During a pandemic, dispatch agencies need a robust triage tool when emergency services become stressed from high call loads, workforce degradation, and hospital saturation. This tool needs to be scalable at the local level so that it can escalated and de-escalated at the discretion of local EMS authorities. The purpose of Protocol 36 is to allow Emergency Medical Dispatchers to identify—at the point of call intake—those patients that are most likely COVID-19 symptomatic, and then triage them within a single dispatch protocol that allows the most efficient and effective use of pandemic-related...
Jennet Sullivan, Accreditation and Compliance Coordinator for Cedar Park Police Department, discusses domestic violence and abuse by sharing her mother's experience and outlining things emergency dispatchers should remember when taking these calls...
Tina DeCola, Communications Specialist Supervisor for Las Vegas Fire and Rescue, discusses the call that got her interested in human trafficking, signs emergency dispatchers can look for to spot potential trafficking calls, and the perspectives of trafficking victims...
Todd Stout, president and founder of FirstWatch, discusses the role of FirstWatch in COVID-19 surveillance, lessons learned from the Ebola virus outbreak, and the importance of emergency dispatchers increasing their resilience...
Director Tyrell Morris, Orleans Parish Communication District, discusses the implementation of Protocol 36: Pandemic, Epidemic, and Outbreak (Surveillance and Triage), the role of video triage in COVID-19 calls, and New Orleans's self-quarantine registry...
Terry Peterson, Deputy Director of Snohomish County 911, discusses his center's implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they're planning for the future...
Isabel talks with Anne Camaro, assistant director of administration and training with the Cambridge Emergency Communications Department, and Jeremy DeMar, director of emergency communications for the city of Springfield, MA. They continue the discussion about the friends and family of 911 stress survey, including how it was...
Isabel talks with Liz Belmonte, training supervisor at Cambridge Emergency Communications, and Adam Timm, a 911 trainer and consultant. They discuss a survey about the effects of dispatch stress on emergency dispatchers' families, the importance of resilience, and things you can do now to minimize...
Isabel talks with Drew Cooper of the Rural Utah Project, M.C. Baldwin of the Navajo Nation Addressing Authority, and Dawn Dilego of the Bluff Fire Department. They discuss a lack of formal addresses in the Navajo Nation, the steps being taken to improve the situation, and how it effects emergency response in the area...
MAAKT HET GEBRUIK VAN HET HULPMIDDEL BEROERTE DIAGNOSE WAT UIT? Ja! Het bespaart tijd en zorgt voor behoud van de hersenen. IST DIE VERWENDUNG DES DIAGNOSEINSTRUMENTS ZUR SCHLAGANFALLERKENNUNG VON BEDEUTUNG? Ja! Es spart Zeit und rettet Gehirnmasse. È IMPORTANTE UTILIZZARE LO STRUMENTO PER L'IDENTIFICAZIONE DI ICTUS? Sì! Fa risparmiare tempo e salva il cervello...
