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AEDR 2021 Vol. 9 Issue 1

Welcome Message from the Editor-in-Chief

Greg Scott, MBA, EMD-QI

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Editor's Message

Since our last issue was released in early January 2021, we have moved into a new stage of the COVID-19 pandemic—one of great promise, but also new dangers. It has been said by numerous epidemiological experts that we are now in a race to vaccinate enough of the population to stem the disease spread, before new and more potent virus variants threaten to ravage the world. Weathering more than a year of this pandemic makes it truly remarkable that so many dispatch agencies continue to perform at...

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“For Us, It’s the Only Way:” Characteristics of ACE Achievement and Barriers to Success

Kim Rigden, Isabel Gardett, PhD, Audrey Fraizer, Edward Trefts, MFA

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Original Research

Relatively few dispatch agencies using the International Academies of Emergency Dispatch protocol systems have achieved Accredited Center of Excellence (ACE) status. Despite ACE being the gold standard for implementation of these systems, no research exists about either barrier to ACE achievement or drivers of ACE success. s: The objectives of this study were to describe the barriers to achieving ACE and to identify characteristics that indicate success with respect to...

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Is There any Correlation between Over/Under Triage and Number of Consecutive Working Hours in the Emergency Medical Communication Center?

Andrea Furgani, MD, Giuseppina Contiero, EMD, Christopher Olola, PhD, Salvatore Esposito, MD, Stefano Ferlito, MD, Fabio Ferrari, MD, Roberto Sanna, MD, Francesco Bermano, MD

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Original Research

There are many recent articles published in scientific literature on the topic of work-related stress. However, these studies focus on the effects of stress on the workers and not on the impact that stress could have on their work performance—more specifically on the calltaker’s (emergency dispatcher (ED)) performance and consequently on the whole Emergency Medical Service (EMS). : The objective of this study was to assess whether the number of consecutive hours worked...

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Multilevel Factors Associated with Stress in 9-1-1 Telecommunicators

Hwa Young Chae, MPH, PhD, Hendrika Meischke, PhD, MPH

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Original Research

Although diverse factors associated with occupational stress have been examined, little is known about it among 9-1-1 Telecommunicators (TCs). As the first of the first responders, they experience post-traumatic stress disorder due to vicarious trauma and often work long-shifts and overtime. A more comprehensive assessment of the factors associated with stress among TCs is crucial for development of interventions to reduce occupational stress in call centers...

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Research Spotlight: Andrea Furgani

Audrey Fraizer

Jun 22, 2021|AEDR 2021 Vol. 9 Issue 1|Research Spotlight

Q1. What drew you into research involving stress? The inspiration for this research stemmed from a question that an EMD, one of the authors of the study, asked me. As she finished her shift, she asked, “Have you ever wonder if we make more mistakes in evaluating emergency calls when we work for longer hours? Because in my opinion…” Starting with that question, we planned and developed the study, involving all the Telecommunication Centers in our region [Liguria]. Q2. Your recommendations...

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