Dispatch in Depth

An Emergency by Any Other Name with Ross Rutschman and Ken Hotaling

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode22-2018-06-14-Ross-Rushman_mixdown.mp3Podcast: Play in new window | Download (Duration: 35:47 — 49.2MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Ross Rutschman and Ken Hotaling, two implementations experts and program administrators with Priority Dispatch. They discuss cultural differences in handling emergencies, how the protocol is implemented in...

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Bridging the Gap with Tony Guido

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode21-2018-06-12-Tony_Guido_mixdown.mp3Podcast: Play in new window | Download (Duration: 21:24 — 29.4MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving...

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The Heart of the Matter with Dr. Chris Olola

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode20-2018-06-01-Chris-Olola_mixdown.mp3Podcast: Play in new window | Download (Duration: 24:48 — 34.1MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the IAED. They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the...

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The Rest of the Story with Sherri Stigler

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode19-2018-03-17-Sherri-Stigler_mixdown.mp3Podcast: Play in new window | Download (Duration: 22:55 — 31.5MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri’s background in emergency communications, how giving emergency dispatchers closure reduces...

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Silence is Not Always Golden with Dr. Heidi Feldman

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode18-2018-03-03-Heidi-Feldman_mixdown.mp3Podcast: Play in new window | Download (Duration: 21:58 — 30.2MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research.   For Your Information: The “Four-Second...

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Measure Twice Dispatch Once with Vincent Robbins

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/episode17-2018-04-05-Vince-Robbins_mixdown_V3.mp3Podcast: Play in new window | Download (Duration: 38:23 — 52.7MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help...

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Come Together Right Now Over Research with Dr. Louisa Stark and Heather Coulter

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode16_2018-03-29_Louisa_Stark_Heather_Coulter_mixdown.mp3Podcast: Play in new window | Download (Duration: 44:07 — 60.7MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Dr. Louisa Stark, professor of human genetics and director of the Genetic Science Learning Center, and Heather Coulter, Community Liaison for the Community Outreach and Collaboration Core...

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The Bright Side of Q with Kevin Pagenkop

https//media.blubrry.com/aedr_podcast/p/content.blubrry.com/aedr_podcast/Episode15_2018-03-13-Kevin-Pagenkop_mixdown.mp3Podcast: Play in new window | Download (Duration: 30:56 — 42.5MB) | EmbedSubscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | RSS | MoreIsabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat “the sponge effect,”...

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