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Kelly Hale

Quantifying Cognitive Load of Emergency Dispatchers

Emily Weeden, Kelly Hale

Apr 04, 2022|AEDR 2022 Vol. 10 Issue 1|Original Research

During a given incident, dispatchers are under high stress balancing the workload of listening, understanding, recording, and responding to an unfolding event. These personnel work in a high stakes environment, where seconds can mean life and death. They are called upon to be the voice of reason and calm during traumatic events, and must follow policy and procedures in effectively communicating event information to a number of different user groups. The goal of this work was to demonstrate how a predictive workload equation can be used to evaluate cognitive workload of a dispatcher during a representati

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