ABSTRACT

Several studies explore the link between emergency response work and compassion fatigue, burnout, and Post Traumatic Stress Disorder (PTSD). In each study, the connection between the challenging and traumatic nature of the workload and its effect on the responder are explored to explain certain behaviors, or changes. This study covers a different side of the impact of the work of emergency telecommunicators. Focused on the effects of the load brought home by telecommunicators, the study outlines perceived changes family members of telecommunicators notice during their tenure as telecommunicators and dispatchers.