Amanda Beal, the IAED’s AI SkillLab Simulation Administrator, discusses what exactly the AI SkillLab is, where you can access it, and how it helps you in your role as an emergency dispatcher.
Sergeant Ashlee Gautreaux, creator and facilitator of a high school Emergency Telecommunicator Certification (ETC) program in Ascension Parish, Louisiana, talks about how the program came about and how it’s structured. She also discusses some unanticipated benefits to the community that have come from it.
Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto’s Central Ambulance Communications Centre, discusses what a communication center medical director is and how their role impacts your work.
John Chiaramonte, President of Mission Critical Partners’ consulting business, talks about the company's upcoming 8-hour course on swatting incidents. He discusses the recent uptick in these types of responses as well as things communication centers can do to prepare for the eventuality of these calls.
Tyler Pelke, Deputy Chief with the City of Red Deer Emergency Services, shares his perspective on resilience in the emergency response profession. He talks about doing the hard things, like building habits and practicing forgiveness, and fostering trust in the workplace.
Educator, clinician, and scholar Dr. Michelle Lilly gives highlights of her past emergency dispatch research papers and projects, then presents the preliminary findings of her groundbreaking video to 911 study.
The champion and creator of the 911 SAVES Act, California Congresswoman Norma J. Torres gives some insight into this bill she and her colleagues are trying to pass to get emergency dispatchers reclassified as first responders. She tells some stories from her time as a dispatcher in Los Angeles, explains what the act does and does not do, and gives advice on how you can get involved in this important movement.
Brian Dale, President of Priority Dispatch, gives his thoughts on the enduring value of the NAVIGATOR educational conference, what technology improvements the company is working on, and how you can be part of the changes coming to emergency response.
Jim Lanier, OnStar’s Global Manager for Public Safety Engagement Team, talks about OnStar’s continued role as a sponsor of NAVIGATOR. He also discusses what it looks like when OnStar takes an emergency (or nonemergency) call, recent advances in technology, and what conference attendees can look forward to trying out at the booth.
Scott Arnold, Director of Design Systems and Operations, and Becca Zapata, Lead UX Researcher, are here to let you know that Motorola Solutions is more than a radio company. They go over their process of getting user feedback, aspects of user design you may be overlooking, and software to look forward to using in the near future.