Author: linden-horwood

Continuous Dispatch Education and Service Improvement

Continuous Dispatch Education (CDE) is ongoing training for Emergency Dispatchers, Quality Improvement Specialists and Emergency Telecommunicators (ETC). Yorkshire Ambulance Service (YAS) wanted to improve current compliance performance to the Medical Priority Dispatch System™ (MPDS®) utilizing CDE. This study reports on the effectiveness of CDE efforts and staff motivation in completing CDE. s: The primary objectives in this study were to establish if structured CDE improved calltaker performance and to gather information about staff perceptions of CDE. The...

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The Yorkshire Ambulance Service (YAS) moved to Performance Standards 9 in November 2012. As a Trust aspiring for Accreditation, the Quality Audit Team (consisting of Emergency Dispatch Quality Assurance ED-Q specialists) wanted to ensure that compliance was suitably above the targets set by the International Academies of Emergency Dispatch (IAED).  The goal of this study was to improve and track improvement of current compliance performance to the Medical Priority Dispatch System (MPDS) utilizing Continuous Dispatch Education (CDE) in YAS.  To achieve this goal, YAS...

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