Why They Stay: Job Demands and Job Resources that Influence the Organizational Commitment of Public Safety Telecommunicators
Andre Jones, PhD
Sep 19, 2022|AEDR 2022 Vol. 10 Issue 2|Original Research
The purpose of this qualitative study was to understand job demands and the resources that influence organizational commitment of public safety telecommunicators.
Individual interviews served as the data source from participants in New Orleans, Louisiana. Purposeful sampling resulted in thirteen individual interviews.
The participant interview transcript data were coded and led the themes of (a) emotional demands, (b) mental demands, (c) physical demands, (d) work overloads, (e) bureaucracy, (f) team atmosphere, (g) person-job fit, and (h) availability of tools, which influence mostly the affective commitment of public safety telecommunicators.
With these perspectives that further describe the life-or-death protective nature of the work, the implications for positive social change include understanding the reasons for turnover, which can lead to improved retention and operations as well as support for reclassification and innovation of the profession.
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