Kim Ridgen, Associate Director of Accreditation for the IAED, discusses barriers and drivers of success dispatch agencies face when they are trying to become accredited centers of excellence (ACEs), including agency culture, timeline for the achievement, and protocol compliance.
Alexia Jobson and Adam Heinz from the Regional Emergency Medical Services Authority (REMSA Health) in Reno, Nevada, discuss some PR basics for your dispatch agency, including social media tips and ways to improve your relationship with the media.
Ricardo Martinez II, host and creator of the Within The Trenches podcast, discusses how Within the Trenches got started, how it’s grown since then, and what it means to emergency dispatchers to have a platform where they can share their stories and connect with their colleagues across continents. For Your Information: Listen to Within the Trenches here (or wherever you get your podcasts): https://www.withinthetrenches.net/podcast
Amanda Lindgren and Ben Bills with the El Paso-Teller 9-1-1 Authority discuss their agency’s outreach program, including opt-in phone alerts for residents, a 28-foot mobile classroom, and a podcast of their own.
Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents, as well as the benefits of training teenagers for careers in first response.
Lavonne C. Hall, president and CEO, and Mark Corum, director of media services, discuss the history of Hall Ambulance Service. Hall Ambulance is based in Bakersfield, California, and is celebrating its 50th anniversary this year. They talk about how it started and the milestones it’s achieved along the way.
Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services.
Sean Ash, an Emergency Call Handler for the London Ambulance Service NHS Trust discusses how he got into emergency dispatching as well as what it’s like to be a dispatcher with a disability.
Chaplain Russell Myers, Allina Health EMS, talks about the role of chaplains in EMS and emergency dispatch. He discusses research he's conducted about the most stressful EMS calls as well as things to consider when deciding whether to bring a chaplain into your center...
Kim Ruether, founder of Project Brock, gives some background on "Brock's Law" and Project Brock, a nonprofit dedicated to preventing sudden cardiac arrest in young people through awareness, education, and action...