European Emergency Number 112 in Liguria, Italy: Results of the First Year of Activity
Andrea Furgani, MD, Davide Stasi, Sergio Caglieris, MD, Francesco Bermano, MD
Aug 17, 2018|Research Posters
On February 14, 2017, the Region of Liguria (one of the 20 regions of Italy) activated a first level public safety answering point that uses the universal European Emergency Number (EEN), 1-1-2. This implementation had 3 primary purposes: immediate call pickup/answering for all emergency calls; a fast call transfer to a secondary PSAP - either medical, police or fire; and filtering of inappropriate calls. This study reports on several performance indicators for the first year of system use. The objective of this study was to report on several key performance indicators of the new system...