Dr. Chris Olola, Director of Research for the IAED, Greg Scott, Associate Director of Protocol Evolution, and Matt Hirschi, Data Analyst, discuss the IAED's data center: what it is, how it came to be, and how it can benefit your agency...
Chandy Ghosh and Monica Million, co-founders of NENA's WIN initiative, discuss the need for spaces dedicated to women in 911 as well as WIN's objectives...
Kari Dickerson, firefighter, paramedic, and Director of Diversity and Membership for the National EMS Museum, discusses Freedom House Ambulance Service, one of the first ever EMS programs, and its influence on modern emergency medicine...
Sara Weston, senior project consultant for 911 Authority, discusses 911der Women, a group she created for women in careers touching 911 to connect with and support one another...
Sarah Smith, Public Information Officer for Pennington County Emergency Services Communication Center, discusses her center's 911 Citizens' Academy—what it is, who it's for, and how to institute one in your own center...
Liz Belmonte, training supervisor at Cambridge Emergency Communications, discusses implicit bias, including how it can affect every step of an emergency police call, from the caller to the dispatcher to the responding police officer...
During a pandemic, dispatch agencies need a robust triage tool when emergency services become stressed from high call loads, workforce degradation, and hospital saturation. This tool needs to be scalable at the local level so that it can escalated and de-escalated at the discretion of local EMS authorities. The purpose of Protocol 36 is to allow Emergency Medical Dispatchers to identify—at the point of call intake—those patients that are most likely COVID-19 symptomatic, and then triage them within a single dispatch protocol that allows the most efficient and effective use of pandemic-related...
Jennet Sullivan, Accreditation and Compliance Coordinator for Cedar Park Police Department, discusses domestic violence and abuse by sharing her mother's experience and outlining things emergency dispatchers should remember when taking these calls...
Tina DeCola, Communications Specialist Supervisor for Las Vegas Fire and Rescue, discusses the call that got her interested in human trafficking, signs emergency dispatchers can look for to spot potential trafficking calls, and the perspectives of trafficking victims...
Todd Stout, president and founder of FirstWatch, discusses the role of FirstWatch in COVID-19 surveillance, lessons learned from the Ebola virus outbreak, and the importance of emergency dispatchers increasing their resilience...