Annals of Emergency Dispatch & Response Logo

The Bright Side of Q with Kevin Pagenkop

Mar 27, 2018|Dispatch in Depth

Subscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | More

Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat "the sponge effect," and how giving critical feedback can be just as hard as receiving it.

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org