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Kathy Boucher

Next Generation 911 Media & Your Telecommunicators’ Mental Health

Richard Buck, Kathy Boucher, Patrick Clark, Johnathan Danek, Lori Lagrone, Tameka Minter, Raymond Schultz , Adair Welfel

Apr 19, 2022|Research Posters

Next Generation 9-1-1 (NG9-1-1) is the newest technology allowing the general public to share richer, more detailed data, such as videos, images, and text messages with a 9-1-1 call center. NG9-1-1 enhances the ability of 9-1-1 call centers to better communicate with each other and improves overall system resiliency, however, what are the adverse effects of this technology on our telecommunicators’ mental wellbeing?

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