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NEW Podcast Episode 17: Measure Twice Dispatch Once with Vincent Robbins

May 16, 2018|AEDR Newsletter
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In this newsletter: A new Dispatch in Depth podcast episode, a NAVIGATOR iPad winner, winners of the April AEDR newsletter forwarding contest, report on the IAED Research Workshop, and a writing contest--this one is packed

Episode 17: Measure Twice Dispatch Once with Vincent Robbins

Vincent D. Robbins, FACPE, FACHE (USA) President and CEO of Monmouth-Ocean Hospital Service Corporation (MONOC), New Jersey

Since 1990, Vincent has served as the President and CEO of MONOC, New Jersey's single largest paramedicine service, providing BLS and ALS EMS, specialty care transport (SCT), and MedEvac services throughout the state.

On this podcast, Isabel (host) and Vince (guest) discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times.


If you were able to join us in Las Vegas last week, we may have lured you into the IAED booth with the promise to win an iPad if you signed up to receive this newsletter, thus becoming a research partner.

Yesterday, Joyce Wheeler (Ohio, USA) was randomly selected from all these entries!! Congratulations, Joyce!

Joyce is a 14-year emergency dispatch veteran at the University of Cincinnati Police Division (UCPD) and works as both a calltaker and dispatcher. She has worked in public safety for 18 years, including 4 years at Hamilton County Jail (Ohio). At the jail, she processed inmates by taking their mugshots and recording their fingerprints.

If Joyce is feeling particularly dissatisfied in life (whatever the reason), she turns to fostering dogs for rescue or throws herself into a project like the Citizens' Fire Academy. These activities bring her a spark of renewal, reassuring her that she is making a difference in other people's lives. She gains great personal satisfaction from serving others--she finds that it keeps her from becoming complacent, settling in or getting too comfortable in her own life.

She hopes that all the things she learned and all the conversations she had during NAVIGATOR help to further strengthen the emergency dispatch profession. She seeks to recognize available resources that open up new partnerships historically under-utilized by emergency dispatchers. Her goal is to see her department advance through innovation as they take on new challenges.


Through April, each time AEDR Newsletter subscribers used the provided links to forward a newsletter, they were entered into a drawing for a $25 Amazon gift card. Creating an additional chance to win, the subscriber that forwarded the most newsletters throughout the month would receive a $50 Amazon gift card.

Thanks to everyone who participated in this contest and forwarded AEDR Newsletters during the month of April!

We are pleased to announce the following Amazon gift card winners:

  • John Bradshaw at Emergency Services Telecommunications Authority (ESTA) in Melbourne, Australia, $25 Amazon gift card (randomly selected winner)
  • Cheryl Buchanan at Hanover County Communications in Virginia, USA, $50 Amazon gift card (forwarded the AEDR newsletter 6 times)
  • Stephanie Erb at McHenry Police Department in Illinois, USA, $50 Amazon gift card (forwarded the AEDR newsletter 6 times)


New Studies Workshop participants produced study proposals and abstracts, and in some cases reported preliminary results, for five new studies on these topics:

  • Emergency dispatcher stress busters
  • Capturing "Tell me exactly what happened" in case entry for emergency police calls
  • Using the medical protocol to send a non-ambulance / alternative response
  • Identifying when an ECHO structure fire call is actually a working fire
  • Zooming in on repeat / lift-assist callers

Meet the Faculty At the International Academies of Emergency Dispatch, we believe that supporting field and industry experts is the best way to produce research.

Enjoy this silly video introduction of the Research Workshop mentors and staff.

Over 2 days, these folks worked with participants to bring new research studies to life.

Join us at the 2019 Research Workshop and make use of all our available resources!


A "Celebrate your center" contest! Watch this short video to learn more! Amazon gift cards for the winners!

Here's to a packed newsletter,

AEDREditorial Team

We keep your fingers on the pulse of emergency dispatch and response.