911 centers receive a wide variety of calls for police-related incidents. Using the Police Priority Dispatch System (PPDS®), a 911 Emergency Police Dispatcher (EPD) categorizes each incident with a specific Chief Complaint (CC) and prioritizes the case using a systematic alpha-numeric coding matrix. The wide variation in CC types and specific codes assigned can profoundly affect staffing and resource deployment decisions made by law enforcement agencies. However, the frequency of specific call types and priority levels in the PPDS has not been studied formally to date. The objective of...

Read more

Central to the effectiveness of prehospital care is the ability of emergency medical dispatchers (EMDs), to rapidly categorise '999' calls and subsequently facilitate the dispatching of appropriate emergency ambulance personnel. There are many factors which affect productivity and/or performance in a work setting. These include shift work and experience. The London Ambulance Service (LAS) uses a structured, symptom- and incident-based protocol to triage emergency '999' calls. To our knowledge, factors potentially affecting compliance with this system have not been assessed in the UK...

Read more

The Annals of Emergency Dispatch and Response EDR journal is now on its feet and moving forward! Tons of thanks to the exemplary editorial leadership, peer-reviewers, and researchers for their tremendous input in establishing the journal. As we all (now) appreciate, establishing a peer-reviewed scientific journal of this nature and magnitude is no trivial task—I salute you all!

Read more

It is with profound pleasure, humility and honor that I welcome you, the reader, to this inaugural issue of the Annals of Emergency Dispatch and Response (AEDR) – an official international peer-reviewed research journal published by the International Academies of Emergency Dispatch (IAED)®.

Read more