Jim Marshall, CEO and co-founder of the 911 Training Institute, and Jason (Jay) Scott, partner engagement director at 911 Training Institute, discuss the underlying principles of Emergency Mental Health Dispatching (EMHD). They cover the development of MPDS Protocol 41: Caller in Crisis (to be released in Fall 2023 to accompany MPDS v14) and provide examples and resources for those interested in learning more.
Jonny McMullan, Performance Improvement Manager with the South Eastern Health and Social Care Trust, discusses the benefits of mentoring in emergency dispatch, including what makes a good mentor and how to best support trainees.
Andrew Palmer, manager of instructional design at IAED, discusses emergency dispatch training, including where to start improving your own programs and what kind of training works best for this field.
Emergency communication centers often field calls from police, local law enforcement, sheriff, state police, highway patrol, security, military police, or federal agents. When these officers radio their communication centers for medical assistance, historically, they have said "Send medical" or "Need paramedics." Centers have typically sent lights-and-siren responses, sometimes wasting resources and potentially causing more accidents. It can be frustrating for all parties involved, because officers are not trained to provide necessary patient information, emergency dispatchers must triage...
Isabel talks with Ty Wooten, NENA's Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do...
Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor...
