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traffic or transportation incidents

Multi-Protocol Discipline Agencies Use Different Protocols To Process Traffic Accidents

Chris Knight, Christopher Olola, PhD, Greg Scott, MBA, EMD-QI, Isabel Gardett, PhD, Jeff J. Clawson, MD

Apr 03, 2018|AEDR 2018 Vol. 6 Issue 1|Original Research

Traffic incidents (collisions and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). They are also among the most complex call types because they represent such a range of possible situations. ECCs that handle calls in multiple disciplines (medical, fire, and law enforcement) may have multiple protocols available for handling traffic incidents because the Medical Priority Dispatch System, Police Priority Dispatch System, and Fire Priority Dispatch System each contains its own traffic and transportation incident protocol...

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