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Current Methods and Factors Influencing Successful Training of Emergency Dispatchers in Emergency Communication Centers

Jordan Sebresos, Christopher Olola, PhD, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD

Mar 15, 2016|AEDR 2016 Vol. 4 Issue 1|Original Research

Based on known unpublished sources (e.g. emergency communication center managers, training officers, dispatchers), emergency communication centers (ECCs) around the world provide training for new emergency dispatchers and continuing dispatcher education. However, little information has been collected, or shared, between ECCs regarding specific training methods that are being used, which methods are successful, and what factors influence their success. The objective of this study was to describe what training methods are currently being used in emergency...

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