:37.0066667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/in-the-drink-with-jaci-fox</guid>
    <description><![CDATA[Jaci Fox, quality assurance specialist and the Police Lead with QPR, discusses the best way to handle calls about impaired driving, including why it occurs, whether it includes driving while high, and the importance of updating the location in cases of moving violations.&nbsp;

For Your Information:&nbsp;

The National Highway Traffic Safety Association&rsquo;s statistics on impaired driving: &nbsp;

https://crashstats.nhtsa.dot.gov/Api/Public/ViewPublication/813294 &nbsp;

More information on impaired driving: https://americanaddictioncenters.org/blog/drunk-driving-statistics-in-america &nbsp; &nbsp;

https://www.autoinsurance.org/deadliest-holidays-to-drive/ &nbsp;

https://www.moneygeek.com/insurance/auto/resources/most-dangerous-dui-days/ &nbsp;

Got a Proposal for Change (PFC)? Let us know: https://www.emergencydispatch.org/what-we-do/proposal-for-change &nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/z7rtrd5g0i/mp3/Episode-109_JaciFox_11-30-22_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jaci Fox, quality assurance specialist and the Police Lead with QPR, discusses the best way to handle calls about impaired driving, including why it occurs, whether it includes driving while high, and the importance of updating the location in cases of moving violations.&nbsp;

For Your Information:&nbsp;

The National Highway Traffic Safety Association&rsquo;s statistics on impaired driving: &nbsp;

https://crashstats.nhtsa.dot.gov/Api/Public/ViewPublication/813294 &nbsp;

More information on impaired driving: https://americanaddictioncenters.org/blog/drunk-driving-statistics-in-america &nbsp; &nbsp;

https://www.autoinsurance.org/deadliest-holidays-to-drive/ &nbsp;

https://www.moneygeek.com/insurance/auto/resources/most-dangerous-dui-days/ &nbsp;

Got a Proposal for Change (PFC)? Let us know: https://www.emergencydispatch.org/what-we-do/proposal-for-change &nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Tooling Around with the CADE Tool with Jason Barbour</title>
    <link>https://aedrjournal.org/tooling-around-with-the-cade-tool-with-jason-barbour</link>
    <pubDate>2022-12-06T17:35:13.3533333+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/tooling-around-with-the-cade-tool-with-jason-barbour</guid>
    <description><![CDATA[Jason Barbour, Public Safety Specialist at Priority Dispatch Corp., discusses the Police Priority Dispatch System CADE Tool. What is it? Who should use it? And what are the benefits of using it?&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/ju2lqla8z5/mp3/Episode-109_JasonBarbour_10-26-2022_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jason Barbour, Public Safety Specialist at Priority Dispatch Corp., discusses the Police Priority Dispatch System CADE Tool. What is it? Who should use it? And what are the benefits of using it?&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Police Dispatch Hurdles with Angela Huddle</title>
    <link>https://aedrjournal.org/police-dispatch-hurdles-with-angela-huddle</link>
    <pubDate>2022-10-25T15:26:00.84+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/police-dispatch-hurdles-with-angela-huddle</guid>
    <description><![CDATA[Angela Huddle, a member of the IAED&rsquo;s Police Council of Standards with over 27 years in the 911 industry, discusses some common mistakes she&rsquo;s seen emergency dispatchers make when handling police calls.&nbsp;

For Your Information:&nbsp;
Got a Proposal For Change (PFC) idea? Let us know: https://www.emergencydispatch.org/what-we-do/proposal-for-change&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/g5ipvi9ji3/mp3/Episode-108_AngelaHuddle_09-14-22_mixdown_redux.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Angela Huddle, a member of the IAED&rsquo;s Police Council of Standards with over 27 years in the 911 industry, discusses some common mistakes she&rsquo;s seen emergency dispatchers make when handling police calls.&nbsp;

For Your Information:&nbsp;
Got a Proposal For Change (PFC) idea? Let us know: https://www.emergencydispatch.org/what-we-do/proposal-for-change&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>This Is Halloween Dispatching with Kevin Pagenkop</title>
    <link>https://aedrjournal.org/this-is-halloween-dispatching-with-kevin-pagenkop</link>
    <pubDate>2022-10-11T15:11:09.33+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/this-is-halloween-dispatching-with-kevin-pagenkop</guid>
    <description><![CDATA[Super-nerd Kevin Pagenkop talks about the very necessary, very fun Halloween protocols that he created&mdash;Protocol 28: Zombies, Protocol 47: Monsters, and Protocol 666: Vampires. &nbsp;

For Your Information:&nbsp;
Triage a call from your favorite Halloween movie! Download the Protocols here and send us a recording of your call at dispatchindepth (at) emergencydispatch (dot) org.&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/v5j7j6ld3a/mp3/Episode666_KevinPagenkop_08-24-22_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Super-nerd Kevin Pagenkop talks about the very necessary, very fun Halloween protocols that he created&mdash;Protocol 28: Zombies, Protocol 47: Monsters, and Protocol 666: Vampires. &nbsp;

For Your Information:&nbsp;
Triage a call from your favorite Halloween movie! Download the Protocols here and send us a recording of your call at dispatchindepth (at) emergencydispatch (dot) org.&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Smooth as a Baby's Bottom with Bonnie Guzman and Richard VanOsdol</title>
    <link>https://aedrjournal.org/smooth-as-a-babys-bottom-with-bonnie-guzman-and-richard-vanosdol</link>
    <pubDate>2022-09-27T15:05:39.4566667+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/smooth-as-a-babys-bottom-with-bonnie-guzman-and-richard-vanosdol</guid>
    <description><![CDATA[Bonnie Guzman, 911 dispatcher for Hancock County 911 in Hancock, Indiana, and Richard VanOsdol, Sergeant with Hancock County Police Department, recount their successful baby delivery from both sides of the call.&nbsp;

For Your Information:&nbsp;

Read more about the call: https://www.greenfieldreporter.com/2022/08/05/special-delivery-911-dispatcher-commended-for-her-role-in-coaching-local-deputy-through-delivering-a-baby/&nbsp;

Visit Hancock County 911&rsquo;s site: https://sheriffweb.hancockcoingov.org/&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/nbdofvx2pe/mp3/Episode-107_BonnieGuzman_RichardVanOsdol_08-09-22_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Bonnie Guzman, 911 dispatcher for Hancock County 911 in Hancock, Indiana, and Richard VanOsdol, Sergeant with Hancock County Police Department, recount their successful baby delivery from both sides of the call.&nbsp;

For Your Information:&nbsp;

Read more about the call: https://www.greenfieldreporter.com/2022/08/05/special-delivery-911-dispatcher-commended-for-her-role-in-coaching-local-deputy-through-delivering-a-baby/&nbsp;

Visit Hancock County 911&rsquo;s site: https://sheriffweb.hancockcoingov.org/&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>What's Really Going On? with Melissa Colon and Heather Hedgcock</title>
    <link>https://aedrjournal.org/whats-really-going-on-with-melissa-colon-and-heather-hedgcock</link>
    <pubDate>2022-08-02T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/whats-really-going-on-with-melissa-colon-and-heather-hedgcock</guid>
    <description><![CDATA[Melissa Colon, CTO, Lieutenant, ETC instructor, and Q with Manatee County Emergency Communications Center, and Heather Hedgcock, QA&nbsp;Coordinator, Captain/Supervisor, ETC Instructor, and Q, discuss customer service skills. They outline how to professionally interrupt the caller, give examples of phrases you can use to sound polite and firm, and approach calltakers who lose their patience.&nbsp;

For Your Information:&nbsp;
Check out Manatee County Emergency Communication Center&rsquo;s website: https://www.mymanatee.org/departments/public_safety &nbsp;
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/lrskvpeluu/mp3/Episode-106_MelissaC_HeatherH_06-02-22_mixdown.mp3?u=jhdt4k "
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Melissa Colon, CTO, Lieutenant, ETC instructor, and Q with Manatee County Emergency Communications Center, and Heather Hedgcock, QA&nbsp;Coordinator, Captain/Supervisor, ETC Instructor, and Q, discuss customer service skills. They outline how to professionally interrupt the caller, give examples of phrases you can use to sound polite and firm, and approach calltakers who lose their patience.&nbsp;

For Your Information:&nbsp;
Check out Manatee County Emergency Communication Center&rsquo;s website: https://www.mymanatee.org/departments/public_safety &nbsp;
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Taking Care of the Caretakers with Dr. Paul Bourgeois</title>
    <link>https://aedrjournal.org/taking-care-of-the-caretakers-with-dr-paul-bourgeois</link>
    <pubDate>2022-07-19T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/taking-care-of-the-caretakers-with-dr-paul-bourgeois</guid>
    <description><![CDATA[Dr. Paul Bourgeois, PhD, CRC, NCC, and Director of the Clinical Mental Health Counseling Programs at the University of New Haven, discusses his research into emergency dispatcher mental health. He talks about parallels between emergency dispatchers and counselors as well as first steps in improving the mental health climate in your agency.&nbsp;

For Your Information:&nbsp;
Dr. Bourgeois&rsquo;s paper &ldquo;Stress &amp; Wellbeing in Emergency Dispatchers&rdquo;: https://www.aedrjournal.org/stress-wellbeing-in-emergency-dispatchers-1&nbsp;&nbsp;
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/m5vtehkfit/mp3/Episode-105_PaulBourgeois_06-01-22_mixdown.mp3?u=jhdt4k "
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Paul Bourgeois, PhD, CRC, NCC, and Director of the Clinical Mental Health Counseling Programs at the University of New Haven, discusses his research into emergency dispatcher mental health. He talks about parallels between emergency dispatchers and counselors as well as first steps in improving the mental health climate in your agency.&nbsp;

For Your Information:&nbsp;
Dr. Bourgeois&rsquo;s paper &ldquo;Stress &amp; Wellbeing in Emergency Dispatchers&rdquo;: https://www.aedrjournal.org/stress-wellbeing-in-emergency-dispatchers-1&nbsp;&nbsp;
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Facing in the Same Direction with Jonny McMullan</title>
    <link>https://aedrjournal.org/facing-in-the-same-direction-with-jonny-mcmullan</link>
    <pubDate>2022-07-06T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/facing-in-the-same-direction-with-jonny-mcmullan</guid>
    <description><![CDATA[Jonny McMullan, Performance Improvement Manager with the South Eastern Health and Social Care Trust, discusses the benefits of mentoring in emergency dispatch, including what makes a good mentor and how to best support trainees.

For your information:
If you have any questions for Jonny, you can reach him at jonny (dot) mcmullan (at) setrust (dot) hscni (dot) net&nbsp;

Read more about the EMD Mentor program here: https://www.iaedjournal.org/helping-everyone-excel&nbsp;
https://www.iaedjournal.org/an-emds-best-friend &nbsp;
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/fqhxmtek8w/mp3/Episode-104_JonnyMcMullan_05-24-22_mixdown.mp3?u=jhdt4k "
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jonny McMullan, Performance Improvement Manager with the South Eastern Health and Social Care Trust, discusses the benefits of mentoring in emergency dispatch, including what makes a good mentor and how to best support trainees.

For your information:
If you have any questions for Jonny, you can reach him at jonny (dot) mcmullan (at) setrust (dot) hscni (dot) net&nbsp;

Read more about the EMD Mentor program here: https://www.iaedjournal.org/helping-everyone-excel&nbsp;
https://www.iaedjournal.org/an-emds-best-friend &nbsp;
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>On FirstWatch with Carlynn Crampton</title>
    <link>https://aedrjournal.org/on-firstwatch</link>
    <pubDate>2022-06-21T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/on-firstwatch</guid>
    <description><![CDATA[Carlynn Page Crampton, FirstWatch Engagement Strategist, discusses how FirstWatch can help your agency make data-driven decisions.&nbsp;

For Your Information:&nbsp;
FirstWatch: https://firstwatch.net/ &nbsp;
Academy Analytics: https://prioritydispatch.net/academyanalytics/&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/9njxyypzup/mp3/Episode-103_CarlynnCrampton_05-18-22_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Carlynn Page Crampton, FirstWatch Engagement Strategist, discusses how FirstWatch can help your agency make data-driven decisions.&nbsp;

For Your Information:&nbsp;
FirstWatch: https://firstwatch.net/ &nbsp;
Academy Analytics: https://prioritydispatch.net/academyanalytics/&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Advocate for Your Mental Health with Danissa Alston</title>
    <link>https://aedrjournal.org/advocate-for-your-mental-health-with-danissa-alston</link>
    <pubDate>2022-06-07T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/advocate-for-your-mental-health-with-danissa-alston</guid>
    <description><![CDATA[Danissa Alston, Montgomery County Maryland 9-1-1 Communication Center&rsquo;s staff social worker, discusses how mental health and body health are connected and what you can do today to reduce your stress levels.&nbsp;

For Your Information:&nbsp;
Find a therapist in your area (you can narrow your search by criteria like gender, race, or specialty): https://www.psychologytoday.com/us/therapists &nbsp;
Find a therapist who uses EMDR: https://www.emdria.org/ &nbsp;
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/grjfudj1m6/mp3/Episode-102_DanissaAlston_05-17-22_mixdown.mp3?u=jhdt4k "
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Danissa Alston, Montgomery County Maryland 9-1-1 Communication Center&rsquo;s staff social worker, discusses how mental health and body health are connected and what you can do today to reduce your stress levels.&nbsp;

For Your Information:&nbsp;
Find a therapist in your area (you can narrow your search by criteria like gender, race, or specialty): https://www.psychologytoday.com/us/therapists &nbsp;
Find a therapist who uses EMDR: https://www.emdria.org/ &nbsp;
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Active Listening with Ariana Kitty and Robin Chamberlain</title>
    <link>https://aedrjournal.org/active-listening-with-ariana-kitty-and-robin-chamberlain</link>
    <pubDate>2022-05-24T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/active-listening-with-ariana-kitty-and-robin-chamberlain</guid>
    <description><![CDATA[Ariana Kitty, Operations Manager for Northwest Central Dispatch System (NWCDS), and Robin Chamberlain, QA independent contractor with PDC, discuss the skill of active listening, including what you can do to improve it and why it&rsquo;s so crucial.&nbsp;

For Your Information:&nbsp;

Effects of NG911 on dispatcher health: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health&nbsp;&nbsp;

NWCDS website: https://www.nwcds.org/&nbsp;&nbsp;

Mehrabian&rsquo;s Communication Model: https://worldofwork.io/2019/07/mehrabians-7-38-55-communication-model/&nbsp;&nbsp;
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/6ifwp2tj9n/mp3/Episode-101_RobinC_ArianaK_05-06-22_mixdown.mp3?u=jhdt4k  "
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Ariana Kitty, Operations Manager for Northwest Central Dispatch System (NWCDS), and Robin Chamberlain, QA independent contractor with PDC, discuss the skill of active listening, including what you can do to improve it and why it&rsquo;s so crucial.&nbsp;

For Your Information:&nbsp;

Effects of NG911 on dispatcher health: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health&nbsp;&nbsp;

NWCDS website: https://www.nwcds.org/&nbsp;&nbsp;

Mehrabian&rsquo;s Communication Model: https://worldofwork.io/2019/07/mehrabians-7-38-55-communication-model/&nbsp;&nbsp;
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>911 Tree of Life with Ty Wooten</title>
    <link>https://aedrjournal.org/911-tree-of-life-with-ty-wooten</link>
    <pubDate>2022-04-12T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/911-tree-of-life-with-ty-wooten</guid>
    <description><![CDATA[For the podcast&#39;s 100th episode, Ty Wooten, the IAED&rsquo;s Director of Governmental Affairs, discusses the 911 Tree of Life, a project developed to recognize remarkable 911 telecommunicators and the difference they make every day in their communities. He talks about why it was a priority to the organizations who created it and what events warrant adding a leaf (spoiler alert, it&rsquo;s not just the big calls).&nbsp;

For Your Information:&nbsp;

Add a leaf to the 911 Tree of Life (it doesn&rsquo;t have to be a save): https://911treeoflife.org/ &nbsp;
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/ux7u89bybw/mp3/Episode-100_TyWooten_03-31-22_mixdown.mp3?u=jhdt4k "
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[For the podcast&#39;s 100th episode, Ty Wooten, the IAED&rsquo;s Director of Governmental Affairs, discusses the 911 Tree of Life, a project developed to recognize remarkable 911 telecommunicators and the difference they make every day in their communities. He talks about why it was a priority to the organizations who created it and what events warrant adding a leaf (spoiler alert, it&rsquo;s not just the big calls).&nbsp;

For Your Information:&nbsp;

Add a leaf to the 911 Tree of Life (it doesn&rsquo;t have to be a save): https://911treeoflife.org/ &nbsp;
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Avoiding Litigation and Liability with Stephan Bunker</title>
    <link>https://aedrjournal.org/avoiding-litigation-and-liability-with-stephan-bunker</link>
    <pubDate>2022-04-05T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/avoiding-litigation-and-liability-with-stephan-bunker</guid>
    <description><![CDATA[Stephan Bunker, an expert witness with over 50 years of public safety experience, discusses the key ways to avoid litigation and liability in emergency dispatch, including tips for individual dispatchers as well as center managers.&nbsp;

For Your Information:&nbsp;
Email Stephan your questions at stephan(dot)bunker(at)gmail(dot)com&nbsp;

If you&rsquo;re attending NAVIGATOR 2022, don&rsquo;t miss his session &ldquo;Fire Up Your Dispatchers&rdquo;&nbsp;on April 28!
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/ojh0obrd1u/mp3/Episode-99_StephanBunker_03-09-22_mixdown.mp3?u=jhdt4k "
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Stephan Bunker, an expert witness with over 50 years of public safety experience, discusses the key ways to avoid litigation and liability in emergency dispatch, including tips for individual dispatchers as well as center managers.&nbsp;

For Your Information:&nbsp;
Email Stephan your questions at stephan(dot)bunker(at)gmail(dot)com&nbsp;

If you&rsquo;re attending NAVIGATOR 2022, don&rsquo;t miss his session &ldquo;Fire Up Your Dispatchers&rdquo;&nbsp;on April 28!
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Fire Specialist Team with Erin Eaton and Jeb Lyons</title>
    <link>https://aedrjournal.org/fire-specialist-team-with-erin-eaton-and-jeb-lyons</link>
    <pubDate>2022-03-08T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/fire-specialist-team-with-erin-eaton-and-jeb-lyons</guid>
    <description><![CDATA[Erin Eaton, Operations Manager, and Jeb Lyons, Operations Manager, at Northwest Central Dispatch System (NWCDS) discuss their center&rsquo;s fire specialist team, including how it started, what it&rsquo;s accomplished, and how to put your own together.&nbsp;

