What is your advice for selecting the correct Emergency Communication Nurse System™ (ECNS™) symptom and injury-based protocol when the patient complains of several symptoms and/or injuries? Choosing the most concerning symptom that the patient has is achieved by keeping the ABCD concepts in mind (A= Airway, B= Breathing, C= Circulation, and D = Deficit in level of consciousness). If a symptom could cause a problem in any of the ABCD areas, the nurse should pick that symptom most likely to result in the compromise...
When did you begin researching issues related to the profession? Unofficially, I began many years before becoming official. Officially speaking, I have been a researcher since 2017. In my role, research enabled me to revamp, customize, launch, and optimize process improvement initiatives and programs to maximize operational performance and enhance customer service. What started you along the research and process improvement path? I took a new role within my organization in 2017, which requires me to research many aspects of not...
Where do you work? Madison County Fire Department Communications, Huntsville, AL, USA. As manager, I oversee operations for 14 full-time employees; handle all policy development, training program development, and quality assurance/quality improvement program oversight; and am a liaison with 16 volunteer fire chiefs and other public safety officials. What are the parts of your job that connect with research? I regularly analyze data in decision-making in all fields identified above. My recent research project published in AEDR...
Risk management is an area of critical importance for emergency services and public safety agencies, including emergency communication centers. However, almost no information currently exists regarding litigation against, or involving, emergency dispatch. The primary objective in this study was to characterize the most common types of adverse events, actions, and omissions of action that lead to lawsuits against emergency dispatchers and their agencies. The study was a systematic literature review...
