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Brian Gallagher

The Successful Telecommunicator Applicant

Danny Frank, Angela Modrell, Cami Durick, Brian Gallagher, Eric Lumpkin, Jaquelynn Marti, KT McNult, Sara Wilkin

Apr 20, 2022|Research Posters

With several agencies represented at the 2021 Communication Center Manager class, there was a common theme of short staffing. While there are several facets to staffing in the Emergency Communications Center (ECC), for this study we chose to focus on finding the best candidate. Our definition of the best candidate is successful in training and stays for at least the duration of their initial certification period, typically two years.

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