Providing Dispatchers “The Rest of the Story”

Historically, emergency medical dispatchers (EMDs) do not normally have the opportunity to learn about the outcomes of the patients who they have impacted. More often than not, ST-Elevation Myocardial Infarction (STEMI) cases are urgently transported and triaged within the hospital system, and dispatchers are not afforded the opportunity...

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Preliminary and Potential Impacts of a Partnership Between EMS and Health and Human Services on Call Volumes Generated by EMS “Super-Users”

For years, rising EMS call volumes have taxed resources in EMS jurisdictions. A significant problem of utilization by frequent 911 callers has contributed to transports and ED utilization, some of which may be unnecessary. Solutions to this have been limited for field providers. Purpose: We wished to both pilot a new EMS partnership with...

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Comparative Location Testing: An Analysis of Rapid-SOS PSAP Integration and the Effects on Location Accuracy for Smartphone 911 Calls

Today’s wireless 911 location technology is not always precise. As people move away from using landline phones, more and more calls to 911 are being placed from mobile phones, even indoors. In fact, over 70% of 911 calls today are made from mobile phones according, to the FCC. As such, the need exists to improve location accuracy for...

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9-1-1 State Your Emergencia: An Analysis of Participant Interaction in 9-1-1 Emergency Calls from Spanish Speakers

This study is a subset of ongoing research and conversational analysis of recorded 911 calls into a California dispatch center from Spanish-speakers who requested language interpretation in communicating their emergencies. Findings reveal how each participant—callers, calltakers, and language interpreters—affects how emergencies were...

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Analysis of Evaluation Variability of Medical Emergency Calls Among Control Centers In Liguria, Italy

The evaluation of emergency calls received by Emergency Medical Communication Centers (EMCCs) is the first and most basic step to activating the rescue chain. It also represents an essential prerequisite for an optimal management of critical patients, by optimizing the methods of public medical response and management time. : The...

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The Clinical Course and Outcome of Patients Identified as a Medical Priority Dispatch System (MPDS) Card 10 (Chest Pain)

Few studies have described the clinical course and outcome of specific cohorts of patients identified by their 911 call type.  Chest pain patients are especially important to study due to the time-sensitive nature of cardiac-related treatment. : To describe the clinical course and outcome of patients identified as an MPDS Card 10...

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The Impact of MPDS on Response Delay Time And Duration of Emergency Medical Calls

A fast response to an emergency call is one of the main objectives of an emergency medical communication center (EMCC). For decades, Italy had no formal emergency medical dispatch system to triage and respond to emergency calls.  Instead, it used healthcare providers such as nurses to triage and respond to such calls. In 2011, a scripted...

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The Golf Course Project: GIS and CAD Solution to Difficult Access Locations

Lee County, Florida, has 108 golf courses. Snowbird season packs the golf courses with many who are older. Medical emergencies: stroke; cardiac arrest; fractures; back injuries; stings; and heat exhaustion are common. Access to patients on golf courses is challenging. Golfers can only see the lanais and back of houses—not street addresses....

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