Mads Matthews-Williams (they/them), former emergency dispatcher, mentor, and quality auditor for the Welsh Ambulance Service, discusses how to handle LGBTQ issues in emergency dispatch, especially for transgender and nonbinary callers.

For Your Information:

Read the results of the 2018 Stonewall study of LGBTQ people in the United Kingdom: https://www.stonewall.org.uk/system/files/lgbt_in_britain_-_trans_report_final.pdf

IAED Journal FAQ about medical calls from transgender patients: https://iaedjournal.org/newborn-resuscitation/