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Lis Burnette

Characterization of Call Prioritization Time in a Medical Priority Dispatch System

Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Corike Toxopeus, PhD, Jeff J. Clawson, MD, Adam Johnson, Bryon Schultz, BA, Kristen Miller, JD, Neal Richmond, MD, FACEP, Donald Robinson, Matt Zavadsky, MS, Lis Burnette, Tracey Barron, BS, Brett Patterson

Mar 07, 2016|AEDR 2016 Vol. 4 Issue 1|Original Research

Emergency Medical Services (EMS) agencies have a pressing need to understand call prioritization time (CPT), a key sub-component of call processing time in Emergency Medical Dispatch, as it impacts response time to specific cases and overall EMS agency response time performance. The objective of this study was to determine median CPT by dispatch priority level and Chief Complaint type. This retrospective study included data from six emergency communication agencies, each accredited by the International Academies of Emergency Dispatch (IAED)...

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