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Sabrina Vlk, MS, LP, CCRC

Reprioritization of 911 Emergency Medical Calls Using Historical Clinical Data

Veer D. Vithalani, MD, FACEP, FAEMS, Sabrina Vlk, MS, LP, CCRC, Neal Richmond, MD, FACEP

Aug 20, 2018|Research Posters

Emergency Medical Services (EMS) systems often utilize a structured approach to 911 call-taking and emergency medical dispatch (EMD). One such system, Medical Priority Dispatch System (MPDS®), categorizes 9-1-1 calls into EMD codes based on problem and severity. Response priorities and resources dispatched are determined at the local level through a predetermined response matrix, which is often determined without utilizing outcome-based criteria. The primary objective was to use historical clinical data to develop a methodology to increase the number of patients with time-sensitive critical...

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