Topic: stress

Impact of Work-Related Factors on Stress and Health among 911 Calltakers and Dispatchers in California

Empirical literature examining the health and wellness of emergency responders has continued to grow over the past decade. Yet there is a relative absence of literature on 911 telecommunicators, who are often the “first, first responders” in an emergency. Examination of work-related factors that enhance risk for stress and adverse outcomes may improve current prevention and intervention efforts in this population. Methods: Civilian 911 calltakers and dispatchers from the state of...

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O Come, All Ye Burned Out with Kim Rigden

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode10-2017-12-18-Kim-Rigden_mixdown-2.mp3Podcast: Play in new window | Download (Duration: 34:03 — 46.8MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of...

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Is Dispatching to a Traffic Accident as Stressful as Being in One? Acute Stress Disorder, Secondary Traumatic Stress, and Occupational Burnout in 911 Emergency Dispatchers

Emergency dispatchers are exposed to potentially traumatic events at rates that likely exceed that of emergency first responders. Although not physically present at the time of the incident, it is likely that this repeated exposure in concert with highly stressful work conditions could lead to potentially negative emotional and physical outcomes. To date few studies have examined rates of stress related pathology and subsequent impairment in emergency dispatchers. The following study takes an...

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