For Your Information:&nbsp;
Learn more about Northwest Central Dispatch System: https://www.nwcds.org/ &nbsp;
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/gnfcxmi1ip/mp3/Episode-98_ErinEaton_JebLyons_02-14-22_mixdown2.mp3?u=jhdt4k "
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Erin Eaton, Operations Manager, and Jeb Lyons, Operations Manager, at Northwest Central Dispatch System (NWCDS) discuss their center&rsquo;s fire specialist team, including how it started, what it&rsquo;s accomplished, and how to put your own together.&nbsp;

For Your Information:&nbsp;
Learn more about Northwest Central Dispatch System: https://www.nwcds.org/ &nbsp;
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Smells Like Dispatch Spirit with Rabbi Cary Friedman</title>
    <link>https://aedrjournal.org/smells-like-dispatch-spirit-with-rabbi-cary-friedman</link>
    <pubDate>2022-02-22T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/smells-like-dispatch-spirit-with-rabbi-cary-friedman</guid>
    <description><![CDATA[Rabbi Cary Friedman, Associate Director of the Law Enforcement Survival Institute and consultant to the FBI&rsquo;s Behavioral Science Unit, discusses the role of spirituality in first response, including how to refill your depleted reservoirs. &nbsp;
&nbsp;

For Your Information:&nbsp;

Cary&rsquo;s books:
Spiritual Survival for Law Enforcement https://spiritualsurvivalbook.com/ &nbsp;
Wisdom from the Batcave https://batwisdom.com/
The Superhero Handbook for Cops&nbsp;

Write your own credo: https://chaplainusa.org/the-credo-project &nbsp;

copsalive.com&nbsp;

lawenforcementsurvivalinstitute.org&nbsp;
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/nbplah8dlk/mp3/Episode-97_CaryFriedman_02-09-22_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Rabbi Cary Friedman, Associate Director of the Law Enforcement Survival Institute and consultant to the FBI&rsquo;s Behavioral Science Unit, discusses the role of spirituality in first response, including how to refill your depleted reservoirs. &nbsp;
&nbsp;

For Your Information:&nbsp;

Cary&rsquo;s books:
Spiritual Survival for Law Enforcement https://spiritualsurvivalbook.com/ &nbsp;
Wisdom from the Batcave https://batwisdom.com/
The Superhero Handbook for Cops&nbsp;

Write your own credo: https://chaplainusa.org/the-credo-project &nbsp;

copsalive.com&nbsp;

lawenforcementsurvivalinstitute.org&nbsp;
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Feedback to the Future with Tim Russow</title>
    <link>https://aedrjournal.org/feedback-to-the-future-with-tim-russow</link>
    <pubDate>2022-02-08T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/feedback-to-the-future-with-tim-russow</guid>
    <description><![CDATA[Tim Russow, Quality Assurance Specialist with Ada County Sheriff&rsquo;s Office, discusses quality assurance and feedback in emergency dispatch, including why it&rsquo;s important and how to improve it.&nbsp;

For Your Information:&nbsp;
Ada County Sheriff&rsquo;s Office: https://adacounty.id.gov/sheriff/&nbsp;

More about Professor Bruce Ballenger and writing resources for nonfiction, personal essay, and research: https://bruceballenger.com/&nbsp;
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/mp7yhbyqhq/mp3/Episode-96_TimRussow_12-9-21_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Tim Russow, Quality Assurance Specialist with Ada County Sheriff&rsquo;s Office, discusses quality assurance and feedback in emergency dispatch, including why it&rsquo;s important and how to improve it.&nbsp;

For Your Information:&nbsp;
Ada County Sheriff&rsquo;s Office: https://adacounty.id.gov/sheriff/&nbsp;

More about Professor Bruce Ballenger and writing resources for nonfiction, personal essay, and research: https://bruceballenger.com/&nbsp;
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Getting the Reps In with Andrew Palmer</title>
    <link>https://aedrjournal.org/getting-the-reps-in-with-andrew-palmer</link>
    <pubDate>2022-01-25T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/getting-the-reps-in-with-andrew-palmer</guid>
    <description><![CDATA[Andrew Palmer, manager of instructional design at IAED, discusses emergency dispatch training, including&nbsp;where to start improving your own programs and what kind of training works best for this field.

For Your Information:&nbsp;

What is action mapping? https://blog.cathy-moore.com/action-mapping-a-visual-approach-to-training-design/&nbsp;

Log in to the Learning Portal: https://academy.emergencydispatch.org/
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/fpcqvs9ody/mp3/Episode-96_AndrewPalmer_12-3-21_mixdown.mp3?u=jhdt4k "
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Andrew Palmer, manager of instructional design at IAED, discusses emergency dispatch training, including&nbsp;where to start improving your own programs and what kind of training works best for this field.

For Your Information:&nbsp;

What is action mapping? https://blog.cathy-moore.com/action-mapping-a-visual-approach-to-training-design/&nbsp;

Log in to the Learning Portal: https://academy.emergencydispatch.org/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>More Frequent and More Focused TCPR Training with Julie Buckingham</title>
    <link>https://aedrjournal.org/more-frequent-and-more-focused-tcpr-training-with-julie-buckingham</link>
    <pubDate>2022-01-11T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/more-frequent-and-more-focused-tcpr-training-with-julie-buckingham</guid>
    <description><![CDATA[Julie Buckingham, Telecommunicator Program Director at RQI Partners, discusses telecommunicator CPR, including new research about learning and comprehension, the importance of contextual training in the dispatch center, and how call simulations can improve skills.&nbsp;

For Your Information:&nbsp;
RQI Partners website: https://rqipartners.com/solutions/prehospital-solutions/rqi-telecommunicator/ &nbsp;

Learn more about the American Heart Association&rsquo;s TCPR guidelines: https://cpr.heart.org/en/resuscitation-science/telecommunicator-cpr
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/fmgkpgc3oj/mp3/Episode-94_Julie-Buckingham_11-11-21_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Julie Buckingham, Telecommunicator Program Director at RQI Partners, discusses telecommunicator CPR, including new research about learning and comprehension, the importance of contextual training in the dispatch center, and how call simulations can improve skills.&nbsp;

For Your Information:&nbsp;
RQI Partners website: https://rqipartners.com/solutions/prehospital-solutions/rqi-telecommunicator/ &nbsp;

Learn more about the American Heart Association&rsquo;s TCPR guidelines: https://cpr.heart.org/en/resuscitation-science/telecommunicator-cpr
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Accessibility Accommodations with Mike Thompson</title>
    <link>https://aedrjournal.org/accessibility-accommodations-with-mike-thompson</link>
    <pubDate>2021-12-21T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/accessibility-accommodations-with-mike-thompson</guid>
    <description><![CDATA[Mike Thompson, a Fire Protocol, Academics and Standards Expert with the IAED&rsquo;s Academics, Research, and Standards Division, discusses protocol accommodations for callers with disabilities, specifically for fire calls. He explains what&nbsp;accommodations&nbsp;exist and the events that prompted them.&nbsp;

&nbsp;

For Your Information:&nbsp;

Learn more about the Fire Priority Dispatch System:&nbsp;https://www.emergencydispatch.org/what-we-do/emergency-priority-dispatch-system/fire-protocol&nbsp;&nbsp;

Learn more about Proposals for Change:&nbsp;https://www.emergencydispatch.org/what-we-do/proposal-for-change&nbsp;&nbsp;

Check out the National Fire Protection Association&rsquo;s resources for people with disabilities:&nbsp;https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Specific-groups-at-risk/People-with-disabilities&nbsp;&nbsp;]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/6gykaokhlo/mp3/Episode-93_Mike-Thompson_10-11-21_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Mike Thompson, a Fire Protocol, Academics and Standards Expert with the IAED&rsquo;s Academics, Research, and Standards Division, discusses protocol accommodations for callers with disabilities, specifically for fire calls. He explains what&nbsp;accommodations&nbsp;exist and the events that prompted them.&nbsp;

&nbsp;

For Your Information:&nbsp;

Learn more about the Fire Priority Dispatch System:&nbsp;https://www.emergencydispatch.org/what-we-do/emergency-priority-dispatch-system/fire-protocol&nbsp;&nbsp;

Learn more about Proposals for Change:&nbsp;https://www.emergencydispatch.org/what-we-do/proposal-for-change&nbsp;&nbsp;

Check out the National Fire Protection Association&rsquo;s resources for people with disabilities:&nbsp;https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Specific-groups-at-risk/People-with-disabilities&nbsp;&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Nothing About Us Without Us with Mads Matthews-Williams</title>
    <link>https://aedrjournal.org/nothing-about-us-without-us-with-mads-matthews-williams</link>
    <pubDate>2021-12-07T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/nothing-about-us-without-us-with-mads-matthews-williams</guid>
    <description><![CDATA[Mads Matthews-Williams (they/them), former emergency dispatcher, mentor, and quality auditor for the Welsh Ambulance Service, discusses how to handle LGBTQ issues in emergency dispatch, especially for transgender and nonbinary callers.

For Your Information:

Read the results of the 2018 Stonewall study of LGBTQ people in the United Kingdom: https://www.stonewall.org.uk/system/files/lgbt_in_britain_-_trans_report_final.pdf

IAED Journal FAQ about medical calls from transgender patients: https://iaedjournal.org/newborn-resuscitation/
]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/kxlw2mp3ug/mp3/Episode-92_MadsMatthewsWilliams_10-25-21_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Mads Matthews-Williams (they/them), former emergency dispatcher, mentor, and quality auditor for the Welsh Ambulance Service, discusses how to handle LGBTQ issues in emergency dispatch, especially for transgender and nonbinary callers.

For Your Information:

Read the results of the 2018 Stonewall study of LGBTQ people in the United Kingdom: https://www.stonewall.org.uk/system/files/lgbt_in_britain_-_trans_report_final.pdf

IAED Journal FAQ about medical calls from transgender patients: https://iaedjournal.org/newborn-resuscitation/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>In the Trend Zone with Kerri Hatt and Anthony Minge</title>
    <link>https://aedrjournal.org/in-the-trend-zone-with-kerri-hatt-and-anthony-minge</link>
    <pubDate>2021-11-23T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/in-the-trend-zone-with-kerri-hatt-and-anthony-minge</guid>
    <description><![CDATA[
Kerri Hatt, editor-in-chief of EMS 1,&nbsp;and Anthony Minge, Senior Partner with Fitch &amp; Associates,&nbsp;discuss the 2021 EMS Trend Report, including what insights and markers have changed since the 2020 report and which ones haven&#39;t.&nbsp;

For Your Information:&nbsp;

Read the 2021 EMS Trend Report:&nbsp;https://www.ems1.com/ems-trend-report/articles/2021-ems-trend-report-redefining-adaptability-resilience-and-growth-oVegtj8AqbFuI7Hc/&nbsp;&nbsp;

EMS1:&nbsp;https://www.ems1.com/&nbsp;

Fitch &amp; Associates:&nbsp;https://www.fitchassoc.com/&nbsp;

Listen to the analysis of the 2020 report:&nbsp;https://www.aedrjournal.org/youve-got-a-trend-in-me-with-kerri-hatt-and-anthony-minge&nbsp;&nbsp;

]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/vj7e56dv2x/mp3/Episode-91_KerriHatt_AnthonyMinge_10-13-21_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[
Kerri Hatt, editor-in-chief of EMS 1,&nbsp;and Anthony Minge, Senior Partner with Fitch &amp; Associates,&nbsp;discuss the 2021 EMS Trend Report, including what insights and markers have changed since the 2020 report and which ones haven&#39;t.&nbsp;

For Your Information:&nbsp;

Read the 2021 EMS Trend Report:&nbsp;https://www.ems1.com/ems-trend-report/articles/2021-ems-trend-report-redefining-adaptability-resilience-and-growth-oVegtj8AqbFuI7Hc/&nbsp;&nbsp;

EMS1:&nbsp;https://www.ems1.com/&nbsp;

Fitch &amp; Associates:&nbsp;https://www.fitchassoc.com/&nbsp;

Listen to the analysis of the 2020 report:&nbsp;https://www.aedrjournal.org/youve-got-a-trend-in-me-with-kerri-hatt-and-anthony-minge&nbsp;&nbsp;

]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Importance of Peer Support Programs with Melissa Alterio</title>
    <link>https://aedrjournal.org/the-importance-of-peer-support-programs-with-melissa-alterio</link>
    <pubDate>2021-11-09T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-importance-of-peer-support-programs-with-melissa-alterio</guid>
    <description><![CDATA[
Melissa Alterio, Director of Emergency Communications at Cobb County 911, discusses her paper &ldquo;Peer Support Programs &ndash; Mitigating the Emotional Effects of Vicarious Trauma Experienced by 911 Dispatchers.&rdquo; She talks about the methods for writing it and the takeaways for emergency dispatchers.&nbsp;

&nbsp;

For Your Information:&nbsp;

Read Melissa&rsquo;s paper:&nbsp;https://www.researchgate.net/publication/343403733_Peer_Support_Programs-_Mitigating_the_Emotional_Effects_of_Vicarious_Trauma_Experienced_by_911_Dispatchers&nbsp;&nbsp;

Follow Cobb County:&nbsp;https://www.facebook.com/joincobb911&nbsp;

Listen to Captain Kevin Haight talk about the importance of reclassifying emergency dispatchers:&nbsp;https://www.aedrjournal.org/shaking-up-the-status-quo-with-captain-kevin-haight&nbsp;&nbsp;

Learn more about the potential impact of incident related imagery by reading Jeremy DeMar&rsquo;s paper:&nbsp;https://calhoun.nps.edu/handle/10945/52972&nbsp;&nbsp;

Read Adam Timm&rsquo;s book about leadership:&nbsp;http://www.thehealthydispatcher.com/people-driven-leadership/&nbsp;&nbsp;

]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/epxfdnqn87/mp3/Episode-90_Melissa-Alterio_10-5-21_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[
Melissa Alterio, Director of Emergency Communications at Cobb County 911, discusses her paper &ldquo;Peer Support Programs &ndash; Mitigating the Emotional Effects of Vicarious Trauma Experienced by 911 Dispatchers.&rdquo; She talks about the methods for writing it and the takeaways for emergency dispatchers.&nbsp;

&nbsp;

For Your Information:&nbsp;

Read Melissa&rsquo;s paper:&nbsp;https://www.researchgate.net/publication/343403733_Peer_Support_Programs-_Mitigating_the_Emotional_Effects_of_Vicarious_Trauma_Experienced_by_911_Dispatchers&nbsp;&nbsp;

Follow Cobb County:&nbsp;https://www.facebook.com/joincobb911&nbsp;

Listen to Captain Kevin Haight talk about the importance of reclassifying emergency dispatchers:&nbsp;https://www.aedrjournal.org/shaking-up-the-status-quo-with-captain-kevin-haight&nbsp;&nbsp;

Learn more about the potential impact of incident related imagery by reading Jeremy DeMar&rsquo;s paper:&nbsp;https://calhoun.nps.edu/handle/10945/52972&nbsp;&nbsp;

Read Adam Timm&rsquo;s book about leadership:&nbsp;http://www.thehealthydispatcher.com/people-driven-leadership/&nbsp;&nbsp;

]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>In Short Supply with Cait Welch</title>
    <link>https://aedrjournal.org/in-short-supply-with-cait-welch</link>
    <pubDate>2021-10-26T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/in-short-supply-with-cait-welch</guid>
    <description><![CDATA[
Cait Welch, Quality Assurance Officer and Coordinator at Manatee County Sheriff&rsquo;s Office in Florida, discusses how to cope with working in an understaffed center, including ways to approach recruiting, retention, and positivity.&nbsp;&nbsp;

&nbsp;

For Your Information:&nbsp;

Learn more about Manatee County Sheriff&rsquo;s Office:&nbsp;https://www.manateesheriff.com/&nbsp;

Contribute to a fund for one of the Manatee County Sheriff&rsquo;s Office employees who has lost her husband:&nbsp;https://www.gofundme.com/f/atwuhd-help-jordan-take-care-of-her-family?qid=ff70932e0121965c112e0ca4a6968809&nbsp;&nbsp;

]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/ms4rytfzjg/mp3/Episode-89_Cait-Welch_10-04-21_mixdown1.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[
Cait Welch, Quality Assurance Officer and Coordinator at Manatee County Sheriff&rsquo;s Office in Florida, discusses how to cope with working in an understaffed center, including ways to approach recruiting, retention, and positivity.&nbsp;&nbsp;

&nbsp;

For Your Information:&nbsp;

Learn more about Manatee County Sheriff&rsquo;s Office:&nbsp;https://www.manateesheriff.com/&nbsp;

Contribute to a fund for one of the Manatee County Sheriff&rsquo;s Office employees who has lost her husband:&nbsp;https://www.gofundme.com/f/atwuhd-help-jordan-take-care-of-her-family?qid=ff70932e0121965c112e0ca4a6968809&nbsp;&nbsp;

]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Play Your ACE with Kim Rigden</title>
    <link>https://aedrjournal.org/play-your-ace-with-kim-rigden</link>
    <pubDate>2021-09-28T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/play-your-ace-with-kim-rigden</guid>
    <description><![CDATA[
Kim&nbsp;Ridgen, Associate Director of Accreditation for the IAED, discusses barriers and drivers of success dispatch agencies face when they are trying to become accredited centers of excellence (ACEs), including agency culture, timeline for the achievement, and protocol compliance.&nbsp;

For Your Information:&nbsp;
Read the paper (or just the abstract) here:&nbsp;https://aedrjournal.org/for-us-its-the-only-way-characteristics-of-ace-achievement-and-barriers-to-success/&nbsp;&nbsp;

]]></description>
    <enclosure
      url="https://prioritydispatch.widen.net/content/yujmmm40iv/mp3/Episode-88_Kim-Rigden_09-17-21_mixdown.mp3?u=jhdt4k"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[
Kim&nbsp;Ridgen, Associate Director of Accreditation for the IAED, discusses barriers and drivers of success dispatch agencies face when they are trying to become accredited centers of excellence (ACEs), including agency culture, timeline for the achievement, and protocol compliance.&nbsp;

For Your Information:&nbsp;
Read the paper (or just the abstract) here:&nbsp;https://aedrjournal.org/for-us-its-the-only-way-characteristics-of-ace-achievement-and-barriers-to-success/&nbsp;&nbsp;

]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Building Public Relations in Public Safety with Alexia Jobson and Adam Heinz</title>
    <link>https://aedrjournal.org/building-public-relations-in-public-safety-with-alexia-jobson-and-adam-heinz</link>
    <pubDate>2021-09-14T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/building-public-relations-in-public-safety-with-alexia-jobson-and-adam-heinz</guid>
    <description><![CDATA[
Alexia Jobson and Adam Heinz from the Regional Emergency Medical Services Authority (REMSA Health) in Reno, Nevada, discuss some PR basics for your dispatch agency, including social media tips and ways to improve your relationship with the media.

