Search Results for: stress trauma

Is Dispatching to a Traffic Accident as Stressful as Being in One? Acute Stress Disorder, Secondary Traumatic Stress, and Occupational Burnout in 911 Emergency Dispatchers

Emergency dispatchers are exposed to potentially traumatic events at rates that likely exceed that of emergency first responders. Although not physically present at the time of the incident, it is likely that this repeated exposure in concert with highly stressful work conditions could lead to potentially negative emotional and physical outcomes. To date few studies have examined rates of stress related pathology and subsequent impairment in emergency dispatchers. The following study takes an initial step to investigate rates of Acute Stress Disorder, Secondary Traumatic Stress and...

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Traffic Incidents: Call Processing, CDE, and Is it Stressful?

In this newsletter discussion of which Priority Dispatch System™ emergency dispatchers use to process traffic incident calls, opportunity to earn CDE on the subject, and research about how dispatching to a traffic accident can be as stressful as being in one. TRAFFIC INCIDENT CALL PROCESSING. Traffic incidents (collisons and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). These calls are also among the most complex call types because they represent such a range of possible situations. Many ECCs use multiple Priority Dispatch Systems™ (MPDS®,...

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Stress Management: Stress and the 911 Dispatcher

This paper was originally published in the August 2009 issue of the Emergency Number Professional Magazine. The publication is no longer in print, so we are posting this here for digital reference with the permission of NENA The 9-1-1 Association. Burnout: A state of emotional, mental and physical exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed and unable to meet constant demands. As stress continues, you begin to lose the interest or motivation that led you to take on a certain role in the first place.1 Compassion Fatigue: A state experience by...

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An Exploration of Sources, Symptoms and Buffers of Occupational Stress in 9-1-1 Emergency Call Centers

 9-1-1 telecommunicators are uniquely exposed to numerous occupational stressors on an ongoing basis. Yet little is known about the sources of occupational stress and symptoms of stress in these workers and even less is known about variables that can serve as stressors or buffers to stress in the 9-1-1 call center work environment. : We sought to explore the inter-relationships amongst job stressors, potential risk and protective factors, and symptoms of stress in 9-1-1 telecommunicators. Our long-term goal was to use outcomes of this study to guide and...

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