Search Results for: stress trauma

Is Dispatching to a Traffic Accident as Stressful as Being in One? Acute Stress Disorder, Secondary Traumatic Stress, and Occupational Burnout in 911 Emergency Dispatchers

Emergency dispatchers are exposed to potentially traumatic events at rates that likely exceed that of emergency first responders. Although not physically present at the time of the incident, it is likely that this repeated exposure in concert with highly stressful work conditions could lead to potentially negative emotional and physical outcomes. To date few studies have examined rates of stress related pathology and subsequent impairment in emergency dispatchers. The following study takes an initial step to investigate rates of Acute Stress Disorder, Secondary Traumatic Stress and...

Read More

Impact of Work-Related Factors on Stress and Health among 911 Calltakers and Dispatchers in California

Download Original Paper Empirical literature examining the health and wellness of emergency responders has continued to grow over the past decade. Yet there is a relative absence of literature on 911 telecommunicators, who are often the “first, first responders” in an emergency. Examination of work-related factors that enhance risk for stress and adverse outcomes may improve current prevention and intervention efforts in this population. Methods: Civilian 911 calltakers and dispatchers from the state of California (N = 833) participated in an online study to...

Read More

Traffic Incidents: Call Processing, CDE, and Is it Stressful?

In this newsletter discussion of which Priority Dispatch System™ emergency dispatchers use to process traffic incident calls, opportunity to earn CDE on the subject, and research about how dispatching to a traffic accident can be as stressful as being in one. TRAFFIC INCIDENT CALL PROCESSING. Traffic incidents (collisons and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). These calls are also among the most complex call types because they represent such a range of possible situations. Many ECCs use multiple Priority Dispatch Systems™ (MPDS®,...

Read More

Stress Management: Stress and the 911 Dispatcher

This paper was originally published in the August 2009 issue of the Emergency Number Professional Magazine. The publication is no longer in print, so we are posting this here for digital reference with the permission of NENA The 9-1-1 Association. Burnout: A state of emotional, mental and physical exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed and unable to meet constant demands. As stress continues, you begin to lose the interest or motivation that led you to take on a certain role in the first place.1 Compassion Fatigue: A state experience by...

Read More


Join the AEDR Community

You can make a difference in the emergency dispatch and response community. Share your talents and ideas to help move this profession forward. There are many ways to get involved. Learn how.