For Your Information:

Find out more about REMSA Health here: https://www.remsahealth.com/

]]></description>
    <enclosure
      url="https://cdn.emergencydispatch.org/AEDR/audio/Episode 87_AdamHeinz_AlexiaJobson_08-31-21_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[
Alexia Jobson and Adam Heinz from the Regional Emergency Medical Services Authority (REMSA Health) in Reno, Nevada, discuss some PR basics for your dispatch agency, including social media tips and ways to improve your relationship with the media.

For Your Information:

Find out more about REMSA Health here: https://www.remsahealth.com/

]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Power of Storytelling with Ricardo Martinez II</title>
    <link>https://aedrjournal.org/the-power-of-storytelling-with-ricardo-martinez-ii</link>
    <pubDate>2021-08-31T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-power-of-storytelling-with-ricardo-martinez-ii</guid>
    <description><![CDATA[
Ricardo Martinez II, host and creator of the Within The Trenches podcast, discusses how Within the Trenches got started, how it&rsquo;s grown since then, and what it means to emergency dispatchers to have a platform where they can share their stories and connect with their colleagues across continents.

For Your Information:

Listen to Within the Trenches here (or wherever you get your podcasts): https://www.withinthetrenches.net/podcast

]]></description>
    <enclosure
      url="https://cdn.emergencydispatch.org/AEDR/audio/Episode 86_Ricardo Martinez_08-12-21_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[
Ricardo Martinez II, host and creator of the Within The Trenches podcast, discusses how Within the Trenches got started, how it&rsquo;s grown since then, and what it means to emergency dispatchers to have a platform where they can share their stories and connect with their colleagues across continents.

For Your Information:

Listen to Within the Trenches here (or wherever you get your podcasts): https://www.withinthetrenches.net/podcast

]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Outreach for the Stars with Amanda Lindgren and Ben Bills</title>
    <link>https://aedrjournal.org/outreach-for-the-stars-with-amanda-lindgren-and-ben-bills</link>
    <pubDate>2021-08-03T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/outreach-for-the-stars-with-amanda-lindgren-and-ben-bills</guid>
    <description><![CDATA[
Amanda Lindgren and Ben Bills with the El Paso-Teller 9-1-1 Authority discuss their agency&rsquo;s outreach program, including opt-in phone alerts for residents, a 28-foot mobile classroom, and a podcast of their own.&nbsp;

&nbsp;

For Your Information:&nbsp;

El Paso-Teller 9-1-1&nbsp;Authority&rsquo;s&nbsp;official website:&nbsp;http://elpasoteller911.org/&nbsp;

Listen to El Paso-Teller&#39;s podcast&nbsp;9-1-1 Weight in Gold:&nbsp;https://elpasoteller911.org/321/Podcast&nbsp;&nbsp;

National Public Safety Educator Forum&rsquo;s website:&nbsp;https://www.911npef.org/&nbsp;

Watch some of NPEF&rsquo;s PSAs:&nbsp;https://www.youtube.com/user/911NPEF&nbsp;&nbsp;

]]></description>
    <enclosure
      url="https://cdn.emergencydispatch.org/AEDR/audio/Episode%2085_Amanda%20Lindgren_Ben%20Bills_07-22-21_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[
Amanda Lindgren and Ben Bills with the El Paso-Teller 9-1-1 Authority discuss their agency&rsquo;s outreach program, including opt-in phone alerts for residents, a 28-foot mobile classroom, and a podcast of their own.&nbsp;

&nbsp;

For Your Information:&nbsp;

El Paso-Teller 9-1-1&nbsp;Authority&rsquo;s&nbsp;official website:&nbsp;http://elpasoteller911.org/&nbsp;

Listen to El Paso-Teller&#39;s podcast&nbsp;9-1-1 Weight in Gold:&nbsp;https://elpasoteller911.org/321/Podcast&nbsp;&nbsp;

National Public Safety Educator Forum&rsquo;s website:&nbsp;https://www.911npef.org/&nbsp;

Watch some of NPEF&rsquo;s PSAs:&nbsp;https://www.youtube.com/user/911NPEF&nbsp;&nbsp;

