Annals of Emergency Dispatch & Response Logo

Giuseppina Contiero, EMD

Assessing the Impact of Opening Greetings in Handling Emergency Calls: Genova 118 Experience

Andrea Furgani, MD, Francesca Raffo, EMD-Q, Giuseppina Contiero, EMD

Aug 17, 2018|Research Posters

The manner in which calls are handled at the emergency telecommunication center has a significant role in effective management of assistance on the scene. The main information needed to start a response is the location of the incident, which usually means the complete address. The Genova 118 Center has recently modified its standard greeting from "Genova 118" (STD1) to "Genova 118, where do I send the ambulance?" (STD2). The aim of this study is to verify whether the new standard reduces the time needed to acquire a complete address during an emergency call. The prospective, randomized study...

Read more

Assessing the Impact of Opening Greetings in Handling Emergency Calls: Genova 118 Experience

Andrea Furgani, MD, Francesca Raffo, EMD-Q, Giuseppina Contiero, EMD

Sep 12, 2017|AEDR 2017 Vol. 5 Issue 2|Original Research

The manner in which calls are handled at the emergency telecommunication center has a significant role in effective management of assistance on the scene. The main information needed to start a response is the location of the incident, which usually means the complete address. The Genova 118 Center has recently modified its standard greeting from "Genova 118" (STD1) to "Genova 118, where do I send the ambulance?" (STD2). To verify whether the new standard reduces the time needed to acquire a complete address during an emergency call...

Read more

Is There any Correlation between Over/Under Triage and Number of Consecutive Working Hours in the Emergency Medical Communication Center?

Andrea Furgani, MD, Giuseppina Contiero, EMD, Christopher Olola, PhD, Salvatore Esposito, MD, Stefano Ferlito, MD, Fabio Ferrari, MD, Roberto Sanna, MD, Francesco Bermano, MD

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Original Research

There are many recent articles published in scientific literature on the topic of work-related stress. However, these studies focus on the effects of stress on the workers and not on the impact that stress could have on their work performance—more specifically on the calltaker’s (emergency dispatcher (ED)) performance and consequently on the whole Emergency Medical Service (EMS). : The objective of this study was to assess whether the number of consecutive hours worked...

Read more