Why They Stay: Job Demands and Job Resources that Influence the Organizational Commitment of Public Safety Telecommunicators
Andre Jones, PhD
Sep 19, 2022|AEDR 2022 Vol. 10 Issue 2|Original Research
High job demands in 9-1-1 centers mean high turnover which place 9-1-1 centers in an understaffed situation. Understanding the public safety telecommunicator perspectives that further describe the life-or-death protective nature of the work can lead to improved retention.