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Dispatch In Depth Podcast

Future Instructors with Michelle Vetter, Deborah McCombs, Matthew Foletti, and David Emerson

AEDR Editorial Team

Jan 02, 2024|Dispatch in Depth

Michelle Vetter, Senior Public Safety Telecommunicator with Morris County Communications in New Jersey, Deborah McCombs, Emergency Calltaker III with Prince George’s County in Maryland, Matthew Foletti, an officer with the Met Police in London, and David Emerson, a senior clinician in Australia, discuss their experiences taking the EMD and EPD Instructor courses. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying.

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Personalizing the Police Protocol with Cait Welch

AEDR Editorial Team

Nov 14, 2023|Dispatch in Depth

Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center’s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions.

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School of Dispatch with Lori Henricksen and Lily Petersen

AEDR Editorial Team

Oct 10, 2023|Dispatch in Depth

Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen, former student of the program and current communications specialist supervisor at the Las Vegas Combined Communications Center, discuss the benefits of providing high school students with career technical education (CTE) in emergency dispatching.

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Fire Safety Starts at Dispatch with Matthew Huddle

AEDR Editorial Team

Aug 29, 2023|Dispatch in Depth

Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of “violence,” the role of premise history, and the EFD’s need to cultivate active listening skills.

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