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Dispatch in Depth

In The Drink with Jaci Fox

AEDR Editorial Team

Dec 20, 2022|Dispatch in Depth

Jaci Fox, quality assurance specialist and the Police Lead with QPR, discusses the best way to handle calls about impaired driving, including why it occurs, whether it includes driving while high, and the importance of updating the location in cases of moving violations.

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What's Really Going On? with Melissa Colon and Heather Hedgcock

AEDR Editorial Team

Aug 02, 2022|Dispatch in Depth

Melissa Colon, CTO, Lieutenant, ETC instructor, and Q with Manatee County Emergency Communications Center, and Heather Hedgcock, QA Coordinator, Captain/Supervisor, ETC Instructor, and Q, discuss customer service skills. They outline how to professionally interrupt the caller, give examples of phrases you can use to sound polite and firm, and approach calltakers who lose their patience. 

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