The Bright Side of Q with Kevin Pagenkop
AEDR Editorial Team
Mar 27, 2018|Dispatch in Depth
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Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat "the sponge effect," and how giving critical feedback can be just as hard as receiving it.
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