Annals of Emergency Dispatch & Response Logo

Continuous Dispatch Education

Continuous Dispatch Education and Service Improvement

Linden Horwood

Mar 15, 2016|AEDR 2016 Vol. 4 Issue 1|Original Research

Continuous Dispatch Education (CDE) is ongoing training for Emergency Dispatchers, Quality Improvement Specialists and Emergency Telecommunicators (ETC). Yorkshire Ambulance Service (YAS) wanted to improve current compliance performance to the Medical Priority Dispatch System™ (MPDS®) utilizing CDE. This study reports on the effectiveness of CDE efforts and staff motivation in completing CDE. The primary objectives in this study were to establish if structured CDE improved calltaker performance and to gather information about staff perceptions of CDE...

Read more