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Emergency Communications

Reprioritization of 911 Emergency Medical Calls Using Historical Clinical Data

Veer D. Vithalani, MD, FACEP, FAEMS, Greg Scott, MBA, EMD-QI, Christopher Olola, PhD

Sep 07, 2021|AEDR 2021 Vol. 9 Issue 2|Original Research

Emergency Medical Services (EMS) systems often utilize a structured approach to 911 call-taking and emergency medical dispatch (EMD). One such system, Medical Priority Dispatch System (MPDS®), categorizes 911 calls into EMD determinant codes based on problem and severity, with response priorities and resources determined at the local level through a predetermined response matrix. In this study, we proposed a methodology for utilizing historical clinical data to increase the accuracy of 911 call prioritization of patients with time-sensitive critical illness...

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