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The Successful Telecommunicator Applicant

Danny Frank, Angela Modrell, Cami Durick, Brian Gallagher, Eric Lumpkin, Jaquelynn Marti, KT McNult, Sara Wilkin

Apr 20, 2022|Research Posters

With several agencies represented at the 2021 Communication Center Manager class, there was a common theme of short staffing. While there are several facets to staffing in the Emergency Communications Center (ECC), for this study we chose to focus on finding the best candidate. Our definition of the best candidate is successful in training and stays for at least the duration of their initial certification period, typically two years.

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Communication Factors Associated with Stroke Identification During Emergency Calls: A Systematic Review

Elaine Schneiker, GradDip, Stephen Ball, PhD, GradDip (GIS), BSc, Teresa Williams, PhD, Kay O'Halloran, PhD, Judith Finn, PhD, MEdSt, GradDipPH, BSc, DipAppSc, RN, RM, ICCert, FACN, FAHA

Aug 28, 2016|AEDR 2016 Vol. 4 Issue 2|Original Research

The first opportunity for prompt identification of a stroke in the prehospital environment often occurs when people telephone for emergency medical services. A better understanding of how callers and dispatchers communicate during emergency calls may assist dispatcher identification of stroke. To conduct a systematic review of the literature to determine communication factors associated with the identification of stroke during emergency calls. Six databases were searched (CINAHL, Cochrane, Embase, Informit, MEDLINE and PsychInfo). To meet...

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Is Dispatching to a Traffic Accident as Stressful as Being in One? Acute Stress Disorder, Secondary Traumatic Stress, and Occupational Burnout in 911 Emergency Dispatchers

B. Trachik, Madeline R. Marks, MS, Clint Bowers, PhD, Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD

Mar 22, 2015|AEDR 2015 Vol. 3 Issue 1|Original Research

Emergency dispatchers are exposed to potentially traumatic events at rates that likely exceed that of emergency first responders. Although not physically present at the time of the incident, it is likely that this repeated exposure in concert with highly stressful work conditions could lead to potentially negative emotional and physical outcomes. To date few studies have examined rates of stress related pathology and subsequent impairment in emergency dispatchers. The following study takes an initial step to investigate rates of Acute Stress Disorder, Secondary Traumatic Stress and...

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