]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Next Generation of Dispatchers with Lori Henricksen</title>
    <link>https://aedrjournal.org/the-next-generation-of-dispatchers-with-lori-henricksen</link>
    <pubDate>2021-05-25T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-next-generation-of-dispatchers-with-lori-henricksen</guid>
    <description><![CDATA[Lori Henricksen, director&nbsp;of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the&nbsp;creation of her program and the challenges it presents, as well as the&nbsp;benefits of training teenagers for careers in first response.&nbsp;&nbsp;For Your Information:&nbsp;Lori will be speaking at NAVIGATOR 2021! Check out her session&nbsp;“From High School to High Stress: One High School is Training the First Responders of the Future” on Wednesday, July 14 at 9:00 a.m. (PST)Check out the Veterans Tribute Career and Technical Academy’s website:&nbsp;vtcta.org &nbsp;&nbsp;Got a question for Lori? Email her at: henrile1 (at)&nbsp;nv&nbsp;(dot)&nbsp;ccsd&nbsp;(dot) net&nbsp;]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_84_LoriHenricksen_05-12-21_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Lori Henricksen, director&nbsp;of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the&nbsp;creation of her program and the challenges it presents, as well as the&nbsp;benefits of training teenagers for careers in first response.&nbsp;&nbsp;For Your Information:&nbsp;Lori will be speaking at NAVIGATOR 2021! Check out her session&nbsp;“From High School to High Stress: One High School is Training the First Responders of the Future” on Wednesday, July 14 at 9:00 a.m. (PST)Check out the Veterans Tribute Career and Technical Academy’s website:&nbsp;vtcta.org &nbsp;&nbsp;Got a question for Lori? Email her at: henrile1 (at)&nbsp;nv&nbsp;(dot)&nbsp;ccsd&nbsp;(dot) net&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Hall Ambulance Way with Lavonne Hall and Mark Corum</title>
    <link>https://aedrjournal.org/the-hall-ambulance-way-with-lavonne-hall-and-mark-corum</link>
    <pubDate>2021-04-27T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-hall-ambulance-way-with-lavonne-hall-and-mark-corum</guid>
    <description><![CDATA[Lavonne C. Hall, president and CEO, and Mark&nbsp;Corum, director of media services,&nbsp;discuss the history of Hall Ambulance Service. Hall Ambulance is based in Bakersfield, California, and is celebrating its 50th&nbsp;anniversary this year.&nbsp;They talk about how it started and the milestones it’s achieved along the way.&nbsp;For Your Information:&nbsp;Learn more about Hall Ambulance Service&nbsp;on their website:&nbsp;https://hallamb.com/&nbsp;Facebook: @hallambulanceservice&nbsp;Instagram: @hallambulance&nbsp;Twitter: @hallambulance&nbsp;]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_83_LavonneHall_MarkCorum_03-17-21_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Lavonne C. Hall, president and CEO, and Mark&nbsp;Corum, director of media services,&nbsp;discuss the history of Hall Ambulance Service. Hall Ambulance is based in Bakersfield, California, and is celebrating its 50th&nbsp;anniversary this year.&nbsp;They talk about how it started and the milestones it’s achieved along the way.&nbsp;For Your Information:&nbsp;Learn more about Hall Ambulance Service&nbsp;on their website:&nbsp;https://hallamb.com/&nbsp;Facebook: @hallambulanceservice&nbsp;Instagram: @hallambulance&nbsp;Twitter: @hallambulance&nbsp;]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>How to 911 with Erica Snyder and Sami Pohl</title>
    <link>https://aedrjournal.org/how-to-911-with-erica-snyder-and-sami-pohl</link>
    <pubDate>2021-04-13T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/how-to-911-with-erica-snyder-and-sami-pohl</guid>
    <description><![CDATA[Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services.&nbsp;For Your Information:Check out How to: 911 on other platforms: https://linktr.ee/Howto911Email the podcast hosts directly: howto911 (at) cityofloveland (dot) orgLoveland Emergency Communications Center: https://www.facebook.com/lovelandemergencycommunicationscenter/]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_82_SamiPohlEricaSnyder_02-23-21_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services.&nbsp;For Your Information:Check out How to: 911 on other platforms: https://linktr.ee/Howto911Email the podcast hosts directly: howto911 (at) cityofloveland (dot) orgLoveland Emergency Communications Center: https://www.facebook.com/lovelandemergencycommunicationscenter/]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>One Step at a Time with Sean Ash</title>
    <link>https://aedrjournal.org/one-step-at-a-time-with-sean-ash</link>
    <pubDate>2021-03-30T00:00:00+00:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/one-step-at-a-time-with-sean-ash</guid>
    <description><![CDATA[Sean Ash, an Emergency Call Handler for the London Ambulance Service NHS Trust&nbsp;discusses how he got into emergency dispatching&nbsp;as well as what it’s like to be a dispatcher with a disability.&nbsp;&nbsp;For Your Information:&nbsp;Read the Journal of Emergency Dispatch article about Sean:&nbsp;https://iaedjournal.org/one-step-at-a-time/&nbsp;&nbsp;Donate to Sean’s fundraiser:&nbsp;https://www.justgiving.com/fundraising/goingthextramile&nbsp;&nbsp;Get in touch with Sean:&nbsp;http://facebook.com/seanashx]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_82_SeanAsh_03-09-21_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Sean Ash, an Emergency Call Handler for the London Ambulance Service NHS Trust&nbsp;discusses how he got into emergency dispatching&nbsp;as well as what it’s like to be a dispatcher with a disability.&nbsp;&nbsp;For Your Information:&nbsp;Read the Journal of Emergency Dispatch article about Sean:&nbsp;https://iaedjournal.org/one-step-at-a-time/&nbsp;&nbsp;Donate to Sean’s fundraiser:&nbsp;https://www.justgiving.com/fundraising/goingthextramile&nbsp;&nbsp;Get in touch with Sean:&nbsp;http://facebook.com/seanashx]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>High Expectations and High Support with Chaplain Russ Myers</title>
    <link>https://aedrjournal.org/high-expectations-and-high-support-with-chaplain-russ-myers</link>
    <pubDate>2021-03-02T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/high-expectations-and-high-support-with-chaplain-russ-myers</guid>
    <description><![CDATA[Chaplain Russell Myers, Allina Health EMS, talks about the role of chaplains in EMS and emergency dispatch. He discusses research he's conducted about the most stressful EMS calls as well as things to consider when deciding whether to bring a chaplain into your center.
For Your Information:
Ask Chaplain Myers your questions directly at russellnmyers (at) yahoo (dot) com.
Be on the lookout for Russ's upcoming book, &quot;Because We Care: A Handbook for Chaplaincy in Emergency Medical Services.&quot;
Read more about EMS chaplains:
https://www.ems1.com/ems-products/ems-data-management/articles/374719048-Q-A-How-can-leaders-identify-and-help-EMS-providers-who-need-support/
https://www.ems1.com/paramedic-chief/articles/393547048-EMS-Chaplaincy-Evidence-based-professional-practice/
https://www.ems1.com/patient-care/articles/enhancing-wellbeing-engagement-and-patient-care-in-ems-with-weak-ties-zXfe3ofzXc6FRMx2/
https://www.ems1.com/mental-health/articles/are-you-getting-cold-and-calloused-8skgoQMRK9ozONuw/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_80_RussMyers_02-08-21_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Chaplain Russell Myers, Allina Health EMS, talks about the role of chaplains in EMS and emergency dispatch. He discusses research he's conducted about the most stressful EMS calls as well as things to consider when deciding whether to bring a chaplain into your center.
For Your Information:
Ask Chaplain Myers your questions directly at russellnmyers (at) yahoo (dot) com.
Be on the lookout for Russ's upcoming book, &quot;Because We Care: A Handbook for Chaplaincy in Emergency Medical Services.&quot;
Read more about EMS chaplains:
https://www.ems1.com/ems-products/ems-data-management/articles/374719048-Q-A-How-can-leaders-identify-and-help-EMS-providers-who-need-support/
https://www.ems1.com/paramedic-chief/articles/393547048-EMS-Chaplaincy-Evidence-based-professional-practice/
https://www.ems1.com/patient-care/articles/enhancing-wellbeing-engagement-and-patient-care-in-ems-with-weak-ties-zXfe3ofzXc6FRMx2/
https://www.ems1.com/mental-health/articles/are-you-getting-cold-and-calloused-8skgoQMRK9ozONuw/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Brock's Law with Kim Ruether</title>
    <link>https://aedrjournal.org/brocks-law-with-kim-ruether</link>
    <pubDate>2021-02-16T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/brocks-law-with-kim-ruether</guid>
    <description><![CDATA[Kim Ruether, founder of Project Brock, gives some background on &quot;Brock's Law&quot; and Project Brock, a nonprofit dedicated to preventing sudden cardiac arrest in young people through awareness, education, and action. 
For Your Information:
Read the Journal article about Brock's Law: https://iaedjournal.org/meet-brock/Learn more about Project Brock: https://projectbrock.com/Project Adam: https://www.projectadam.com/HeartsafeschoolsFind out how to protect youth from SCA: https://parentheartwatch.org/Learn CPR: https://citizencpr.org/Find out more about SCA: https://www.sca-aware.org/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_79_KimRuether_01-28-21_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Kim Ruether, founder of Project Brock, gives some background on &quot;Brock's Law&quot; and Project Brock, a nonprofit dedicated to preventing sudden cardiac arrest in young people through awareness, education, and action. 
For Your Information:
Read the Journal article about Brock's Law: https://iaedjournal.org/meet-brock/Learn more about Project Brock: https://projectbrock.com/Project Adam: https://www.projectadam.com/HeartsafeschoolsFind out how to protect youth from SCA: https://parentheartwatch.org/Learn CPR: https://citizencpr.org/Find out more about SCA: https://www.sca-aware.org/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Catching Up with Qatar with Andre Jones</title>
    <link>https://aedrjournal.org/catching-up-with-qatar-with-andre-jones</link>
    <pubDate>2021-01-18T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/catching-up-with-qatar-with-andre-jones</guid>
    <description><![CDATA[Andre Jones, Assistant Executive Director of Communications and Control Centers for Hamad Medical Corporation, talks about what it's like being in emergency communications in Qatar and dispenses some leadership best practices.
For Your Information:
Read Andre's articles: https://iaedjournal.org/?s=andre+jones
Connect with Andre: https://www.linkedin.com/in/andre-jones-mpa-ms-enp-phd-student-2598362a/
Learn more about Hamad Medical Corporation: https://www.hamad.qa/EN/Hospitals-and-services/Ambulance-Service/Pages/default.aspx
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_78_AndreJones_12-16-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Andre Jones, Assistant Executive Director of Communications and Control Centers for Hamad Medical Corporation, talks about what it's like being in emergency communications in Qatar and dispenses some leadership best practices.
For Your Information:
Read Andre's articles: https://iaedjournal.org/?s=andre+jones
Connect with Andre: https://www.linkedin.com/in/andre-jones-mpa-ms-enp-phd-student-2598362a/
Learn more about Hamad Medical Corporation: https://www.hamad.qa/EN/Hospitals-and-services/Ambulance-Service/Pages/default.aspx
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Shaking Up the Status Quo with Captain Kevin Haight</title>
    <link>https://aedrjournal.org/shaking-up-the-status-quo-with-captain-kevin-haight</link>
    <pubDate>2021-01-05T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/shaking-up-the-status-quo-with-captain-kevin-haight</guid>
    <description><![CDATA[Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master's thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it.
For Your Information:
Read the thesis—9-1-1: What's Our Emergency? Diagnosing a Struggling Occupation Serving a Neglected System: https://calhoun.nps.edu/handle/10945/64917
Check out the Denise Amber Lee Foundation: https://www.deniseamberlee.org/
Learn more about Idaho's regional communication centers: https://isp.idaho.gov/communications/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_77_Kevin_Haight_12-09-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master's thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it.
For Your Information:
Read the thesis—9-1-1: What's Our Emergency? Diagnosing a Struggling Occupation Serving a Neglected System: https://calhoun.nps.edu/handle/10945/64917
Check out the Denise Amber Lee Foundation: https://www.deniseamberlee.org/
Learn more about Idaho's regional communication centers: https://isp.idaho.gov/communications/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Other End of the Line with Jennifer Chap</title>
    <link>https://aedrjournal.org/the-other-end-of-the-line-with-jennifer-chap</link>
    <pubDate>2020-12-22T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-other-end-of-the-line-with-jennifer-chap</guid>
    <description><![CDATA[Jennifer Chap, co-founder of BuddyCPR and StrataVerve, discusses sudden cardiac arrest (SCA) from a caller's perspective. She talks about the experience she had when her husband went into SCA and shares the findings of her research and work to improve public awareness and understanding of this topic.
For Your Information:
Sudden Cardiac Arrest (SCA) is a life-threatening emergency that occurs when the heart suddenly stops beating. It strikes people of all ages who may seem to be healthy, even children and teens. 
Link to Chap story that went viral: https://www.clickorlando.com/news/2015/12/09/cat-saves-owners-life/
Link to SCAF and 2015 Baseline Study with video clips: https://www.sca-aware.org/2015-study
Link to SCAF and 2017 Messaging Study with video clips: https://www.sca-aware.org/2017-study
Link to CARES: https://mycares.net/
Link to Call-Push-Shock and tested definition of SCA: https://callpushshock.org/
Link to PSA Survivor Video: https://www.youtube.com/watch?v=niDap1xpf2o&amp;feature=youtu.be
Link to OFD: https://www.orlando.gov/Our-Government/Departments-Offices/Orlando-Fire-Department
Link to BuddyCPR: https://www.facebook.com/BuddyCPR/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_76_JenChap_12-08-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jennifer Chap, co-founder of BuddyCPR and StrataVerve, discusses sudden cardiac arrest (SCA) from a caller's perspective. She talks about the experience she had when her husband went into SCA and shares the findings of her research and work to improve public awareness and understanding of this topic.
For Your Information:
Sudden Cardiac Arrest (SCA) is a life-threatening emergency that occurs when the heart suddenly stops beating. It strikes people of all ages who may seem to be healthy, even children and teens. 
Link to Chap story that went viral: https://www.clickorlando.com/news/2015/12/09/cat-saves-owners-life/
Link to SCAF and 2015 Baseline Study with video clips: https://www.sca-aware.org/2015-study
Link to SCAF and 2017 Messaging Study with video clips: https://www.sca-aware.org/2017-study
Link to CARES: https://mycares.net/
Link to Call-Push-Shock and tested definition of SCA: https://callpushshock.org/
Link to PSA Survivor Video: https://www.youtube.com/watch?v=niDap1xpf2o&amp;feature=youtu.be
Link to OFD: https://www.orlando.gov/Our-Government/Departments-Offices/Orlando-Fire-Department
Link to BuddyCPR: https://www.facebook.com/BuddyCPR/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Heart to Heart with Dr. Dan Cox</title>
    <link>https://aedrjournal.org/heart-to-heart-with-dr-dan-cox</link>
    <pubDate>2020-12-08T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/heart-to-heart-with-dr-dan-cox</guid>
    <description><![CDATA[Dr. Dan Cox, Board President of the Utah Chapter of the American Heart Association (AHA), discusses the AHA's objectives, how community outreach can still function during the COVID-19 pandemic, and whether compressions-only CPR is effective.
For Your Information:
Check out the AHA's website: https://www.heart.org/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_75_Daniel_Cox_12-4-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Dan Cox, Board President of the Utah Chapter of the American Heart Association (AHA), discusses the AHA's objectives, how community outreach can still function during the COVID-19 pandemic, and whether compressions-only CPR is effective.
For Your Information:
Check out the AHA's website: https://www.heart.org/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>All About Proposals for Change with Brett Patterson</title>
    <link>https://aedrjournal.org/all-about-proposals-for-change-with-brett-patterson</link>
    <pubDate>2020-11-24T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/all-about-proposals-for-change-with-brett-patterson</guid>
    <description><![CDATA[Brett Patterson, Chair of the Medical Council of Standards for the IAED, discusses Proposals for Change (PFCs), a key part of the process of protocol evolution that keeps it as up-to-date as possible. He explains how PFCs came about, what makes a compelling proposal, and some common mistakes made when submitting one.
For Your Information:
Read Brett's FAQ articles: https://iaedjournal.org/category/best-practices/faq/
Submit a PFC: https://www.emergencydispatch.org/what-we-do/proposal-for-change
Ask Brett a question directly: brett (at) emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode74_BrettPatterson_10-19-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Brett Patterson, Chair of the Medical Council of Standards for the IAED, discusses Proposals for Change (PFCs), a key part of the process of protocol evolution that keeps it as up-to-date as possible. He explains how PFCs came about, what makes a compelling proposal, and some common mistakes made when submitting one.
For Your Information:
Read Brett's FAQ articles: https://iaedjournal.org/category/best-practices/faq/
Submit a PFC: https://www.emergencydispatch.org/what-we-do/proposal-for-change
Ask Brett a question directly: brett (at) emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Raising Awareness of Rural Suicide Calls with Adrianne Miller</title>
    <link>https://aedrjournal.org/raising-awareness-of-rural-suicide-calls-with-adrianne-miller</link>
    <pubDate>2020-11-10T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/raising-awareness-of-rural-suicide-calls-with-adrianne-miller</guid>
    <description><![CDATA[Adrianne Miller, QA/QI and ETC instructor for Ford County 911 Communications, discusses dealing with suicide calls in rural areas, whether from the callers themselves or from people reporting the aftermath. She talks about her own personal experiences with these calls and the resources emergency dispatchers can use to recover from them.
For Your Information:
National Suicide Prevention Lifeline: 800-273-8255
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode73_AdrianneMiller_09-22-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Adrianne Miller, QA/QI and ETC instructor for Ford County 911 Communications, discusses dealing with suicide calls in rural areas, whether from the callers themselves or from people reporting the aftermath. She talks about her own personal experiences with these calls and the resources emergency dispatchers can use to recover from them.
For Your Information:
National Suicide Prevention Lifeline: 800-273-8255
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Connect and Serve with Samantha Hawkins</title>
    <link>https://aedrjournal.org/connect-and-serve-with-samantha-hawkins</link>
    <pubDate>2020-10-27T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/connect-and-serve-with-samantha-hawkins</guid>
    <description><![CDATA[Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it's like to be a woman of color working in 911.
For Your Information:
Read Samantha's essays:
https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with
https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911
Learn more about the care gap: https://aedrjournal.org/filling-the-care-gap-with-kate-jennings/
Learn more about 911der Women: https://aedrjournal.org/911der-women-with-sara-weston/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode72_SamanthaHawkins_09-21-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it's like to be a woman of color working in 911.
For Your Information:
Read Samantha's essays:
https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with
https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911
Learn more about the care gap: https://aedrjournal.org/filling-the-care-gap-with-kate-jennings/
Learn more about 911der Women: https://aedrjournal.org/911der-women-with-sara-weston/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Giving the All-Clear with Janell Farr and Jenean Hansen</title>
    <link>https://aedrjournal.org/giving-the-all-clear-with-janell-farr-and-jenean-hansen</link>
    <pubDate>2020-10-13T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/giving-the-all-clear-with-janell-farr-and-jenean-hansen</guid>
    <description><![CDATA[Janell Farr, president, and Jenean Hansen, head of programs and operations, discuss their nonprofit the All Clear Foundation, whose aim is to improve the health and wellbeing of first responders through resources like a peer-to-peer app, a mobile wellness tool, and a robust resource database.
For Your Information:
ResponderRel8 (https://responderrel8.com/)—peer-to-peer chat app which, in the absence of widespread peer support programs for all, enables first responders across the country to connect, commiserate and celebrate—anonymously if preferred—without stigma or fear getting in the way. As of October 2020, the app is currently subscription-free to past/present first responders.
You | ResponderStrong (https://you.responderstrong.org/)—free and confidential wellness tool for Responders to recover, recharge and stay strong between shifts. Increase your personal wellbeing through confidential quizzes and content to tap into your own power and potential to succeed, thrive and matter—enhancing your health, wellbeing, and everything in between. 
First Responder Resource Database (https://allclearfoundation.org/resources/) with more than 700 resources to assist first responders and their families. 
COVID-19 Resources for Responders (https://allclearfoundation.org/covid-19-resource-links/) for the unique challenges being faced as a result of the pandemic.
Hundreds of Resources for Families (https://allclearfoundation.org/family-resource-links/) adjusting to new school procedures due to the pandemic.
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode71_JanellFarrJeneanHansen_09-30-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Janell Farr, president, and Jenean Hansen, head of programs and operations, discuss their nonprofit the All Clear Foundation, whose aim is to improve the health and wellbeing of first responders through resources like a peer-to-peer app, a mobile wellness tool, and a robust resource database.
For Your Information:
ResponderRel8 (https://responderrel8.com/)—peer-to-peer chat app which, in the absence of widespread peer support programs for all, enables first responders across the country to connect, commiserate and celebrate—anonymously if preferred—without stigma or fear getting in the way. As of October 2020, the app is currently subscription-free to past/present first responders.
You | ResponderStrong (https://you.responderstrong.org/)—free and confidential wellness tool for Responders to recover, recharge and stay strong between shifts. Increase your personal wellbeing through confidential quizzes and content to tap into your own power and potential to succeed, thrive and matter—enhancing your health, wellbeing, and everything in between. 
First Responder Resource Database (https://allclearfoundation.org/resources/) with more than 700 resources to assist first responders and their families. 
COVID-19 Resources for Responders (https://allclearfoundation.org/covid-19-resource-links/) for the unique challenges being faced as a result of the pandemic.
Hundreds of Resources for Families (https://allclearfoundation.org/family-resource-links/) adjusting to new school procedures due to the pandemic.
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Filling the Care Gap with Kate Jennings</title>
    <link>https://aedrjournal.org/filling-the-care-gap-with-kate-jennings</link>
    <pubDate>2020-09-29T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/filling-the-care-gap-with-kate-jennings</guid>
    <description><![CDATA[Kate Jennings, executive director of Wellington Free Ambulance Clinical Communication Center in New Zealand, discusses her center's programs to text PDIs and PAIs to patients and do welfare checks.
For Your Information:
Check out the Wellington Free site: https://www.wfa.org.nz/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode70_KateJennings_08-24-20_mixdownFINAL.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Kate Jennings, executive director of Wellington Free Ambulance Clinical Communication Center in New Zealand, discusses her center's programs to text PDIs and PAIs to patients and do welfare checks.
For Your Information:
Check out the Wellington Free site: https://www.wfa.org.nz/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>You've Got a Trend in Me with Kerri Hatt and Anthony Minge</title>
    <link>https://aedrjournal.org/youve-got-a-trend-in-me-with-kerri-hatt-and-anthony-minge</link>
    <pubDate>2020-09-15T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/youve-got-a-trend-in-me-with-kerri-hatt-and-anthony-minge</guid>
    <description><![CDATA[Kerri Hatt, editor-in-chief of EMS1 magazine, and Anthony Minge, senior partner with Fitch &amp; Associates, discuss the 2020 EMS Trend Report, which continues a five-year effort to identify how EMS providers, managers, and leaders perceive the challenges impacting the sustainability and future of the industry.
For Your Information:
Read the 2020 EMS Trend Report: https://www.ems1.com/ems-trend-report/articles/2020-ems-trend-report-heed-industry-warning-signs-commit-to-change-rwCWJuICXiSTQ54L/
EMS1: https://www.ems1.com/
Fitch &amp; Associates: https://www.fitchassoc.com/
The 911 Training Institute: https://www.911training.net/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_69_KerriHatt_AnthonyMinge_08-21-20_Promo_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Kerri Hatt, editor-in-chief of EMS1 magazine, and Anthony Minge, senior partner with Fitch &amp; Associates, discuss the 2020 EMS Trend Report, which continues a five-year effort to identify how EMS providers, managers, and leaders perceive the challenges impacting the sustainability and future of the industry.
For Your Information:
Read the 2020 EMS Trend Report: https://www.ems1.com/ems-trend-report/articles/2020-ems-trend-report-heed-industry-warning-signs-commit-to-change-rwCWJuICXiSTQ54L/
EMS1: https://www.ems1.com/
Fitch &amp; Associates: https://www.fitchassoc.com/
The 911 Training Institute: https://www.911training.net/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>BONUS EPISODE: Making Positive Change Where You Are with Rev. France A. Davis</title>
    <link>https://aedrjournal.org/bonus-episode-making-positive-change-where-you-are-with-rev-france-a-davis</link>
    <pubDate>2020-09-08T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/bonus-episode-making-positive-change-where-you-are-with-rev-france-a-davis</guid>
    <description><![CDATA[Reverend France A. Davis, civil rights activist and advisory member of the IAED's new Diversity and Inclusion Board, discusses his background as an activist, the steps we need to take to achieve equality in America, and how emergency dispatch specifically can help effect change.
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_69_RevDavis_07-28-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Reverend France A. Davis, civil rights activist and advisory member of the IAED's new Diversity and Inclusion Board, discusses his background as an activist, the steps we need to take to achieve equality in America, and how emergency dispatch specifically can help effect change.
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Data Left, Right, and Center with Dr. Chris Olola, Greg Scott, and Matt Hirschi</title>
    <link>https://aedrjournal.org/data-left-right-and-center-with-dr-chris-olola-greg-scott-and-matt-hirschi</link>
    <pubDate>2020-09-01T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/data-left-right-and-center-with-dr-chris-olola-greg-scott-and-matt-hirschi</guid>
    <description><![CDATA[Dr. Chris Olola, Director of Research for the IAED, Greg Scott, Associate Director of Protocol Evolution, and Matt Hirschi, Data Analyst, discuss the IAED's data center: what it is, how it came to be, and how it can benefit your agency.
For Your Information:
Check out the data center dashboards: https://www.emergencydispatch.org/data-center-dashboards
Have a question for the research team? Email them at ARCresearchteam @ emergencydispatch (dot) org.
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_68_ChrisGregMatt_07-28-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Dr. Chris Olola, Director of Research for the IAED, Greg Scott, Associate Director of Protocol Evolution, and Matt Hirschi, Data Analyst, discuss the IAED's data center: what it is, how it came to be, and how it can benefit your agency.
For Your Information:
Check out the data center dashboards: https://www.emergencydispatch.org/data-center-dashboards
Have a question for the research team? Email them at ARCresearchteam @ emergencydispatch (dot) org.
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>In It to WIN It with Chandy Ghosh and Monica Million</title>
    <link>https://aedrjournal.org/in-it-to-win-it-with-chandy-ghosh-and-monica-million</link>
    <pubDate>2020-08-18T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/in-it-to-win-it-with-chandy-ghosh-and-monica-million</guid>
    <description><![CDATA[Chandy Ghosh and Monica Million, co-founders of NENA's WIN initiative, discuss the need for spaces dedicated to women in 911 as well as WIN's objectives.
Learn more about WIN:
https://www.nena.org/page/win
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_67_ChandyGhosh_MonicaMillion_07-22-20_mixdown2.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Chandy Ghosh and Monica Million, co-founders of NENA's WIN initiative, discuss the need for spaces dedicated to women in 911 as well as WIN's objectives.
Learn more about WIN:
https://www.nena.org/page/win
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Freedom House Ambulance Service with Kari Dickerson</title>
    <link>https://aedrjournal.org/freedom-house-ambulance-service-with-kari-dickerson</link>
    <pubDate>2020-08-04T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/freedom-house-ambulance-service-with-kari-dickerson</guid>
    <description><![CDATA[Kari Dickerson, firefighter, paramedic, and Director of Diversity and Membership for the National EMS Museum, discusses Freedom House Ambulance Service, one of the first ever EMS programs, and its influence on modern emergency medicine.
Want to learn more about Freedom House? These links are a good place to start:
https://www.facebook.com/istandwithfreedomhouse/
http://traumedypodcast.com/episode-5-freedom-house-director-gene-starzenski/
https://www.emsworld.com/article/1222574/forgotten-legacy-freedom-house
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_66_KariDickerson_07-01-20_mixdownFINAL.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Kari Dickerson, firefighter, paramedic, and Director of Diversity and Membership for the National EMS Museum, discusses Freedom House Ambulance Service, one of the first ever EMS programs, and its influence on modern emergency medicine.
Want to learn more about Freedom House? These links are a good place to start:
https://www.facebook.com/istandwithfreedomhouse/
http://traumedypodcast.com/episode-5-freedom-house-director-gene-starzenski/
https://www.emsworld.com/article/1222574/forgotten-legacy-freedom-house
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>911der Women with Sara Weston</title>
    <link>https://aedrjournal.org/911der-women-with-sara-weston</link>
    <pubDate>2020-07-21T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/911der-women-with-sara-weston</guid>
    <description><![CDATA[Sara Weston, senior project consultant for 911 Authority, discusses 911der Women, a group she created for women in careers touching 911 to connect with and support one another.
For Your Information:
https://www.911derwomen.com/
https://www.911training.net/post/911derwomen
https://www.instagram.com/911derwomen/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_65_SaraWeston_06-30-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Sara Weston, senior project consultant for 911 Authority, discusses 911der Women, a group she created for women in careers touching 911 to connect with and support one another.
For Your Information:
https://www.911derwomen.com/
https://www.911training.net/post/911derwomen
https://www.instagram.com/911derwomen/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>911 Citizens' Academy with Sarah Smith</title>
    <link>https://aedrjournal.org/911-citizens-academy-with-sarah-smith</link>
    <pubDate>2020-07-07T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/911-citizens-academy-with-sarah-smith</guid>
    <description><![CDATA[Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center's 911 Citizens' Academy—what it is, who it's for, and how to institute one in your own center.
For Your Information:
https://www.pennco.org/citizens911
https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_64_SarahSmith_6-4-20_mixdown1.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center's 911 Citizens' Academy—what it is, who it's for, and how to institute one in your own center.
For Your Information:
https://www.pennco.org/citizens911
https://rapidcityjournal.com/news/local/dispatchers-offer-a-look-inside-the-nerve-center-of-emergency/article_c62b4418-7813-5739-9236-b7dfd86e7f98.html
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Implicit Bias with Liz Belmonte</title>
    <link>https://aedrjournal.org/implicit-bias-with-liz-belmonte</link>
    <pubDate>2020-06-23T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/implicit-bias-with-liz-belmonte</guid>
    <description><![CDATA[Liz Belmonte, training supervisor at Cambridge Emergency Communications, discusses implicit bias, including how it can affect every step of an emergency police call, from the caller to the dispatcher to the responding police officer. 
For Your Information:
Test your implicit biases: https://perception.org/research/implicit-bias/
Watch Dr. Mahzarin R. Banaji explain hidden biases: https://www.youtube.com/watch?v=XK_G-rkXenM&amp;t=2s
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_63_LizBelmonte_6-4-20_mixdownFINAL.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Liz Belmonte, training supervisor at Cambridge Emergency Communications, discusses implicit bias, including how it can affect every step of an emergency police call, from the caller to the dispatcher to the responding police officer. 
For Your Information:
Test your implicit biases: https://perception.org/research/implicit-bias/
Watch Dr. Mahzarin R. Banaji explain hidden biases: https://www.youtube.com/watch?v=XK_G-rkXenM&amp;t=2s
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>An Isolated Existence with Jennet Sullivan</title>
    <link>https://aedrjournal.org/an-isolated-existence-with-jennet-sullivan</link>
    <pubDate>2020-06-09T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/an-isolated-existence-with-jennet-sullivan</guid>
    <description><![CDATA[Jennet Sullivan, Accreditation and Compliance Coordinator for Cedar Park Police Department, discusses domestic violence and abuse by sharing her mother's experience and outlining things emergency dispatchers should remember when taking these calls.
For Your Information:
The following are resources for victims of domestic abuse and anyone wanting to learn more.
www.thehotline.org/help/
Helping teenagers create healthy relationships: www.loveisrespect.org/
ncadv.org/
www.futureswithoutviolence.org/
www.nrcdv.org/
How to talk with kids about domestic violence: www.domesticshelters.org/articles/chi…tic-violence
www.thehotline.org/help/help-for-f…nds-and-family/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_62_JennetSullivan_05-05-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Jennet Sullivan, Accreditation and Compliance Coordinator for Cedar Park Police Department, discusses domestic violence and abuse by sharing her mother's experience and outlining things emergency dispatchers should remember when taking these calls.
For Your Information:
The following are resources for victims of domestic abuse and anyone wanting to learn more.
www.thehotline.org/help/
Helping teenagers create healthy relationships: www.loveisrespect.org/
ncadv.org/
www.futureswithoutviolence.org/
www.nrcdv.org/
How to talk with kids about domestic violence: www.domesticshelters.org/articles/chi…tic-violence
www.thehotline.org/help/help-for-f…nds-and-family/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Handle with Care with Tina DeCola</title>
    <link>https://aedrjournal.org/handle-with-care-with-tina-decola</link>
    <pubDate>2020-05-26T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/handle-with-care-with-tina-decola</guid>
    <description><![CDATA[Tina DeCola, Communications Specialist Supervisor for Las Vegas Fire and Rescue, discusses the call that got her interested in human trafficking, signs emergency dispatchers can look for to spot potential trafficking calls, and the perspectives of trafficking victims.
For Your Information:
If you would like to contact Tina regarding her training on handling human trafficking calls, you can reach her at tdecola @ lasvegasnevada (dot) gov
Denise Amber Lee Foundation: www.deniseamberlee.org/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_61_TinaDeCola_04-21-20_mixdown2.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Tina DeCola, Communications Specialist Supervisor for Las Vegas Fire and Rescue, discusses the call that got her interested in human trafficking, signs emergency dispatchers can look for to spot potential trafficking calls, and the perspectives of trafficking victims.
For Your Information:
If you would like to contact Tina regarding her training on handling human trafficking calls, you can reach her at tdecola @ lasvegasnevada (dot) gov
Denise Amber Lee Foundation: www.deniseamberlee.org/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>More Than a Pile of Data with Todd Stout</title>
    <link>https://aedrjournal.org/more-than-a-pile-of-data-with-todd-stout</link>
    <pubDate>2020-05-12T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/more-than-a-pile-of-data-with-todd-stout</guid>
