Featured Research

Experience Can Lead A Dispatcher Astray

Utah Valley Dispatch Special Service District is located in Spanish Fork, Utah, and provides centralized dispatch services for police, fire, and Emergency Medical Service (EMS) agencies in Utah and Juab counties. All 45 dispatchers working in the center are certified in CPR, Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD). These dispatchers are trained to give lifesaving instructions to callers during emergency medical situations. At the time of the call, the EMD was on her...

Read More

Comparison of EMD Selection of Sick Person Chief Complaint Protocol with On-Scene Responder Findings

The Emergency Medical Dispatcher’s (EMD’s) selection of the most appropriate Chief Complaint Protocol is one of the most important elements in emergency dispatching. Choosing the correct Chief Complaint ensures that the correct information is gathered, the correct instructions and help provided, and the right resources sent. The selection of the MPDS Sick Person Protocol is often one of the most difficult for EMDs. s: The primary objective of this study is to compare the...

Read More

Implications of Pre-Alerts for Medical Emergency Calls

In emergency dispatching, pre-alerts are used to send responders to calls prior to getting a final dispatch code. Some studies have showed that pre-alerts can effectively reduce dispatch time for out-of-hospital cardiac arrests, potentially improving overall patient outcome. However, there is also a potential risk in running lights-and-siren on non-fully triaged calls. Although pre-alerts have been used for several years, no research studies have demonstrated its benefit, in...

Read More

Predicting the Need for Extrication in Traffic Accidents Reported to 911: Is Anyone Pinned/Trapped?

Extrication activities at the scene of motor vehicle accidents (MVA) result in extended scene times and increase morbidity and mortality. Identifying the need for extrication-capable resources during the 911 call-taking process, and dispatching them without delay, is crucial to delivering the required response and patient care. Determining the need for extrication using the Traffic/Transport Incidents Protocol in the Medical Priority Dispatch System (MPDS®) (version 13.0...

Read More

Litigation and Adverse Incidents in Emergency Dispatching

Risk management is an area of critical importance for emergency services and public safety agencies, including emergency communication centers. However, almost no information currently exists regarding litigation against, or involving, emergency dispatch. s: The primary objective in this study was to characterize the most common types of adverse events, actions, and omissions of action that lead to lawsuits against emergency dispatchers and their agencies. Methods: The...

Read More
Loading

Original Research

Research Posters

Concept Papers

Perspectives

Artificial Intelligence for us?

Have you ever wondered how Netflix knows what movies to recommend for you—or realized that if it is suggesting kids’ movies, that means someone else in the house must have been using your account? It turns out that this sort of...

JOIN THE AEDR NEWSLETTER

Join the AEDR Community

You can make a difference in the emergency dispatch and response community. Share your talents and ideas to help move this profession forward. There are many ways to get involved. Learn how.