Featured Research

Emergency Medical Dispatch Identification of Opioid Overdose and Frequency of Naloxone Administration on Scene

Opioid overdoses have reached crisis proportions. One response has been to increase the availability of naloxone HCl (commonly referred to by the generic name naloxone), which reverses the effects of opioid overdose. The Medical Priority Dispatch System (MPDS®) includes instructions by which the Emergency Medical Dispatcher (EMD) can prompt the caller to find and use naloxone on overdose victims. However, these instructions are only provided on dispatch Chief Complaint (CC)...

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Caller’s Ability to Understand “Responding Normally” vs. “Completely Alert” Key Question in a Brazilian Portuguese Version of an Emergency Medical Dispatch Protocol

Alertness is important to assess during many medical emergencies; however, assessing alertness proves difficult in a non-visual emergency dispatch environment. Little is understood about how to best gather an accurate report of patient alertness during an interaction between callers and Emergency Medical Dispatchers (EMDs). s: The primary objective of the study was to compare two versions of a Key Question (KQ) intended to gain an accurate report of alertness, to...

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Situational Awareness in Emergency Medical Dispatch: An Observation Study and Proposed Model

Situational awareness (SA, also called situation awareness) is the ability to take in relevant information about an event in order to understand it and take effective action. Maintaining effective SA as an emergency medical dispatcher (EMD) may be more difficult than in other, similarly complex roles because of the remote nature of an emergency call for help. This study attempts to provide insight on one remote SA situation by reporting on a simulation study in which...

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Willingness of Medical versus Non-Medical Emergency Responders to Accept Post-Incident Intervention

It has long been anecdotally held by emergency responders that non-medical emergency responders were less willing to accept post-incident intervention following a personally disturbing event than their medical counterparts. Methods: Aspects of emergency responder stress were studied across multiple disciplines of the emergency services: pre-hospital emergency medical services (EMS), fire protection, law enforcement, and emergency department (ED) or emergency room (ER) personnel....

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Experience Can Lead a Dispatcher Astray

Utah Valley Dispatch Special Service District is located in Spanish Fork, Utah, and provides centralized dispatch services for police, fire, and Emergency Medical Service (EMS) agencies in Utah and Juab counties. All 45 dispatchers working in the center are certified in CPR, Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD). These dispatchers are trained to give lifesaving instructions to callers during emergency medical situations. At the time of the call, the EMD was on her...

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Artificial Intelligence for us?

Have you ever wondered how Netflix knows what movies to recommend for you—or realized that if it is suggesting kids’ movies, that means someone else in the house must have been using your account? It turns out that this sort of...

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