    <description><![CDATA[Todd Stout, president and founder of FirstWatch, discusses the role of FirstWatch in COVID-19 surveillance, lessons learned from the Ebola virus outbreak, and the importance of emergency dispatchers increasing their resilience.
For Your Information:
FirstWatch website: www.firstwatch.net/
Learn more about Health Intelligence: www.firstwatch.net/hi/
Paramedic Chiefs of Canada webinar featuring FirstWatch, Snohomish County 911, and Orleans Parish Communication District: www.firstwatch.net/paramedic-chief…rt-3-april-9th/
ResilientFirst with Mike Taigman: www.firstwatch.net/resilientfirst-…binar-10-24-19/
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_60_ToddStout_04-27-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Todd Stout, president and founder of FirstWatch, discusses the role of FirstWatch in COVID-19 surveillance, lessons learned from the Ebola virus outbreak, and the importance of emergency dispatchers increasing their resilience.
For Your Information:
FirstWatch website: www.firstwatch.net/
Learn more about Health Intelligence: www.firstwatch.net/hi/
Paramedic Chiefs of Canada webinar featuring FirstWatch, Snohomish County 911, and Orleans Parish Communication District: www.firstwatch.net/paramedic-chief…rt-3-april-9th/
ResilientFirst with Mike Taigman: www.firstwatch.net/resilientfirst-…binar-10-24-19/
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The New Normal with Director Tyrell Morris</title>
    <link>https://aedrjournal.org/the-new-normal-with-director-tyrell-morris</link>
    <pubDate>2020-05-05T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-new-normal-with-director-tyrell-morris</guid>
    <description><![CDATA[Director Tyrell Morris, Orleans Parish Communication District, discusses the implementation of Protocol 36: Pandemic, Epidemic, and Outbreak (Surveillance and Triage), the role of video triage in COVID-19 calls, and New Orleans's self-quarantine registry.
For Your Information:
OPCD's COVID-19 ECC Resources: opcdla.gov/covid-19-ecc-resources/
SHOWUP: S – Sincere; H–Honest; O–Optimistic; W–Well-informed; U–Upbeat; and P– Procedurally Compliant
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_60_TyrellMorris_04-22-20_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Director Tyrell Morris, Orleans Parish Communication District, discusses the implementation of Protocol 36: Pandemic, Epidemic, and Outbreak (Surveillance and Triage), the role of video triage in COVID-19 calls, and New Orleans's self-quarantine registry.
For Your Information:
OPCD's COVID-19 ECC Resources: opcdla.gov/covid-19-ecc-resources/
SHOWUP: S – Sincere; H–Honest; O–Optimistic; W–Well-informed; U–Upbeat; and P– Procedurally Compliant
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>COVID-19 Surveillance with Terry Peterson</title>
    <link>https://aedrjournal.org/covid-19-surveillance-with-terry-peterson</link>
    <pubDate>2020-04-28T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/covid-19-surveillance-with-terry-peterson</guid>
    <description><![CDATA[Terry Peterson, Deputy Director of Snohomish County 911, discusses his center's implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they're planning for the future.
For Your Information:
Download Protocol 36 and stay up-to-date on COVID-19 communications: www.emergencydispatch.org/COVID-19-Communications
Snohomish County 911's website: snohomishcountywa.gov/5589/COVID-19-Response
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_59_TerryPeterson_04-21-20_mixdown2.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Terry Peterson, Deputy Director of Snohomish County 911, discusses his center's implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they're planning for the future.
For Your Information:
Download Protocol 36 and stay up-to-date on COVID-19 communications: www.emergencydispatch.org/COVID-19-Communications
Snohomish County 911's website: snohomishcountywa.gov/5589/COVID-19-Response
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Side Effects May Vary (Part 2) with Anne Camaro and Jeremy DeMar</title>
    <link>https://aedrjournal.org/side-effects-may-vary-part-2-with-anne-camaro-and-jeremy-demar</link>
    <pubDate>2019-12-10T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/side-effects-may-vary-part-2-with-anne-camaro-and-jeremy-demar</guid>
    <description><![CDATA[Isabel talks with Anne Camaro, assistant director of administration and training with the Cambridge Emergency Communications Department, and Jeremy DeMar, director of emergency communications for the city of Springfield, MA. They continue the discussion about the friends and family of 911 stress survey, including how it was distributed and what its results mean for dispatch as a profession.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_56_Anne-Jeremy_10-10-19_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Anne Camaro, assistant director of administration and training with the Cambridge Emergency Communications Department, and Jeremy DeMar, director of emergency communications for the city of Springfield, MA. They continue the discussion about the friends and family of 911 stress survey, including how it was distributed and what its results mean for dispatch as a profession.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Side Effects May Vary (Part 1) with Liz Belmonte and Adam Timm</title>
    <link>https://aedrjournal.org/side-effects-may-vary-part-1-with-liz-belmonte-and-adam-timm</link>
    <pubDate>2019-11-26T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/side-effects-may-vary-part-1-with-liz-belmonte-and-adam-timm</guid>
    <description><![CDATA[Isabel talks with Liz Belmonte, training supervisor at Cambridge Emergency Communications, and Adam Timm, a 911 trainer and consultant. They discuss a survey about the effects of dispatch stress on emergency dispatchers' families, the importance of resilience, and things you can do now to minimize negative effects.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_55_Friends-and-Family-of-911-Stress-Part-1_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Liz Belmonte, training supervisor at Cambridge Emergency Communications, and Adam Timm, a 911 trainer and consultant. They discuss a survey about the effects of dispatch stress on emergency dispatchers' families, the importance of resilience, and things you can do now to minimize negative effects.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Addressed to the Nines with Drew Cooper, M.C. Baldwin, and Dawn Dilego</title>
    <link>https://aedrjournal.org/addressed-to-the-nines-with-drew-cooper-m-c-baldwin-and-dawn-dilego</link>
    <pubDate>2019-11-12T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/addressed-to-the-nines-with-drew-cooper-m-c-baldwin-and-dawn-dilego</guid>
    <description><![CDATA[Isabel talks with Drew Cooper of the Rural Utah Project, M.C. Baldwin of the Navajo Nation Addressing Authority, and Dawn Dilego of the Bluff Fire Department. They discuss a lack of formal addresses in the Navajo Nation, the steps being taken to improve the situation, and how it effects emergency response in the area.
For Your Information:
Rural Utah Project website: https://www.ruralutahproject.org
Learn more about Plus codes: https://plus.codes
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_54_Drew-Cooper-10-07-19_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Drew Cooper of the Rural Utah Project, M.C. Baldwin of the Navajo Nation Addressing Authority, and Dawn Dilego of the Bluff Fire Department. They discuss a lack of formal addresses in the Navajo Nation, the steps being taken to improve the situation, and how it effects emergency response in the area.
For Your Information:
Rural Utah Project website: https://www.ruralutahproject.org
Learn more about Plus codes: https://plus.codes
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Advanced SEND with Bonni Stockman and Darren Judd</title>
    <link>https://aedrjournal.org/advanced-send-with-bonni-stockman-and-darren-judd</link>
    <pubDate>2019-10-29T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/advanced-send-with-bonni-stockman-and-darren-judd</guid>
    <description><![CDATA[Isabel talks with Bonni Stockman, associate director of instructor services at IAED, and Darren Judd, program administrator for PDC. They discuss the development of the Advanced SEND protocol, how it works, and its purpose in emergency dispatch.
For Your Information:
More information on excited delirium: https://www.policeone.com/emotionally-disturbed-persons-edp/videos/reality-training-how-to-handle-excited-delirium-cases-64n16QYRUGYeiFmq/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_53_Advanced_SEND-Bonni-Stockman-Darren-Judd_09-24-19_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Bonni Stockman, associate director of instructor services at IAED, and Darren Judd, program administrator for PDC. They discuss the development of the Advanced SEND protocol, how it works, and its purpose in emergency dispatch.
For Your Information:
More information on excited delirium: https://www.policeone.com/emotionally-disturbed-persons-edp/videos/reality-training-how-to-handle-excited-delirium-cases-64n16QYRUGYeiFmq/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Preparing Your Poster with Dr. Chris Olola</title>
    <link>https://aedrjournal.org/preparing-your-poster-with-dr-chris-olola</link>
    <pubDate>2019-10-15T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/preparing-your-poster-with-dr-chris-olola</guid>
    <description><![CDATA[Isabel talks with Dr. Chris Olola, IAED's Director of Research and Biomedical Informatics. They discuss what a research poster is, how to create one, and why you can and should submit one for NAVIGATOR 2020.
For Your Information:
Learn more about posters here: https://aedrjournal.org/poster-resources/
Need some more guidance? Use this step-by-step form: https://www.surveymonkey.com/r/Nav2020posters
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_52_Chris-Olola_Research-Poster_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Chris Olola, IAED's Director of Research and Biomedical Informatics. They discuss what a research poster is, how to create one, and why you can and should submit one for NAVIGATOR 2020.
For Your Information:
Learn more about posters here: https://aedrjournal.org/poster-resources/
Need some more guidance? Use this step-by-step form: https://www.surveymonkey.com/r/Nav2020posters
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Restart a Heart with Jason Carlyon</title>
    <link>https://aedrjournal.org/restart-a-heart-with-jason-carlyon</link>
    <pubDate>2019-10-01T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/restart-a-heart-with-jason-carlyon</guid>
    <description><![CDATA[Isabel talks with Jason Carlyon, Community and Engagement Coordinator for Yorkshire Ambulance Service. They discuss the origins of Restart a Heart day, the role of bystanders in cardiac arrest survival, and how to bolster community engagement via your ambulance service.
For Your Information:
International Liaison Committee on Resuscitation (ILCOR) website: https://www.ilcor.org/world-restart-a-heart-2019/
Restart a Heart website: https://www.restartaheart.yas.nhs.uk/
Want to get involved in a study? Have a question? Want us to cover a topic? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode51_Jason-Carlyon_09-20-19_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Jason Carlyon, Community and Engagement Coordinator for Yorkshire Ambulance Service. They discuss the origins of Restart a Heart day, the role of bystanders in cardiac arrest survival, and how to bolster community engagement via your ambulance service.
For Your Information:
International Liaison Committee on Resuscitation (ILCOR) website: https://www.ilcor.org/world-restart-a-heart-2019/
Restart a Heart website: https://www.restartaheart.yas.nhs.uk/
Want to get involved in a study? Have a question? Want us to cover a topic? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Turn the Bleed Around with Greg Scott and Dr. Paul Stiegler</title>
    <link>https://aedrjournal.org/turn-the-bleed-around-with-greg-scott-and-dr-paul-stiegler</link>
    <pubDate>2019-09-03T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/turn-the-bleed-around-with-greg-scott-and-dr-paul-stiegler</guid>
    <description><![CDATA[Isabel talks with Greg Scott, IAED Associate Director of Protocol Evolution, and Dr. Paul Stiegler, emergency physician. They discuss the need for a new tourniquet protocol, the research that went into creating it, and the situations in which it will be used.
For Your Information:
Stop the Bleed: https://www.dhs.gov/stopthebleed
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_50_Greg_Scott_Paul_Stiegler_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Greg Scott, IAED Associate Director of Protocol Evolution, and Dr. Paul Stiegler, emergency physician. They discuss the need for a new tourniquet protocol, the research that went into creating it, and the situations in which it will be used.
For Your Information:
Stop the Bleed: https://www.dhs.gov/stopthebleed
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Shedding Light on Shift Work with Andrew Moore-Ede</title>
    <link>https://aedrjournal.org/shedding-light-on-shift-work-with-andrew-moore-ede</link>
    <pubDate>2019-08-20T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/shedding-light-on-shift-work-with-andrew-moore-ede</guid>
    <description><![CDATA[Isabel talks with Andrew Moore-Ede, a consultant for CIRCADIAN Light. They discuss the impact of shift work on the human body, how different wavelengths of light have different effects, and things to do to help regulate your circadian rhythm.
For Your Information:
CIRCADIAN's website: https://www.circadian.com/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_49_Andrew_Moore-Ede_08-01-19_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Andrew Moore-Ede, a consultant for CIRCADIAN Light. They discuss the impact of shift work on the human body, how different wavelengths of light have different effects, and things to do to help regulate your circadian rhythm.
For Your Information:
CIRCADIAN's website: https://www.circadian.com/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Ethical Tension with Jerry Overton</title>
    <link>https://aedrjournal.org/ethical-tension-with-jerry-overton</link>
    <pubDate>2019-08-06T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/ethical-tension-with-jerry-overton</guid>
    <description><![CDATA[Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch and chair of IAED's institutional review board. They discuss the function of IRBs, the relatively recent shift in science to protecting the rights of its patients, and how research affects the protocol.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_48-Jerry-Overton_7-19-19_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch and chair of IAED's institutional review board. They discuss the function of IRBs, the relatively recent shift in science to protecting the rights of its patients, and how research affects the protocol.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Processing Trauma with Dr. David Rozek</title>
    <link>https://aedrjournal.org/processing-trauma-with-dr-david-rozek</link>
    <pubDate>2019-07-23T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/processing-trauma-with-dr-david-rozek</guid>
    <description><![CDATA[Isabel talks with Dr. David Rozek, a clinical psychologist at the University of Utah. They discuss similarities between veterans and first responders, what cognitive processing therapy focuses on, and how to begin managing the effects of trauma in your own life right now.
For Your Information:
National Center for Veteran Studies (Utah chapter): https://veterans.utah.edu/
If you live in Utah and are an emergency dispatcher, you're eligible to participate in a clinical trial about Cognitive Processing Therapy and/or receive free therapy for PTSD: https://veterans.utah.edu/clinical-services/
Find a therapist who uses Cognitive Processing Therapy near you: https://cptforptsd.com/cpt-provider-roster/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_47_David_Rozek-06-27-2019_mixdown4.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. David Rozek, a clinical psychologist at the University of Utah. They discuss similarities between veterans and first responders, what cognitive processing therapy focuses on, and how to begin managing the effects of trauma in your own life right now.
For Your Information:
National Center for Veteran Studies (Utah chapter): https://veterans.utah.edu/
If you live in Utah and are an emergency dispatcher, you're eligible to participate in a clinical trial about Cognitive Processing Therapy and/or receive free therapy for PTSD: https://veterans.utah.edu/clinical-services/
Find a therapist who uses Cognitive Processing Therapy near you: https://cptforptsd.com/cpt-provider-roster/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Every Member a Mentor with Kim O'Donnell</title>
    <link>https://aedrjournal.org/every-member-a-mentor-with-kim-odonnell</link>
    <pubDate>2019-07-09T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/every-member-a-mentor-with-kim-odonnell</guid>
    <description><![CDATA[Isabel talks with Kim O'Donnell, Commander for Communications Education &amp; Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching.
For Your Information:
To learn more about leadership training, check out our podcast about the CCM program: https://aedrjournal.org/leadership-training-days-with-anthony-minge-and-joe-coons/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_46_Kim_ODonnell_06-20-19_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Kim O'Donnell, Commander for Communications Education &amp; Quality Improvement for Toronto Paramedic Services. They discuss the role of curiosity in mentorship, the new feedback sandwich, and the difference between mentoring, training, and coaching.
For Your Information:
To learn more about leadership training, check out our podcast about the CCM program: https://aedrjournal.org/leadership-training-days-with-anthony-minge-and-joe-coons/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Leadership Training Days with Anthony Minge and Joe Coons</title>
    <link>https://aedrjournal.org/leadership-training-days-with-anthony-minge-and-joe-coons</link>
    <pubDate>2019-06-25T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/leadership-training-days-with-anthony-minge-and-joe-coons</guid>
    <description><![CDATA[Isabel talks with Anthony Minge, Senior Partner with Fitch &amp; Associates, and Joe Coons, Director of Safety and Communications for LifeFlight Eagle. Together they discuss the Communication Center Manager Program, the kinds of research projects that CCM participants do, and why disseminating the results of those projects is important.
For Your Information:
Fitch &amp; Associates' Communication Center Manager (CCM) Program: https://www.fitchassoc.com/communication-center-manager-program/
DiSC personality profiles: https://www.discprofile.com/what-is-disc/overview/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/05-30-19_Episode45_Anthony_Minge_Joe_Coons_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Anthony Minge, Senior Partner with Fitch &amp; Associates, and Joe Coons, Director of Safety and Communications for LifeFlight Eagle. Together they discuss the Communication Center Manager Program, the kinds of research projects that CCM participants do, and why disseminating the results of those projects is important.
For Your Information:
Fitch &amp; Associates' Communication Center Manager (CCM) Program: https://www.fitchassoc.com/communication-center-manager-program/
DiSC personality profiles: https://www.discprofile.com/what-is-disc/overview/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Tell Me Why with Steve Zenes</title>
    <link>https://aedrjournal.org/tell-me-why-with-steve-zenes</link>
    <pubDate>2019-05-14T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/tell-me-why-with-steve-zenes</guid>
    <description><![CDATA[Isabel talks with Steve Zenes, 911 Operations Coordinator with the Morris County Communications Center. They discuss how police dispatch is different from fire and EMS, why &quot;Tell me exactly what happened&quot; matters, and parallels between police work and research.
For Your Information:
Link to Steve's poster: https://aedrjournal.org/evaluating-the-effect-of-proper-use-of-tell-me-exactly-what-happened-case-entry-questions-on-chief-complaint-selection-and-information-gathering-at-emergency-police-dispatch/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_44-2019-02-05-SteveZenes_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Steve Zenes, 911 Operations Coordinator with the Morris County Communications Center. They discuss how police dispatch is different from fire and EMS, why &quot;Tell me exactly what happened&quot; matters, and parallels between police work and research.
For Your Information:
Link to Steve's poster: https://aedrjournal.org/evaluating-the-effect-of-proper-use-of-tell-me-exactly-what-happened-case-entry-questions-on-chief-complaint-selection-and-information-gathering-at-emergency-police-dispatch/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>An Education in Trauma with Dr. Stella Benami</title>
    <link>https://aedrjournal.org/an-education-in-trauma-with-dr-stella-benami</link>
    <pubDate>2019-04-30T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/an-education-in-trauma-with-dr-stella-benami</guid>
    <description><![CDATA[Isabel talks with Dr. Stella Benami, researcher and former emergency dispatcher. They discuss how Dr. Benami's experiences in dispatch inspired her dissertation, the difference between compassion fatigue and burnout, and the biggest factors in the mental health of emergency dispatchers.
For Your Information:
Link to the podcast episode on emotional labor: https://aedrjournal.org/youve-got-me-doing-emotional-labor-with-dr-sharon-mastracci-and-ian-adams/
Brower Psychological: http://browerpsychological.com/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode_43_Stella_Benami_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Stella Benami, researcher and former emergency dispatcher. They discuss how Dr. Benami's experiences in dispatch inspired her dissertation, the difference between compassion fatigue and burnout, and the biggest factors in the mental health of emergency dispatchers.
For Your Information:
Link to the podcast episode on emotional labor: https://aedrjournal.org/youve-got-me-doing-emotional-labor-with-dr-sharon-mastracci-and-ian-adams/
Brower Psychological: http://browerpsychological.com/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Show Me the Evidence with Dr. Mike Barnum</title>
    <link>https://aedrjournal.org/show-me-the-evidence-with-dr-mike-barnum</link>
    <pubDate>2019-04-16T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/show-me-the-evidence-with-dr-mike-barnum</guid>
    <description><![CDATA[Isabel talks with Dr. Mike Barnum, an emergency medicine physician in Las Vegas. They discuss how evidence informs practice, the different types of evidence, and how to integrate sound data into your center.
For Your Information:
AMR Las Vegas: https://www.amr.net/locations/operations/nevada/las-vegas/las-vegas-event-medical
American College of Emergency Physicians: https://www.acep.org/
American Academy of Emergency Medicine: https://www.aaem.org/
National Association of EMS Physicians: https://naemsp.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode42-2019-03-29Mike_Barnum_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Mike Barnum, an emergency medicine physician in Las Vegas. They discuss how evidence informs practice, the different types of evidence, and how to integrate sound data into your center.
For Your Information:
AMR Las Vegas: https://www.amr.net/locations/operations/nevada/las-vegas/las-vegas-event-medical
American College of Emergency Physicians: https://www.acep.org/
American Academy of Emergency Medicine: https://www.aaem.org/
National Association of EMS Physicians: https://naemsp.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Potential Exposure with Dr. Mike McEvoy</title>
    <link>https://aedrjournal.org/potential-exposure-with-dr-mike-mcevoy</link>
    <pubDate>2019-04-02T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/potential-exposure-with-dr-mike-mcevoy</guid>
    <description><![CDATA[Isabel talks with Dr. Mike McEvoy, EMS Coordinator for Saratoga County. They discuss common myths about bystander and responder potential for opioid exposure, the symptoms of an opioid overdose, and how to keep callers safe.
For Your Information:
The article in the Journal that Mike responded to: https://iaedjournal.org/when-you-need-it-most/
Mike's response article: https://iaedjournal.org/scene-safety-in-an-opioid-epidemic/
American College of Medical Toxicology (ACMT) and American Academy of Clinical Toxicology (AACT) position statement: https://www.tandfonline.com/doi/full/10.1080/15563650.2017.1373782
Prehospital Emergency Care article: https://www.tandfonline.com/doi/abs/10.1080/10903127.2017.1367446?journalCode=ipec20
NIOSH recommendations: https://www.cdc.gov/niosh/topics/opioids/fieldinvestigations.html
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode43-2019-02-28-MikeMcEvoy_BB_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Mike McEvoy, EMS Coordinator for Saratoga County. They discuss common myths about bystander and responder potential for opioid exposure, the symptoms of an opioid overdose, and how to keep callers safe.
For Your Information:
The article in the Journal that Mike responded to: https://iaedjournal.org/when-you-need-it-most/
Mike's response article: https://iaedjournal.org/scene-safety-in-an-opioid-epidemic/
American College of Medical Toxicology (ACMT) and American Academy of Clinical Toxicology (AACT) position statement: https://www.tandfonline.com/doi/full/10.1080/15563650.2017.1373782
Prehospital Emergency Care article: https://www.tandfonline.com/doi/abs/10.1080/10903127.2017.1367446?journalCode=ipec20
NIOSH recommendations: https://www.cdc.gov/niosh/topics/opioids/fieldinvestigations.html
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Care in Place with Dr. Karen Abrashkin</title>
    <link>https://aedrjournal.org/care-in-place-with-dr-karen-abrashkin</link>
    <pubDate>2019-03-19T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/care-in-place-with-dr-karen-abrashkin</guid>
    <description><![CDATA[Isabel talks with Dr. Karen Abrashkin, Medical Director of the House Calls Program and the Clinical Call Center for Northwell Health. They discuss how the House Calls Program works, the benefits of aging in place, and the complexities of DNRs.
For Your Information:
Independence at Home: https://innovation.cms.gov/initiatives/independence-at-home/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode42-2019-01-18-KarenAbrashkin_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Karen Abrashkin, Medical Director of the House Calls Program and the Clinical Call Center for Northwell Health. They discuss how the House Calls Program works, the benefits of aging in place, and the complexities of DNRs.
For Your Information:
Independence at Home: https://innovation.cms.gov/initiatives/independence-at-home/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>By Responders For Responders with Rhonda Kelly</title>
    <link>https://aedrjournal.org/by-responders-for-responders-with-rhonda-kelly</link>
    <pubDate>2019-03-05T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/by-responders-for-responders-with-rhonda-kelly</guid>
    <description><![CDATA[Isabel talks with Rhonda Kelly, ResponderStrong Program Manager at the National Mental Health Innovation Center. They discuss Rhonda's circuitous route to her current career, barriers to emergency responders getting mental health help they need, and where mental health treatment is heading.
For Your Information:
The theater shooting Rhonda mentions around 5:45 is the one that took place in Aurora, CO, in 2012.
National Mental Health Innovation Center website: http://mentalhealthinnovation.org/
&quot;Taking Care of Our Own: Mental Health Among Colorado Emergency Responders&quot; https://responderstrong.org/responderstrong-survey-report/
ResponderStrong website: https://responderstrong.org/
ResponderStrong Facebook page: https://www.facebook.com/ResponderStrong/
Status: Code 4, Inc. website, which has documentaries showing how responders bring trauma home: https://www.sc4i.org/lifelines
Matt Vogl's TEDx talk about Virtual Reality and mental health: https://www.youtube.com/watch?v=ynMv1sNggyc
If you are experiencing suicidal thoughts, please call one of the following hotlines:
Australia: 13 11 14
Canada (outside Montreal): 1-866-277-3553
Canada (Montreal): 514-723-4000
United Kingdom: 116 123
United States: 1-800-273-8255
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode41-2019-01-10-RhondaKelly_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Rhonda Kelly, ResponderStrong Program Manager at the National Mental Health Innovation Center. They discuss Rhonda's circuitous route to her current career, barriers to emergency responders getting mental health help they need, and where mental health treatment is heading.
For Your Information:
The theater shooting Rhonda mentions around 5:45 is the one that took place in Aurora, CO, in 2012.
National Mental Health Innovation Center website: http://mentalhealthinnovation.org/
&quot;Taking Care of Our Own: Mental Health Among Colorado Emergency Responders&quot; https://responderstrong.org/responderstrong-survey-report/
ResponderStrong website: https://responderstrong.org/
ResponderStrong Facebook page: https://www.facebook.com/ResponderStrong/
Status: Code 4, Inc. website, which has documentaries showing how responders bring trauma home: https://www.sc4i.org/lifelines
Matt Vogl's TEDx talk about Virtual Reality and mental health: https://www.youtube.com/watch?v=ynMv1sNggyc
If you are experiencing suicidal thoughts, please call one of the following hotlines:
Australia: 13 11 14
Canada (outside Montreal): 1-866-277-3553
Canada (Montreal): 514-723-4000
United Kingdom: 116 123
United States: 1-800-273-8255
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Mapping It Out with Lindsy Bentley</title>
    <link>https://aedrjournal.org/mapping-it-out-with-lindsy-bentley</link>
    <pubDate>2019-02-19T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/mapping-it-out-with-lindsy-bentley</guid>
    <description><![CDATA[Isabel talks with Lindsy Bentley, a GIS professional working in Utah. They discuss the role of GIS in emergency response, the ever-changing nature of maps, and how emergency dispatchers can better direct responders.
For Your Information:
Project Lifesaver: https://projectlifesaver.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode40-2018-11-16-LindsyBently_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Lindsy Bentley, a GIS professional working in Utah. They discuss the role of GIS in emergency response, the ever-changing nature of maps, and how emergency dispatchers can better direct responders.
For Your Information:
Project Lifesaver: https://projectlifesaver.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Triaging Trans Patients with Jamie Foster</title>
    <link>https://aedrjournal.org/triaging-trans-patients-with-jamie-foster</link>
    <pubDate>2019-02-05T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/triaging-trans-patients-with-jamie-foster</guid>
    <description><![CDATA[Isabel talks with Jamie Foster, a trainer for the South Western Ambulance Service in the U.K. They discuss what &quot;transgender&quot; means, which medical protocols are impacted by the caller's gender, and how the EMD can balance getting the right information with giving good customer service.
For Your Information:
U.K. NAVIGATOR: https://uknavigator.emergencydispatch.org/
OED definition of transgender: (adj.) Designating a person whose sense of personal identity and gender does not correspond to that person's sex at birth, or which does not otherwise conform to conventional notions of sex and gender.
OED definition of misgender: (v.) Refer to (someone, especially a transgender person) using a word, especially a pronoun or form of address, that does not correctly reflect the gender with which they identify.
Gendered Intelligence: http://genderedintelligence.co.uk/
Manchester Metropolitan University study on discrimination against transgender people in 2007: https://www.ilga-europe.org/sites/default/files/trans_country_report_-_engenderedpenalties.pdf
TSER (Trans Student Educational Resources): http://www.transstudent.org/
National Ambulance LGBT Network: https://www.ambulancelgbt.org/
Intersex Society of North America: http://www.isna.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode39-2018-10-24-Jamie_Foster_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Jamie Foster, a trainer for the South Western Ambulance Service in the U.K. They discuss what &quot;transgender&quot; means, which medical protocols are impacted by the caller's gender, and how the EMD can balance getting the right information with giving good customer service.
For Your Information:
U.K. NAVIGATOR: https://uknavigator.emergencydispatch.org/
OED definition of transgender: (adj.) Designating a person whose sense of personal identity and gender does not correspond to that person's sex at birth, or which does not otherwise conform to conventional notions of sex and gender.
OED definition of misgender: (v.) Refer to (someone, especially a transgender person) using a word, especially a pronoun or form of address, that does not correctly reflect the gender with which they identify.
Gendered Intelligence: http://genderedintelligence.co.uk/
Manchester Metropolitan University study on discrimination against transgender people in 2007: https://www.ilga-europe.org/sites/default/files/trans_country_report_-_engenderedpenalties.pdf
TSER (Trans Student Educational Resources): http://www.transstudent.org/
National Ambulance LGBT Network: https://www.ambulancelgbt.org/
Intersex Society of North America: http://www.isna.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Mental Health First Aid with Julie Hardle</title>
    <link>https://aedrjournal.org/mental-health-first-aid-with-julie-hardle</link>
    <pubDate>2019-01-22T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/mental-health-first-aid-with-julie-hardle</guid>
    <description><![CDATA[Isabel talks with Julie Hardle, Manager of Recovery and Resiliency for Optum Salt Lake County. They discuss the origin of Mental Health First Aid, rituals to put in your self-care toolbox, and how common mental illness is.
For Your Information:
Read more about the history of Mental Health First Aid: https://www.mentalhealthfirstaid.org/about/
Read more about how the PTSD of emergency dispatchers compares to that of combat veterans: https://aedrjournal.org/differences-in-ptsd-symptomatology-between-combat-veterans-and-emergency-dispatchers/
Anxiety is the most common mental illness in the U.S.: https://adaa.org/about-adaa/press-room/facts-statistics
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode38-2018-10-12-Julie_Hardle_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Julie Hardle, Manager of Recovery and Resiliency for Optum Salt Lake County. They discuss the origin of Mental Health First Aid, rituals to put in your self-care toolbox, and how common mental illness is.
For Your Information:
Read more about the history of Mental Health First Aid: https://www.mentalhealthfirstaid.org/about/
Read more about how the PTSD of emergency dispatchers compares to that of combat veterans: https://aedrjournal.org/differences-in-ptsd-symptomatology-between-combat-veterans-and-emergency-dispatchers/
Anxiety is the most common mental illness in the U.S.: https://adaa.org/about-adaa/press-room/facts-statistics
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>NENA Cried Power with Ty Wooten</title>
    <link>https://aedrjournal.org/nena-cried-power-with-ty-wooten</link>
    <pubDate>2019-01-08T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/nena-cried-power-with-ty-wooten</guid>
    <description><![CDATA[Isabel talks with Ty Wooten, NENA's Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do.
For Your Information:
GIS is an acronym for &quot;geographic information system,&quot; a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode37-2018-10-11-Ty_Wooten-v2-r1_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Ty Wooten, NENA's Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do.
For Your Information:
GIS is an acronym for &quot;geographic information system,&quot; a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Q is for You with Chris Bradford</title>
    <link>https://aedrjournal.org/q-is-for-you-with-chris-bradford</link>
    <pubDate>2018-12-25T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/q-is-for-you-with-chris-bradford</guid>
    <description><![CDATA[Isabel talks with Chris Bradford, an instructor for IAED and founder of Protocol Support, LLC. They discuss the role of ED-Qs, how Q's and research interact, and the differences between QA and QI.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode34-2018-08-30-Chris_Bradford_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Chris Bradford, an instructor for IAED and founder of Protocol Support, LLC. They discuss the role of ED-Qs, how Q's and research interact, and the differences between QA and QI.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>People Helping People with Jerry Overton</title>
    <link>https://aedrjournal.org/people-helping-people-with-jerry-overton</link>
    <pubDate>2018-12-11T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/people-helping-people-with-jerry-overton</guid>
    <description><![CDATA[Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch. They discuss the importance of studying low acuity calls, the role of an IRB in research, and IAED's focus for the future.
For Your Information:
Gerontology: the scientific study of old age, the process of aging, and the particular problems of old people.
HHS: Health and Human Resources
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode32-2018-08-30-Jerry-Overton_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch. They discuss the importance of studying low acuity calls, the role of an IRB in research, and IAED's focus for the future.
For Your Information:
Gerontology: the scientific study of old age, the process of aging, and the particular problems of old people.
HHS: Health and Human Resources
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Time After Time with Janette Turner</title>
    <link>https://aedrjournal.org/time-after-time-with-janette-turner</link>
    <pubDate>2018-11-27T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/time-after-time-with-janette-turner</guid>
    <description><![CDATA[Isabel talks with Janette Turner, Director of Health Services Research at the University of Sheffield. They discuss alternative performance and quality indicators for ambulance services, whether or not quick dispatch results in better outcomes, and how exactly ambulance-related research is conducted.
For Your Information:

