Behind the Frontlines: Addressing Mental Health and Staff Retention in the 911 Workforce
Jacob Bevans, Mary Bowman, Raylon Bryant, Mark Buck, Royanne Hammond, Jason Roeller, Katherine Wolf
Apr 28, 2026|Research Posters
There is a nationwide shortage of emergency telecommunicators in 911 call centers across the United States. This research investigated the impact of the availability of mental health resources on telecommunicator retention rates, with the goal to demonstrate the importance of ensuring access to these resources for emergency telecommunicators.