Annals of Emergency Dispatch & Response Logo

emergency dispatcher

Factors Contributing to Emergency Dispatcher Levels of Stress

Kate Wahlgren, EMD, Andre Jones, PhD, Audrey Fraizer, Christopher Olola, PhD, Dawn Faudere, EMT-P, EMD-Q, Isabel Gardett, PhD, Marc Gay, Mike Taigman, MS, Ronald Williscroft, QI, EMD

Aug 04, 2021|Research Posters

Studies have cited dispatcher claims of significant emotional, mental, and physical stress as a result of their work, however, there is very little literature that ranks in order of prevalence or severity the factors contributing to overall stress specific to emergency dispatchers. The aim of this study is to collect data that will complement other research findings in this field to inform the development of new programs designed to address specific factors contributing to dispatch stress and build better psychological health among this group.

Read more


Andrea Furgani, MD, Giuseppina Contiero, EMD, Christopher Olola, PhD, S. Esposito, S. Ferlito, F. Ferrari, R. Sanna, S. Ruffoni, F. Bermano

Aug 04, 2021|Research Posters

There are many recent articles published in scientific literature on the topic of work-related stress. However, these studies focus on the effects of stress on the workers and not on the impact that stress could have on their work performancemore specifically on the calltaker’s (emergency dispatcher (ED)) performance and consequently on the whole Emergency Medical Service (EMS).

Read more

Current Methods and Factors Influencing Successful Training of Emergency Dispatchers in Emergency Communication Centers

Jordan Sebresos, Christopher Olola, PhD, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD

Mar 15, 2016|AEDR 2016 Vol. 4 Issue 1|Original Research

Based on known unpublished sources (e.g. emergency communication center managers, training officers, dispatchers), emergency communication centers (ECCs) around the world provide training for new emergency dispatchers and continuing dispatcher education. However, little information has been collected, or shared, between ECCs regarding specific training methods that are being used, which methods are successful, and what factors influence their success. The objective of this study was to describe what training methods are currently being used in emergency...

Read more

The Impact of 911 Telecommunications on Family and Social Interaction

Anne Camaro, Elizabeth Belmonte, D. Jeremy Demar, Adam Timm

Jan 20, 2021|AEDR 2020 Vol. 8 Issue 3|Original Research

Several studies explore the link between emergency response work and compassion fatigue, burnout, and Post Traumatic Stress Disorder (PTSD). In each study, the connection between the challenging and traumatic nature of the workload and its effect on the responder are explored to explain certain behaviors, or changes. This study covers a different side of the impact of the work of emergency telecommunicators. Focused on the effects of the load brought home by telecommunicators, the study outlines perceived changes family members of telecommunicators notice during their tenure as...

Read more