Link to the study: https://www.england.nhs.uk/wp-content/uploads/2017/07/ARPReport_Final.pdf
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode32-2018-08-30-Janette_Turner_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Janette Turner, Director of Health Services Research at the University of Sheffield. They discuss alternative performance and quality indicators for ambulance services, whether or not quick dispatch results in better outcomes, and how exactly ambulance-related research is conducted.
For Your Information:

Link to the study: https://www.england.nhs.uk/wp-content/uploads/2017/07/ARPReport_Final.pdf
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Play to Your Strengths with Kim Rigden</title>
    <link>https://aedrjournal.org/play-to-your-strengths-with-kim-rigden</link>
    <pubDate>2018-11-13T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/play-to-your-strengths-with-kim-rigden</guid>
    <description><![CDATA[
Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation.

For Your Information:

Due to the complex nature of the task/type distinction of feedback, IAED created strengths-based feedback so the ED-Q does NOT have to figure out if a task is a promotion task (creative) or prevention task (accuracy-based) and react accordingly with positive or negative feedback.

For more information, see the following article.

Link to Kim&#39;s previous podcast: https://aedrjournal.org/o-come-all-ye-burned-out-with-kim-rigden/

ACE Online Site: https://accreditation.emergencydispatch.org/

Link to the Race to ACE Facebook group: https://www.facebook.com/groups/1025994800869995/

Kim&#39;s reading recommendations:

Via Character Strengths: http://www.viacharacter.org/www/

When: The Scientific Secrets of Perfect Timing by Dan Pink

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode31-2018-08-29-Kim_Rigdon_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[
Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation.

For Your Information:

Due to the complex nature of the task/type distinction of feedback, IAED created strengths-based feedback so the ED-Q does NOT have to figure out if a task is a promotion task (creative) or prevention task (accuracy-based) and react accordingly with positive or negative feedback.

For more information, see the following article.

