Tim Russow, Quality Assurance Specialist with Ada County Sheriff’s Office, discusses quality assurance and feedback in emergency dispatch, including why it’s important and how to improve it.
Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation...
Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE...