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F. Bermano

IS THERE ANY CORRELATION BETWEEN OVER-/UNDER-TRIAGE AND WORKING HOURS IN THE EMERGENCY MEDICAL COMMUNICATION CENTERS?

Andrea Furgani, MD, Giuseppina Contiero, EMD, Christopher Olola, PhD, S. Esposito, S. Ferlito, F. Ferrari, R. Sanna, S. Ruffoni, F. Bermano

Aug 04, 2021|Research Posters

There are many recent articles published in scientific literature on the topic of work-related stress. However, these studies focus on the effects of stress on the workers and not on the impact that stress could have on their work performancemore specifically on the calltaker’s (emergency dispatcher (ED)) performance and consequently on the whole Emergency Medical Service (EMS).

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Analysis of Evaluation Variability of Medical Emergency Calls Among Control Centers In Liguria, Italy

Andrea Furgani, MD, S. Esposito, S. Ferlito, G. Abregal, F. Ferrari, R. Sanna, S. Ruffoni, F. Bermano

Aug 06, 2016|AEDR 2016 Vol. 4 Issue 2|Research Posters

The evaluation of emergency calls received by Emergency Medical Communication Centers (EMCCs) is the first and most basic step to activating the rescue chain. It also represents an essential prerequisite for an optimal management of critical patients, by optimizing the methods of public medical response and management time. The goal of the study is to evaluate whether the introduction of the Medical Priority Dispatch System™ (MPDS)® made more homogenous the evaluation of emergency calls among the five EMCCs in Liguria (primary) and among the EMCC's call takers in Genoa...

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The Impact of MPDS on Response Delay Time And Duration of Emergency Medical Calls

Andrea Furgani, MD, E. Lucchese, S. Esposito, S. Ferlito, G. Abregal, F. Ferrari, R. Sanna, S. Ruffoni, F. Bermano

Aug 01, 2016|AEDR 2016 Vol. 4 Issue 2|Research Posters

A fast response to an emergency call is one of the main objectives of an emergency medical communication center (EMCC). In 2011, a scripted logic-based dispatch protocol system, the Medical Priority Dispatch System™ (MPDS®), was implemented in the five Liguria Region EMCCs in Italy, to manage emergency medical calls. However, response delay time (RD) (i.e., time from when the call rings to when emergency medical dispatcher [EMD] picks it up) and duration of emergency call (DEC) (i.e., time from call pick up to when the call is closed)...

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