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Brett Patterson

The Distribution Of Emergency Police Dispatch Call Incident Types and Priority Levels Within the Police Priority Dispatch System

Shawn Messinger, David Warner, Chris Knight, Greg Scott, MBA, EMD-QI, Mark Rector, Tracey Barron, BS, Angela VanDyke, Lazaro Guerra, Isabel Gardett, PhD, Brett Patterson, Jeff J. Clawson, MD, Christopher Olola, PhD

Aug 03, 2013|AEDR 2013 Vol. 1 Issue 2|Original Research

911 centers receive a wide variety of calls for police-related incidents. Using the Police Priority Dispatch System (PPDS®), a 911 Emergency Police Dispatcher (EPD) categorizes each incident with a specific Chief Complaint (CC) and prioritizes the case using a systematic alpha-numeric coding matrix. The wide variation in CC types and specific codes assigned can profoundly affect staffing and resource deployment decisions made by law enforcement agencies. However, the frequency of specific call types and priority levels in the PPDS has not been studied formally to date. The objective of...

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Listen to the Line

Tracey Barron, BS, Brett Patterson

Mar 01, 2013|AEDR 2013 Vol. 1 Issue 1|

Emergency Medical Dispatchers (EMDs) play an important role in modern-day Emergency Medical Services (EMS), especially as compared to the minimal logistics role simple dispatchers filled years ago. Today, EMDs serve as gatekeepers, resource allocators, non-visual clinicians, and scene resource coordinators, and are familiar with nearly every operational and clinical aspect of an emergency call. Because of their wide range of training, experience, and involvement, EMDs can be a tremendous resource for today's less involved managers and administrators, provided they are acknowledged and...

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