Isabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri's background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips for implementing a similar program in your center.
For Your Information:
An article Sherri wrote about the study: https://iaedjournal.org/black-hole-no/
"Providing Dispatchers 'The Rest of the Story'" research poster: https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/
Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org