The following case is a medical emergency call handled by a large metropolitan emergency medical service (EMS) agency. This agency handles over 12,000 emergency and non-emergency ambulance calls per month in an area over 270 square miles, with a population of around 500,000.The emergency medical dispatcher (EMD) used the Medical Priority Dispatch System (MPDS®) version 13.3 (NAE) to handle this call.

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