Link to Kim&#39;s previous podcast: https://aedrjournal.org/o-come-all-ye-burned-out-with-kim-rigden/

ACE Online Site: https://accreditation.emergencydispatch.org/

Link to the Race to ACE Facebook group: https://www.facebook.com/groups/1025994800869995/

Kim&#39;s reading recommendations:

Via Character Strengths: http://www.viacharacter.org/www/

When: The Scientific Secrets of Perfect Timing by Dan Pink

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>It Takes a System with Dr. Kevin Seaman</title>
    <link>https://aedrjournal.org/it-takes-a-system-with-dr-kevin-seaman</link>
    <pubDate>2018-10-30T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/it-takes-a-system-with-dr-kevin-seaman</guid>
    <description><![CDATA[Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates.
For Your Information:
Link to Dr. Levy's podcast: https://aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy/
Link to Resuscitation Academy: http://ramaryland.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode29-2018-08-15-Kevin-Seaman_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates.
For Your Information:
Link to Dr. Levy's podcast: https://aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy/
Link to Resuscitation Academy: http://ramaryland.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Kind, Caring, and Compassionate with Andrew Tucker</title>
    <link>https://aedrjournal.org/kind-caring-and-compassionate-with-andrew-tucker</link>
    <pubDate>2018-10-16T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/kind-caring-and-compassionate-with-andrew-tucker</guid>
    <description><![CDATA[Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process.
For Your Information:

Choose Wisely campaign: http://www.makingchoicestogether.wales.nhs.uk/home
Read the Research Brief about CPR Barriers featuring Craig Sturgess's call: https://aedrjournal.org/do-cpr-calls-have-barriers/
Listen to the Craig Sturgess call: https://aedrjournal.org/craig-sturgess-anatomy-of-a-cpr-call-with-barriers-redacted-call/
ECCS: Emotional Content and Cooperation Score
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode28-2018-08-03-Andrew-Tucker_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process.
For Your Information:

Choose Wisely campaign: http://www.makingchoicestogether.wales.nhs.uk/home
Read the Research Brief about CPR Barriers featuring Craig Sturgess's call: https://aedrjournal.org/do-cpr-calls-have-barriers/
Listen to the Craig Sturgess call: https://aedrjournal.org/craig-sturgess-anatomy-of-a-cpr-call-with-barriers-redacted-call/
ECCS: Emotional Content and Cooperation Score
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Writing the EMD Bible with Kate Dernocoeur</title>
    <link>https://aedrjournal.org/writing-the-emd-bible-with-kate-dernocoeur</link>
    <pubDate>2018-10-02T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/writing-the-emd-bible-with-kate-dernocoeur</guid>
    <description><![CDATA[Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS.
For Your Information:
Kate's website: www.katedernocoeur.com
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode28-2018-08-02-Kate-Dernocoeur_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS.
For Your Information:
Kate's website: www.katedernocoeur.com
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Handling Psychosocial Callers with Heinz Novosad</title>
    <link>https://aedrjournal.org/handling-psychosocial-callers-with-heinz-novosad</link>
    <pubDate>2018-09-18T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/handling-psychosocial-callers-with-heinz-novosad</guid>
    <description><![CDATA[Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems.
For Your Information:
Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.).
Consumer confusion: https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking
An article on Heinz's research: https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode27-2018-07-19-Heinz_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems.
For Your Information:
Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.).
Consumer confusion: https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking
An article on Heinz's research: https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Resuscitate Me One More Time with Dr. Matthew Levy</title>
    <link>https://aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy</link>
    <pubDate>2018-09-04T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy</guid>
    <description><![CDATA[Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders.
For Your Information:
Learn more about the Maryland Resuscitation Academy: http://ramaryland.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode26-2018-07-18-Matt-Levy_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders.
For Your Information:
Learn more about the Maryland Resuscitation Academy: http://ramaryland.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Mixed Messages with Dr. Elizabeth Ellcessor</title>
    <link>https://aedrjournal.org/mixed-messages-with-dr-elizabeth-ellcessor</link>
    <pubDate>2018-08-21T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/mixed-messages-with-dr-elizabeth-ellcessor</guid>
    <description><![CDATA[Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911.
For Your Information:

Telephony: the activity or process of communicating by phone
https://mediastudies.virginia.edu/people/eae2f
http://www.lizellcessor.org/?page_id=391
Send an email to liz @ virginia (dot) edu if you would like to get involved in Liz's 911 media study to talk about your experiences with current technology or technological changes over the years.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode25-2018-07-13-Liz-Ellcessor_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911.
For Your Information:

Telephony: the activity or process of communicating by phone
https://mediastudies.virginia.edu/people/eae2f
http://www.lizellcessor.org/?page_id=391
Send an email to liz @ virginia (dot) edu if you would like to get involved in Liz's 911 media study to talk about your experiences with current technology or technological changes over the years.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Playing with Fire 7 with Gary Galasso</title>
    <link>https://aedrjournal.org/playing-with-fire-7-with-gary-galasso</link>
    <pubDate>2018-08-07T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/playing-with-fire-7-with-gary-galasso</guid>
    <description><![CDATA[Isabel talks with Gary Galasso, retired Deputy Fire Chief and current chair of IAED's Fire Council of Standards. They discuss FPDS version 7, including new protocols, what changes were made, and what spurred those changes.
For Your Information:
2017 California wildfire casualty numbers: https://www.cbsnews.com/news/california-fires-a-rising-toll-in-deaths-and-dollars/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode23-2018-06-15-Gary-Galasso_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Gary Galasso, retired Deputy Fire Chief and current chair of IAED's Fire Council of Standards. They discuss FPDS version 7, including new protocols, what changes were made, and what spurred those changes.
For Your Information:
2017 California wildfire casualty numbers: https://www.cbsnews.com/news/california-fires-a-rising-toll-in-deaths-and-dollars/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>RoboDispatcher with Nick Nudell</title>
    <link>https://aedrjournal.org/robodispatcher-with-nick-nudell</link>
    <pubDate>2018-07-24T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/robodispatcher-with-nick-nudell</guid>
    <description><![CDATA[Isabel talks with Nick Nudell, interim EMS chief for UC Health in Colorado and the chief data officer for The Paramedic Foundation. They discuss the difference between artificial intelligence and machine learning, how AI can enhance the emergency dispatch experience, and whether or not emergency dispatchers will ever be replaced by robots.
For Your Information:
Nick's article on AI in AEDR: https://aedrjournal.org/artificial-intelligence-for-us/
Information on the origin of the Data Information Knowledge Wisdom (DIKW) Hierarchy (Pyramid): https://www.researchgate.net/publication/292335202_The_Origin_of_Data_Information_Knowledge_Wisdom_DIKW_Hierarchy
The Dispatch in Depth episode discussing global variations on how patients describe a heart attack: https://aedrjournal.org/an-emergency-by-any-other-name-with-ross-rutschman-and-ken-hotaling/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode24-2018-06-14-Nick-Newdell_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Nick Nudell, interim EMS chief for UC Health in Colorado and the chief data officer for The Paramedic Foundation. They discuss the difference between artificial intelligence and machine learning, how AI can enhance the emergency dispatch experience, and whether or not emergency dispatchers will ever be replaced by robots.
For Your Information:
Nick's article on AI in AEDR: https://aedrjournal.org/artificial-intelligence-for-us/
Information on the origin of the Data Information Knowledge Wisdom (DIKW) Hierarchy (Pyramid): https://www.researchgate.net/publication/292335202_The_Origin_of_Data_Information_Knowledge_Wisdom_DIKW_Hierarchy
The Dispatch in Depth episode discussing global variations on how patients describe a heart attack: https://aedrjournal.org/an-emergency-by-any-other-name-with-ross-rutschman-and-ken-hotaling/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>An Emergency by Any Other Name with Ross Rutschman and Ken Hotaling</title>
    <link>https://aedrjournal.org/an-emergency-by-any-other-name-with-ross-rutschman-and-ken-hotaling</link>
    <pubDate>2018-07-10T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/an-emergency-by-any-other-name-with-ross-rutschman-and-ken-hotaling</guid>
    <description><![CDATA[Isabel talks with Ross Rutschman and Ken Hotaling, two implementations experts and program administrators with Priority Dispatch. They discuss cultural differences in handling emergencies, how the protocol is implemented in other countries, and a study that's trying to find out if people around the world describe medical symptoms in the same way.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode22-2018-06-14-Ross-Rushman_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Ross Rutschman and Ken Hotaling, two implementations experts and program administrators with Priority Dispatch. They discuss cultural differences in handling emergencies, how the protocol is implemented in other countries, and a study that's trying to find out if people around the world describe medical symptoms in the same way.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Bridging the Gap with Tony Guido</title>
    <link>https://aedrjournal.org/bridging-the-gap-with-tony-guido</link>
    <pubDate>2018-06-26T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/bridging-the-gap-with-tony-guido</guid>
    <description><![CDATA[Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode21-2018-06-12-Tony_Guido_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Heart of the Matter with Dr. Chris Olola</title>
    <link>https://aedrjournal.org/the-heart-of-the-matter-with-dr-chris-olola</link>
    <pubDate>2018-06-12T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-heart-of-the-matter-with-dr-chris-olola</guid>
    <description><![CDATA[Isabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the IAED. They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the research team.
For Your Information:
AMI: Acute Myocardial Infarction
Dr. Olola's study about heart attacks coded as ALPHA at dispatch: https://aedrjournal.org/characteristics-of-acute-myocardial-infarction-cases-coded-as-low-acuity-at-dispatch/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://cdn.emergencydispatch.org/AEDR/audio/Episode20-2018-06-01-Chris-Olola_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the IAED. They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the research team.
For Your Information:
AMI: Acute Myocardial Infarction
Dr. Olola's study about heart attacks coded as ALPHA at dispatch: https://aedrjournal.org/characteristics-of-acute-myocardial-infarction-cases-coded-as-low-acuity-at-dispatch/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Rest of the Story with Sherri Stigler</title>
    <link>https://aedrjournal.org/the-rest-of-the-story-with-sherri-stigler</link>
    <pubDate>2018-05-29T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-rest-of-the-story-with-sherri-stigler</guid>
    <description><![CDATA[Isabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri's background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips for implementing a similar program in your center.
For Your Information:
An article Sherri wrote about the study: https://iaedjournal.org/black-hole-no/
&quot;Providing Dispatchers 'The Rest of the Story'&quot; research poster: https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode19-2018-03-17-Sherri-Stigler_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri's background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips for implementing a similar program in your center.
For Your Information:
An article Sherri wrote about the study: https://iaedjournal.org/black-hole-no/
&quot;Providing Dispatchers 'The Rest of the Story'&quot; research poster: https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Silence is Not Always Golden with Dr. Heidi Feldman</title>
    <link>https://aedrjournal.org/silence-is-not-always-golden-with-dr-heidi-feldman</link>
    <pubDate>2018-05-15T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/silence-is-not-always-golden-with-dr-heidi-feldman</guid>
    <description><![CDATA[Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research.
For Your Information:
The &quot;Four-Second Rule&quot; for Identifying the Active Silent 911 Caller: https://aedrjournal.org/the-four-second-rule-for-identifying-the-active-silent-911-caller/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode18-2018-03-03-Heidi-Feldman_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research.
For Your Information:
The &quot;Four-Second Rule&quot; for Identifying the Active Silent 911 Caller: https://aedrjournal.org/the-four-second-rule-for-identifying-the-active-silent-911-caller/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Measure Twice Dispatch Once with Vincent Robbins</title>
    <link>https://aedrjournal.org/measure-twice-dispatch-once-with-vincent-robbins</link>
    <pubDate>2018-05-01T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/measure-twice-dispatch-once-with-vincent-robbins</guid>
    <description><![CDATA[Isabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times.
For Your Information:
MONOC: https://www.monoc.org/newPub/index.cfm
The Savvik Foundation: http://www.savvik.org/Vendors-And-Distributors/Vendors/North-Central-EMS
Meaningful Metrics article: http://www.jems.com/articles/print/volume-43/issue-3/departments-columns/management-focus/meaningful-metrics.html
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/episode17-2018-04-05-Vince-Robbins_mixdown_V3.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times.
For Your Information:
MONOC: https://www.monoc.org/newPub/index.cfm
The Savvik Foundation: http://www.savvik.org/Vendors-And-Distributors/Vendors/North-Central-EMS
Meaningful Metrics article: http://www.jems.com/articles/print/volume-43/issue-3/departments-columns/management-focus/meaningful-metrics.html
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Come Together Right Now Over Research with Dr. Louisa Stark and Heather Coulter</title>
    <link>https://aedrjournal.org/come-together-right-now-over-research-with-dr-louisa-stark-and-heather-coulter</link>
    <pubDate>2018-04-10T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/come-together-right-now-over-research-with-dr-louisa-stark-and-heather-coulter</guid>
    <description><![CDATA[Isabel talks with Dr. Louisa Stark, professor of human genetics and director of the Genetic Science Learning Center, and Heather Coulter, Community Liaison for the Community Outreach and Collaboration Core of the Center for Clinical and Translational Science. They discuss the definition of translational science, the importance of community collaboration in research, and the role of trust and transparency in working with the public.
For Your Information:
Genetic Science Learning Center: http://learn.genetics.utah.edu/
Community Faces of Utah: https://cfu.utah.edu/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode16_2018-03-29_Louisa_Stark_Heather_Coulter_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Louisa Stark, professor of human genetics and director of the Genetic Science Learning Center, and Heather Coulter, Community Liaison for the Community Outreach and Collaboration Core of the Center for Clinical and Translational Science. They discuss the definition of translational science, the importance of community collaboration in research, and the role of trust and transparency in working with the public.
For Your Information:
Genetic Science Learning Center: http://learn.genetics.utah.edu/
Community Faces of Utah: https://cfu.utah.edu/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>The Bright Side of Q with Kevin Pagenkop</title>
    <link>https://aedrjournal.org/the-bright-side-of-q-with-kevin-pagenkop</link>
    <pubDate>2018-03-27T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/the-bright-side-of-q-with-kevin-pagenkop</guid>
    <description><![CDATA[Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat &quot;the sponge effect,&quot; and how giving critical feedback can be just as hard as receiving it.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode15_2018-03-13-Kevin-Pagenkop_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat &quot;the sponge effect,&quot; and how giving critical feedback can be just as hard as receiving it.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Respect Resistance with Mike Taigman</title>
    <link>https://aedrjournal.org/respect-resistance-with-mike-taigman</link>
    <pubDate>2018-03-13T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/respect-resistance-with-mike-taigman</guid>
    <description><![CDATA[Isabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050.
For Your Information:
FirstWatch: https://www.firstwatch.net/

Edwards Deming:
-The 14 Points of Management https://www.youtube.com/watch?v=tsF-8u-V4j4
-The System of Profound Knowledge https://deming.org/explore/so-pk

EMS Agenda 2050: http://emsagenda2050.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode14-2018-02-16-Mike_Taigman-r2_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050.
For Your Information:
FirstWatch: https://www.firstwatch.net/

Edwards Deming:
-The 14 Points of Management https://www.youtube.com/watch?v=tsF-8u-V4j4
-The System of Profound Knowledge https://deming.org/explore/so-pk

