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Isabel Gardett, PhD

ABILITY OF LAYPERSON CALLERS TO APPLY A TOURNIQUET FOLLOWING PROTOCOL-BASED INSTRUCTIONS FROM AN EMERGENCY MEDICAL DISPATCHER

Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Daniel Ashwood, PhD, Meghan Broadbent, MS, Srilakshmi Sangaraju, MS, Paul Stiegler, MD, Dr. Mark Conrad Fivaz, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

The overall objective of the study was to determine whether layperson callers can effectively stop simulated bleeding using an improvised or a commercial tourniquet, when provided with scripted instructions via phone from a trained protocol-aided EMD.

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Factors Contributing to Emergency Dispatcher Levels of Stress

Kate Wahlgren, EMD, Andre Jones, PhDc, Audrey Fraizer, Christopher Olola, PhD, Dawn Faudere, EMT-P, EMD-Q, Isabel Gardett, PhD, Marc Gay, Mike Taigman, MS, Ronald Williscroft, QI, EMD

Aug 04, 2021|Research Posters

Studies have cited dispatcher claims of significant emotional, mental, and physical stress as a result of their work, however, there is very little literature that ranks in order of prevalence or severity the factors contributing to overall stress specific to emergency dispatchers. The aim of this study is to collect data that will complement other research findings in this field to inform the development of new programs designed to address specific factors contributing to dispatch stress and build better psychological health among this group.

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Caller’s Ability to Understand “Responding Normally” vs. “Completely Alert” Key Question

Valeria De Cassia Pereira, RN, EMD-QI, Sara Scott, Maristela Uta Nakano, MD, MBA, Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Srilakshmi Sangaraju, MS, Irena Weight, Daniel Ashwood, PhD, Edward Trefts, MFA, Brett Patterson, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

Anecdotally, numerous MPDS® (Priority Dispatch Corp., Salt Lake City, Utah, USA)-user agencies in the USA, Canada, UK, and Brazil have reported that the emergency caller has difficulty understanding the key question (KQ) “Is s/he completely alert?”

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Situational Awareness in Emergency Medical Dispatch

Isabel Gardett, PhD, Greg Scott, MBA, EMD-QI, Meghan Broadbent, MS, Christopher Olola, PhD, Madison Bramwell, MEd

Aug 04, 2021|Research Posters

Situational awareness (SA, also called situation awareness) is the ability to take in relevant information about an event in order to understand it and take effective action. Maintaining effective SA as an emergency medical dispatcher (EMD) may be more difficult than in other, similarly complex roles because of the remote nature of an emergency call for help.

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IS EMD LOW-ACUITY CODE SELECTION INFLUENCED BY A SOFTWARE MODIFICATION?

Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Meghan Broadbent, MS, Bryon Schultz, BA, Lisa Burnette, Jeff J. Clawson, MD, Srilakshmi Sangaraju, MS

Aug 04, 2021|Research Posters

Sick Person (Specific Diagnosis) is one of the most commonly used Chief Complaint Protocols in the Medical Priority Dispatch System (MPDS). This protocol is often used when a caller does not report any specific or high-priority symptoms. Of particular concern is the 26-ALPHA-1 determinant code, which refers to a person with “No priority symptoms” and none of the specific symptoms listed on the ALPHA-code drop-down list (Fig. 1).

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CHARACTERISTICS OF HOSPITAL-CONFIRMED ACUTE MYOCARDIAL INFARCTION CASES CODED AS LOW-ACUITY AT DISPATCH

Christopher Olola, PhD, Meghan Broadbent, MS, Isabel Gardett, PhD, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

Cardiovascular disease remains the most common cause of death worldwide, with ischemic heart disease (IHD) causing nearly nine million deaths per year. Coronary heart disease (CHD) is estimated to cause about one-third of all deaths in people over 35 years old, and the incidence of CHD is expected to continue to rise. Acute myocardial infarctions (AMIs)—heart attacks—represent a significant portion of this overall CHD mortality, with approximately 620,000 Americans suffering a first heart attack, and 295,000 suffering a repeat event, each year.

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PERSONS DESCRIPTIONS REPORTED TO EMERGENCY POLICE DISPATCH

Meghan Broadbent, MS, Isabel Gardett, PhD, Chris Knight, Greg Scott, MBA, EMD-QI, Jeff J. Clawson, MD, Christopher Olola, PhD

Aug 04, 2021|Research Posters

Identification of persons based on verbal descriptions is one of the key skills of police work. This includes identifying suspects, but also locating missing persons, identifying a person needing help in a public assist call, or finding and helping a person who is threatening suicide. Correct identification can lead to reduced loss of life, reunions of missing persons with their loved ones, and apprehension of suspects, while incorrect identification can have terrible unintended consequences for both officers and civilians.

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WHICH PROTOCOL FOR TRAFFIC ACCIDENTS: MEDICAL, FIRE, OR POLICE?

Chris Knight, Christopher Olola, PhD, Greg Scott, MBA, EMD-QI, Isabel Gardett, PhD, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

Traffic incidents (collisions and crashes) are among the most common call types handled by Emergency Communication Centers (ECCs). They are also among the most complex call types because they represent such a range of possible situations. These can range from “fender benders” with no injuries and little or no property damage—in which case a single law enforcement officer might be an appropriate response—to mass-casualty events involving trains, buses, or other large, multipassenger vehicles.

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