Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process...
IS THERE A STANDARD OF CARE AND PRACTICE FOR EMERGENCY DISPATCH? Yes! Ignorance of the standard is no defense. Over time and through litigation, concepts have evolved into a standard that reflects society's expectations of an emergency dispatch system. Emergency services and public safety agencies without this standard in place should be prepared to defend their practices in court—and in the court of public opinion. Ignorance of the standard is not a reasonable defense; both the courts and the public use it to judge emergency communication centers, municipalities, and individual dispatchers...
Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS...
Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems...
Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders...
Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911...
Maybe you've seen the College of Emergency Dispatch shirts many NAVIGATOR18 attendees nabbed two weeks ago in Las Vegas? Maybe you've seen the banners on the International Academies of Emergency Dispatch (IAED) website? In any case, this AEDR newsletter aims to help you learn more about the College of Emergency Dispatch and how it can support you in your professional advancement. Join the College in 2018 and earn your Continuing Dispatch Education (CDE) credit online anytime, anywhere. We offer a variety of courses that will fit your specific interests in subject matter...
In this newsletter: A new podcast episode, creating an evidence-based emergency dispatch profession, and last call for the writing contest about centers. Silence is Not Always Golden with Dr. Heidi Feldman Subscribe and Listen Heidi Kevoe-Feldman, PhD (USA) Associate Professor for the Department of Communications Studies at Northeastern University, Boston, Massachusetts Click here for her recent AEDRpublication on the "Four-Second Rule." Heidi uses conversation analysis to dig into and understand interactions in settings such as 911 emergency dispatch centers and...
In this newsletter: Research and CDE credit intersect on an essential-to-officer-safety topic. Traffic incidents (collisons and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). These calls are also among the most complex call types because they represent such a range of possible situations. Many ECCs use multiple Priority Dispatch Systems™ (MPDS®, PPDS®, FPDS®) and each system contains its own traffic and transportation incident protocol. New research from Chris Knight, identifies which of the three systems agencies use...
MAAKT HET GEBRUIK VAN HET HULPMIDDEL BEROERTE DIAGNOSE WAT UIT? Ja! Het bespaart tijd en zorgt voor behoud van de hersenen. Beroertes Beroertes onderbreken de bloedtoevoer naar een deel van de hersenen als gevolg van een blokkade of bloeding. De tijd dat een beroerte de toevoer onderbreekt, bepaalt de hoeveelheid hersenbeschadiging die wordt veroorzaakt. Snel herstel van de normale doorbloeding van de hersenen is van cruciaal belang en vereist intelligente herkenning en tijdige inzet. Emergency Medical Dispatchers (EMD's) bieden intelligente herkenning door...