Annals of Emergency Dispatch & Response Logo

Isabel Gardett, PhD

Welcome Message from the Editor-In-Chief

Isabel Gardett, PhD

Mar 22, 2017|AEDR 2017 Vol. 5 Issue 1|Editor's Message

If you’re reading this, you probably already believe in the importance of data and evidence in decision making. You are probably already interested in learning more about how dispatch operates “behind the scenes”—how dispatching standards originate and evolve. You may also be hoping to be able to apply data, research, and standards to your own dispatch operations. In all of these respects, emergency dispatching has come a long way in the past 35 years.

Read more

Welcome Message from the Editor-In-Chief

Isabel Gardett, PhD

Aug 28, 2016|AEDR 2016 Vol. 4 Issue 2|Editor's Message

At first glance, the pieces in this issue of AEDR may not seem to have much in common. A statistician’s notes on the challenges of Big Data? A discussion of vehicles trapped in rising floodwaters? A review of the words and phrases that most often signal stroke? What could all of these things possibly have to do with one another? In terms of topic, not much; but in the bigger picture, these pieces have something much more important in common. They signal a sea change in dispatch research, a shift from a narrow focus on one or two critical incident types (mostly medical, mostly cardiac arrest-related) to

Read more

Welcome Message from the Editor-In-Chief

Isabel Gardett, PhD

Mar 15, 2016|AEDR 2016 Vol. 4 Issue 1|Editor's Message

If one thing has defined emergency dispatching over the past 40 years, it has been the desire to always be doing it better: better interrogations of callers, better Pre-Arrival Instructions, better customer service—the list goes on and on. To drive constant improvement in dispatch is also the purpose of the Annals of Emergency Dispatch & Response. We aim to provide emergency dispatch professionals, whether line calltakers, quality assurance specialists, or communication center managers, with the best and most up-to-date information available about the critical work they do.

Read more

Welcome Message from the Editor-In-Chief

Isabel Gardett, PhD

Aug 01, 2015|AEDR 2015 Vol. 3 Issue 2|Editor's Message

Evidence-based medicine (sometimes called scientific medicine) has existed in some form since at least the 16th century, when Andreus Vesalius, the "father of human anatomy," published diagrams of the human body actually based on anatomical investigation. William Harvey's publication of the first accurate description of the cardiovascular system, the 1665 discovery of the cell by Robert Hooke, and the 19th-century revelation of the neuron as the basic unit of the brain were also critical milestones. In the 1960s, the push toward evidence-based medicine became stronger, and basic science research began..

Read more

Welcome Message from the Editor-In-Chief

Isabel Gardett, PhD

Mar 22, 2015|AEDR 2015 Vol. 3 Issue 1|Editor's Message

Two of the most prominent trends in healthcare right now—paradoxically— are diversification and mergers. Many larger healthcare entities are swallowing smaller ones, creating central hubs that offer huge varieties of services and smaller, outlying branded clinics that feed into the hubs. What this means for patient care remains to be seen. What it means for diversification within each organization, though, is already becoming apparent. Larger, merged entities can offer more varied continuums of care, including for example emergency services that lead directly into on-site rehabilitation and affiliated h

Read more

Welcome Message from the Editor-In-Chief

Isabel Gardett, PhD

Aug 12, 2014|AEDR 2014 Vol. 2 Issue 2|Editor's Message

Welcome to the fourth issue of the Annals of Emergency Dispatch & Response. We have reached our second birthday going strong: this issue contains the most overall papers, the broadest scope of topics, the most diverse group of authors, and the most peer-reviewed research of any issue so far. Perhaps even more importantly, putting out our fourth issue makes us eligible for listing in online research databases. We’ll be more visible, more accessible, and more citable than ever.

Read more

ABILITY OF LAYPERSON CALLERS TO APPLY A TOURNIQUET FOLLOWING PROTOCOL-BASED INSTRUCTIONS FROM AN EMERGENCY MEDICAL DISPATCHER

Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Daniel Ashwood, PhD, Meghan Broadbent, MS, Srilakshmi Sangaraju, MS, Paul Stiegler, MD, Mark Conrad Fivaz, MD, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

The overall objective of the study was to determine whether layperson callers can effectively stop simulated bleeding using an improvised or a commercial tourniquet, when provided with scripted instructions via phone from a trained protocol-aided EMD.

Read more

Factors Contributing to Emergency Dispatcher Levels of Stress

Kate Wahlgren, EMD, Andre Jones, PhD, Audrey Fraizer, Christopher Olola, PhD, Dawn Faudere, EMT-P, EMD-Q, Isabel Gardett, PhD, Marc Gay, Mike Taigman, MS, Ronald Williscroft, QI, EMD

Aug 04, 2021|Research Posters

Studies have cited dispatcher claims of significant emotional, mental, and physical stress as a result of their work, however, there is very little literature that ranks in order of prevalence or severity the factors contributing to overall stress specific to emergency dispatchers. The aim of this study is to collect data that will complement other research findings in this field to inform the development of new programs designed to address specific factors contributing to dispatch stress and build better psychological health among this group.

Read more

Caller’s Ability to Understand “Responding Normally” vs. “Completely Alert” Key Question

Valeria De Cassia Pereira, RN, EMD-QI, Sara Scott, Maristela Uta Nakano, MD, MBA, Greg Scott, MBA, EMD-QI, Christopher Olola, PhD, Isabel Gardett, PhD, Srilakshmi Sangaraju, MS, Irena Weight, Daniel Ashwood, PhD, Edward Trefts, MFA, Brett Patterson, Jeff J. Clawson, MD

Aug 04, 2021|Research Posters

Anecdotally, numerous MPDS® (Priority Dispatch Corp., Salt Lake City, Utah, USA)-user agencies in the USA, Canada, UK, and Brazil have reported that the emergency caller has difficulty understanding the key question (KQ) “Is s/he completely alert?”

Read more