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Handling Psychosocial Callers with Heinz Novosad

Sep 18, 2018|Dispatch in Depth

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Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems.

For Your Information:

Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.).

Consumer confusion: https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking

An article on Heinz's research: https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas

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