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O Come, All Ye Burned Out with Kim Rigden

Dec 27, 2017|Dispatch in Depth

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Isabel talks with Kim Rigden, psychology enthusiast and the associate director of accreditation at IAED. They discuss the importance of positive psychology in a field as stressful as emergency dispatch, the concept of feedforward, and small things you can do to make your outlook a little more positive.

For Your Information:

VIA Strengths Survey (

Handout from The Psychology of the 911 Call (

Character Strengths in the UK (

Looking Forward to Performance Improvement: Field Test of the Feedforward Interview for Performance Management (

'Paying it forward': performance improvement through feedforward interviews (

Strength-based performance appraisal and goal setting (

The Feedforward Interview (

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