EMS Agenda 2050: http://emsagenda2050.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>A Room Full of Nerds with Dawn Faudere and Rich Lindfors</title>
    <link>https://aedrjournal.org/a-room-full-of-nerds-with-dawn-faudere-and-rich-lindfors</link>
    <pubDate>2018-02-27T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/a-room-full-of-nerds-with-dawn-faudere-and-rich-lindfors</guid>
    <description><![CDATA[Isabel talks with Dawn Faudere, Operations Supervisor at Johnson County Emergency Communications, and Rich Lindfors, Total Quality Improvement Manager at Richmond Ambulance Authority. They discuss what it's like to be an amateur in research, the studies they conducted at their individual centers, and the research workshop at Navigator.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode13-2018-02-02-Dawn-Faudere-Rich-Linfors_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dawn Faudere, Operations Supervisor at Johnson County Emergency Communications, and Rich Lindfors, Total Quality Improvement Manager at Richmond Ambulance Authority. They discuss what it's like to be an amateur in research, the studies they conducted at their individual centers, and the research workshop at Navigator.
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Bends in the Pipe with Allen Siorek</title>
    <link>https://aedrjournal.org/bends-in-the-pipe-with-allen-siorek</link>
    <pubDate>2018-02-13T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/bends-in-the-pipe-with-allen-siorek</guid>
    <description><![CDATA[Isabel talks with Allen Siorek, retired Gainesville Fire Rescue District Chief. They discuss the research projects required for graduation from the National Fire Academy's Executive Fire Officer Program, how realistic NFPA response time standards are, and the shift toward evidence-based practices in the fire service.
For Your Information:
Executive Fire Officer Program: https://www.usfa.fema.gov/training/nfa/programs/efop.html
NFPA: National Fire Protection Association https://www.nfpa.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode12-2018-02-02-Allen-Siorek_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Allen Siorek, retired Gainesville Fire Rescue District Chief. They discuss the research projects required for graduation from the National Fire Academy's Executive Fire Officer Program, how realistic NFPA response time standards are, and the shift toward evidence-based practices in the fire service.
For Your Information:
Executive Fire Officer Program: https://www.usfa.fema.gov/training/nfa/programs/efop.html
NFPA: National Fire Protection Association https://www.nfpa.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Professor Popsicle Dives Again with Dr. Gordon Giesbrecht</title>
    <link>https://aedrjournal.org/professor-popsicle-dives-again-with-dr-gordon-giesbrecht</link>
    <pubDate>2018-01-30T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/professor-popsicle-dives-again-with-dr-gordon-giesbrecht</guid>
    <description><![CDATA[Isabel talks with Dr. Gordon Giesbrecht, also known as Professor Popsicle, the world's foremost authority on freezing to death. They discuss the ethics of freezing people, the 1-10-1 principle, and the best way to get out of a sinking vehicle.
For Your Information:
IRB: Institutional Review Board (an administrative body that protects the rights and welfare of human research subjects)
Article in Outside Magazine https://www.outsideonline.com/1821211/meet-prof-popsicle
Demonstrating the 1-10-1 principle on David Letterman (8:20–32:55): https://www.youtube.com/watch?v=_Ha0cEwg7y8
Example of a recent save using the MPDS sinking vehicle protocol: https://www.facebook.com/Allhazardsresponse/posts/1971072126478309
https://www.youtube.com/watch?v=nb1bY0Fk9ao
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode00-2018-1-17-Dr_Giesbrecht_Popsicle_mixdown-3.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Gordon Giesbrecht, also known as Professor Popsicle, the world's foremost authority on freezing to death. They discuss the ethics of freezing people, the 1-10-1 principle, and the best way to get out of a sinking vehicle.
For Your Information:
IRB: Institutional Review Board (an administrative body that protects the rights and welfare of human research subjects)
Article in Outside Magazine https://www.outsideonline.com/1821211/meet-prof-popsicle
Demonstrating the 1-10-1 principle on David Letterman (8:20–32:55): https://www.youtube.com/watch?v=_Ha0cEwg7y8
Example of a recent save using the MPDS sinking vehicle protocol: https://www.facebook.com/Allhazardsresponse/posts/1971072126478309
https://www.youtube.com/watch?v=nb1bY0Fk9ao
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>You've Got Me Doing Emotional Labor with Dr. Sharon Mastracci and Ian Adams</title>
    <link>https://aedrjournal.org/youve-got-me-doing-emotional-labor-with-dr-sharon-mastracci-and-ian-adams</link>
    <pubDate>2018-01-09T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/youve-got-me-doing-emotional-labor-with-dr-sharon-mastracci-and-ian-adams</guid>
    <description><![CDATA[Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers.
For Your Information:
Emotional Labor and Crisis Response: Working on the Razor's Edge (https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199)
Emotional Labor: Putting the Service in Public Service (https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&amp;me)
The research poster about giving emergency dispatchers closure (https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/)
If you're an emergency dispatcher, please take this survey to help Dr. Mastracci further her research: https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVP
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url=""
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers.
For Your Information:
Emotional Labor and Crisis Response: Working on the Razor's Edge (https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199)
Emotional Labor: Putting the Service in Public Service (https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&amp;me)
The research poster about giving emergency dispatchers closure (https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/)
If you're an emergency dispatcher, please take this survey to help Dr. Mastracci further her research: https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVP
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>O Come, All Ye Burned Out with Kim Rigden</title>
    <link>https://aedrjournal.org/o-come-all-ye-burned-out-with-kim-rigden</link>
    <pubDate>2017-12-27T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/o-come-all-ye-burned-out-with-kim-rigden</guid>
    <description><![CDATA[Isabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of feedforward, and small things you can do to make your outlook a little more positive.
For Your Information:
VIA Strengths Survey (https://www.viacharacter.org/survey/account/register)
Handout from The Psychology of the 911 Call (https://cloud.prioritydispatch.net/index.php/s/8RWo7j4NfzyuZci)
Character Strengths in the UK (https://cloud.prioritydispatch.net/index.php/s/6OMnT08J6cQVU5Y)
Looking Forward to Performance Improvement: Field Test of the Feedforward Interview for Performance Management (https://cloud.prioritydispatch.net/index.php/s/OJ17T3rNBw93rhk)
'Paying it forward': performance improvement through feedforward interviews (https://cloud.prioritydispatch.net/index.php/s/zhaE4SHAXMzuwVx)
Strength-based performance appraisal and goal setting (https://cloud.prioritydispatch.net/index.php/s/fE3Gz5ooy2BkgKD)
The Feedforward Interview (https://cloud.prioritydispatch.net/index.php/s/qc4ewugLBgFm3Yt)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://content.blubrry.com/aedr_podcast/Episode10-2017-12-18-Kim-Rigden_mixdown-2.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of feedforward, and small things you can do to make your outlook a little more positive.
For Your Information:
VIA Strengths Survey (https://www.viacharacter.org/survey/account/register)
Handout from The Psychology of the 911 Call (https://cloud.prioritydispatch.net/index.php/s/8RWo7j4NfzyuZci)
Character Strengths in the UK (https://cloud.prioritydispatch.net/index.php/s/6OMnT08J6cQVU5Y)
Looking Forward to Performance Improvement: Field Test of the Feedforward Interview for Performance Management (https://cloud.prioritydispatch.net/index.php/s/OJ17T3rNBw93rhk)
'Paying it forward': performance improvement through feedforward interviews (https://cloud.prioritydispatch.net/index.php/s/zhaE4SHAXMzuwVx)
Strength-based performance appraisal and goal setting (https://cloud.prioritydispatch.net/index.php/s/fE3Gz5ooy2BkgKD)
The Feedforward Interview (https://cloud.prioritydispatch.net/index.php/s/qc4ewugLBgFm3Yt)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Stroke of Genius with Chuck Gipson</title>
    <link>https://aedrjournal.org/stroke-of-genius-with-chuck-gipson</link>
    <pubDate>2017-12-12T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/stroke-of-genius-with-chuck-gipson</guid>
    <description><![CDATA[Isabel talks with Chuck Gipson, Quality and Education Manager for MEDIC EMS. They discuss how emergency dispatchers were instrumental in getting the prehospital stroke alert off the ground, the importance of getting a stroke patient help as soon as possible, and building trust between dispatch centers, paramedics, and hospitals.
For Your Information:
MEDIC EMS (http://www.medicems.com/)
tPA (Tissue Plasminogen Activator): a medicine that helps break down blood clots that is primarily used to treat strokes.
In 2010, the American Heart and American Stroke Associations set a goal of at least 50% of patients receiving tPA within 60 minutes of the paramedics arriving at their door. (http://www.strokeassociation.org/idc/groups/heart-public/@wcm/@hcm/@gwtg/documents/downloadable/ucm_308277.pdf)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode08-2017-10-12-Chuck-Gipson_mixdown-1.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Chuck Gipson, Quality and Education Manager for MEDIC EMS. They discuss how emergency dispatchers were instrumental in getting the prehospital stroke alert off the ground, the importance of getting a stroke patient help as soon as possible, and building trust between dispatch centers, paramedics, and hospitals.
For Your Information:
MEDIC EMS (http://www.medicems.com/)
tPA (Tissue Plasminogen Activator): a medicine that helps break down blood clots that is primarily used to treat strokes.
In 2010, the American Heart and American Stroke Associations set a goal of at least 50% of patients receiving tPA within 60 minutes of the paramedics arriving at their door. (http://www.strokeassociation.org/idc/groups/heart-public/@wcm/@hcm/@gwtg/documents/downloadable/ucm_308277.pdf)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>How to Train Your Dispatcher with Bonni Stockman and Jordan Sebresos</title>
    <link>https://aedrjournal.org/how-to-train-your-dispatcher-with-bonni-stockman-and-jordan-sebresos</link>
    <pubDate>2017-11-28T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/how-to-train-your-dispatcher-with-bonni-stockman-and-jordan-sebresos</guid>
    <description><![CDATA[Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor.
For Your Information:
Excited delirium: a condition that presents with psychomotor agitation, delirium, and sweating. It may include attempts at violence, unexpected strength, and very high body temperature.
Link to Jordan's emergency dispatcher training study (Part 1): https://aedrjournal.org/current-methods-and-factors-influencing-successful-training-of-emergency-dispatchers-in-emergency-communication-centers/
Resources for those interested in finding out more about becoming an instructor or trainer: http://www.emergencydispatch.org/CertInstructorTraining; https://learn.emergencydispatch.org/LEARN/Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode07-2017-10-28-Bonni_Stockman_and_Joran_Sebresos_mixdown-3.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor.
For Your Information:
Excited delirium: a condition that presents with psychomotor agitation, delirium, and sweating. It may include attempts at violence, unexpected strength, and very high body temperature.
Link to Jordan's emergency dispatcher training study (Part 1): https://aedrjournal.org/current-methods-and-factors-influencing-successful-training-of-emergency-dispatchers-in-emergency-communication-centers/
Resources for those interested in finding out more about becoming an instructor or trainer: http://www.emergencydispatch.org/CertInstructorTraining; https://learn.emergencydispatch.org/LEARN/Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>We Got Rhythm with EJ Hinterman and Holly Downs</title>
    <link>https://aedrjournal.org/we-got-rhythm-with-ej-hinterman-and-holly-downs</link>
    <pubDate>2017-11-14T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/we-got-rhythm-with-ej-hinterman-and-holly-downs</guid>
    <description><![CDATA[Isabel Gardett talks with EJ Hinterman, captain of the Draper City Fire Department, and Holly Downs, a training coordinator for Salt Lake Valley Emergency Communications Center, about a metronome study they both recently participated in. They discuss the low percentage of bystanders who are comfortable with providing CPR, how to get people to perform CPR at the correct rate, and the value of emergency dispatchers and responders participating in research.
For Your Information:
Bystander CPR stats from the American Heart Association http://cpr.heart.org/AHAECC/CPRAndECC/General/UCM_477263_Cardiac-Arrest-Statistics.jsp
Moulage: makeup that simulates and looks like real wounds; typically used in disaster drills
Hawthorne Effect: people modify an aspect of their behavior in response to their awareness of being observed (https://explorable.com/hawthorne-effect)
Check out &quot;Push to Survive,&quot; EJ's nonprofit dedicated to teaching CPR: http://pushtosurvive.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode06-2017-09-22-Metronome_Study_EJ_Hinterman_and_Holly_Downs_mixdown-2.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel Gardett talks with EJ Hinterman, captain of the Draper City Fire Department, and Holly Downs, a training coordinator for Salt Lake Valley Emergency Communications Center, about a metronome study they both recently participated in. They discuss the low percentage of bystanders who are comfortable with providing CPR, how to get people to perform CPR at the correct rate, and the value of emergency dispatchers and responders participating in research.
For Your Information:
Bystander CPR stats from the American Heart Association http://cpr.heart.org/AHAECC/CPRAndECC/General/UCM_477263_Cardiac-Arrest-Statistics.jsp
Moulage: makeup that simulates and looks like real wounds; typically used in disaster drills
Hawthorne Effect: people modify an aspect of their behavior in response to their awareness of being observed (https://explorable.com/hawthorne-effect)
Check out &quot;Push to Survive,&quot; EJ's nonprofit dedicated to teaching CPR: http://pushtosurvive.org/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Whose Triage Is It Anyway? with Dr. Conrad Fivaz and Gigi Marshall Knight</title>
    <link>https://aedrjournal.org/whose-triage-is-it-anyway-with-dr-conrad-fivaz-and-gigi-marshall-knight</link>
    <pubDate>2017-10-31T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/whose-triage-is-it-anyway-with-dr-conrad-fivaz-and-gigi-marshall-knight</guid>
    <description><![CDATA[Isabel talks with Dr. Conrad Fivaz, the clinical director of Priority Solutions, and Gigi Marshall Knight, Emergency Communication Nurse System (ECNS) program administrator. They discuss the goals of secondary triage, the importance of studying low acuity calls, and how ECNS affects emergency dispatchers.
For Your Information:
Priority Solutions Inc™: http://www.prioritysolutionsinc.com/
Ambulate: to walk or move about
The abstract for the ALPHA study mentioned by Isabel at 17:58: https://www.cambridge.org/core/journals/prehospital-and-disaster-medicine/article/using-onscene-ems-responders-assessment-and-electronic-patient-care-records-to-evaluate-the-suitability-of-emdtriaged-lowacuity-calls-for-secondary-nurse-triage-in-911-centers/138A2F44D4B7E9E4F0EFA316D744EE8F
REMSA (Regional Emergency Medical Services Authority): https://www.remsahealth.com/
MedStar: http://www.medstar911.org/
Likert scale: used for measuring customer satisfaction (https://www.simplypsychology.org/likert-scale.html)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode05-2017-09-29-Gigi_Marhall_and_Conrad_Fivaz_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Dr. Conrad Fivaz, the clinical director of Priority Solutions, and Gigi Marshall Knight, Emergency Communication Nurse System (ECNS) program administrator. They discuss the goals of secondary triage, the importance of studying low acuity calls, and how ECNS affects emergency dispatchers.
For Your Information:
Priority Solutions Inc™: http://www.prioritysolutionsinc.com/
Ambulate: to walk or move about
The abstract for the ALPHA study mentioned by Isabel at 17:58: https://www.cambridge.org/core/journals/prehospital-and-disaster-medicine/article/using-onscene-ems-responders-assessment-and-electronic-patient-care-records-to-evaluate-the-suitability-of-emdtriaged-lowacuity-calls-for-secondary-nurse-triage-in-911-centers/138A2F44D4B7E9E4F0EFA316D744EE8F
REMSA (Regional Emergency Medical Services Authority): https://www.remsahealth.com/
MedStar: http://www.medstar911.org/
Likert scale: used for measuring customer satisfaction (https://www.simplypsychology.org/likert-scale.html)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Police Research Academy with Chris Knight and Meghan Broadbent</title>
    <link>https://aedrjournal.org/police-research-academy-with-chris-knight-and-meghan-broadbent</link>
    <pubDate>2017-10-17T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/police-research-academy-with-chris-knight-and-meghan-broadbent</guid>
    <description><![CDATA[Isabel Gardett talks with Chris Knight, a member of the Police Council of Standards for the International Academies of Emergency Dispatch (IAED), and Meghan Broadbent, a research data analyst for IAED. They discuss how to balance data from research with police experience, the current trend of the public calling for more data collection regarding police, and the role of emergency dispatch in both.
For Your Information:
Link to Brett's podcast
Acuity: severity of the call
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode04-2017-09-15-ChrisKnight-MeganBroadbent_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel Gardett talks with Chris Knight, a member of the Police Council of Standards for the International Academies of Emergency Dispatch (IAED), and Meghan Broadbent, a research data analyst for IAED. They discuss how to balance data from research with police experience, the current trend of the public calling for more data collection regarding police, and the role of emergency dispatch in both.
For Your Information:
Link to Brett's podcast
Acuity: severity of the call
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Dial T for Transfer with Ivan Whitaker</title>
    <link>https://aedrjournal.org/dial-t-for-transfer-with-ivan-whitaker</link>
    <pubDate>2017-09-27T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/dial-t-for-transfer-with-ivan-whitaker</guid>
    <description><![CDATA[Isabel talks with Ivan Whitaker, Medical Program Director for Priority Dispatch Corp. They discuss the need for protocols that deal specifically with inter-facility transfers, the importance of research-based evidence to justify an ambulance ride to insurance companies, and how the transfer protocol fits in with the Medical Priority Dispatch System.
For Your Information:
Accredited emergency communication centers (http://www.emergencydispatch.org/Accreditation)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode02-2017-09-01-Ivan_Whitaker_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Ivan Whitaker, Medical Program Director for Priority Dispatch Corp. They discuss the need for protocols that deal specifically with inter-facility transfers, the importance of research-based evidence to justify an ambulance ride to insurance companies, and how the transfer protocol fits in with the Medical Priority Dispatch System.
For Your Information:
Accredited emergency communication centers (http://www.emergencydispatch.org/Accreditation)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Cardiac Arrested Development with Marc Gay</title>
    <link>https://aedrjournal.org/cardiac-arrested-development-with-marc-gay</link>
    <pubDate>2017-09-27T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/cardiac-arrested-development-with-marc-gay</guid>
    <description><![CDATA[Isabel talks with Marc Gay, one of the world's foremost experts on CPR and resuscitation. They discuss the levels of evidence for which resuscitation research qualifies, when to use ventilation first and when to use compressions first, and the future of dispatch-assisted CPR.
For Your Information:
Heart and Stroke Foundation of Canada (http://www.heartandstroke.ca/)
American Heart Association/AHA (http://www.heart.org/HEARTORG/)
International Liaison Committee on Resuscitation/ILCOR (http://www.ilcor.org/home/)
Citizen CPR Foundation (https://citizencpr.org/)
Levels of evidence (http://libguides.winona.edu/c.php?g=11614&amp;p=61584)
Dr. Paul Pepe M.D. (http://profiles.utsouthwestern.edu/profile/43741/paul-pepe.html)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode03-2017-08-25-MarcGay_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Marc Gay, one of the world's foremost experts on CPR and resuscitation. They discuss the levels of evidence for which resuscitation research qualifies, when to use ventilation first and when to use compressions first, and the future of dispatch-assisted CPR.
For Your Information:
Heart and Stroke Foundation of Canada (http://www.heartandstroke.ca/)
American Heart Association/AHA (http://www.heart.org/HEARTORG/)
International Liaison Committee on Resuscitation/ILCOR (http://www.ilcor.org/home/)
Citizen CPR Foundation (https://citizencpr.org/)
Levels of evidence (http://libguides.winona.edu/c.php?g=11614&amp;p=61584)
Dr. Paul Pepe M.D. (http://profiles.utsouthwestern.edu/profile/43741/paul-pepe.html)
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
    </item>,<item>
    <title>Dawn of Emergency Dispatch Research with Brett Patterson</title>
    <link>https://aedrjournal.org/dawn-of-emergency-dispatch-research-with-brett-patterson</link>
    <pubDate>2017-09-26T12:00:00-07:00</pubDate>
    <guid isPermaLink="false">https://aedrjournal.org/dawn-of-emergency-dispatch-research-with-brett-patterson</guid>
    <description><![CDATA[Isabel talks with Brett Patterson, the chair of the Medical Council of Standards for the IAED. They discuss the why and how of getting involved with research, what it means that a dispatch system is &quot;evidence-based,&quot; and how to enact change to protocols using research.
For Your Information:
Sepsis (https://en.wikipedia.org/wiki/Sepsis)
ABCs (https://en.wikipedia.org/wiki/ABC_(medicine))
AHA (http://www.heart.org/HEARTORG/)
Hypoxic seizure (https://en.wikipedia.org/wiki/Cerebral_hypoxia)
Edwards Deming, Some Theory of Sampling (https://www.amazon.com/Theory-Sampling-William-Edwards-Deming/dp/048664684X/ref=sr_1_4?s=books&amp;ie=UTF8&amp;qid=1505500418&amp;sr=1-4&amp;refinements=p_lbr_one_browse-bin%3AW.+Edwards+Deming)
Edwards Deming, Quality, Productivity, and Competitive Position (https://www.amazon.com/Quality-Productivity-Competitive-Position-Edwards/dp/0911379002/ref=asap_bc?ie=UTF8)
]]></description>
    <enclosure
      url="https://media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode01-2017-09-01-BrettPatterson_mixdown.mp3"
      type="audio/mpeg" />
    <itunes:subtitle>Lori Henricksen, director of the emergency telecommunications program
      for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas
      (Nevada), discusses the creation of her program and the challenges it presents,</itunes:subtitle>
    <itunes:summary><![CDATA[Isabel talks with Brett Patterson, the chair of the Medical Council of Standards for the IAED. They discuss the why and how of getting involved with research, what it means that a dispatch system is &quot;evidence-based,&quot; and how to enact change to protocols using research.
For Your Information:
Sepsis (https://en.wikipedia.org/wiki/Sepsis)
ABCs (https://en.wikipedia.org/wiki/ABC_(medicine))
AHA (http://www.heart.org/HEARTORG/)
Hypoxic seizure (https://en.wikipedia.org/wiki/Cerebral_hypoxia)
Edwards Deming, Some Theory of Sampling (https://www.amazon.com/Theory-Sampling-William-Edwards-Deming/dp/048664684X/ref=sr_1_4?s=books&amp;ie=UTF8&amp;qid=1505500418&amp;sr=1-4&amp;refinements=p_lbr_one_browse-bin%3AW.+Edwards+Deming)
Edwards Deming, Quality, Productivity, and Competitive Position (https://www.amazon.com/Quality-Productivity-Competitive-Position-Edwards/dp/0911379002/ref=asap_bc?ie=UTF8)
]]></itunes:summary>
    <itunes:author>Dispatch in Depth</itunes:author>
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